EBay Seller Changes: New Buyer Dispute Process, Same Old Fees

April 14, 2009 at 4:10 pm PT

EBay (EBAY) unveiled some long-promised changes to its e-commerce site on Tuesday. Some of the most vocal eBay sellers are giving the changes tepid applause–but still complain eBay isn’t addressing a more fundamental problem for buyers with the fees it charges.

The company says it will tweak its user interface by adding features such as “Smart FAQs” from buyers to cut down on the number of repeat questions from buyers. Seller Tony Madalone, who runs an eBay t-shirt shop called Vintage Classic Threads, likes the new tools for package-tracking and label-printing that eBay is building into the site. “I always thought that it could be changed to be more user-friendly and allow sellers to be more efficient,” he said.

Read the rest of this post

Tagged with: buyers, digital, Digits, e-commerce, eBay, economy, fees, frontpage, Geoffrey A. Fowler, Internet, label-printing, package-tracking, sellers, site, Smart FAQ, The Wall Street Journal, tools, user friendly, user interface, Vintage Classic Threads

comments so far. Add yours.

Must-Reads from other Web sites

“You Get On The Internet And Pretty Soon You’re Drunk”: The Orthodox At Citi Field

Sean Patrick Cooper, Contributor, The Awl

Meet the tireless entrepreneur who squatted at AOL

Daniel Terdiman, Senior writer, CNET

Mark Zuckerberg’s unpleasant new life

Felix Salmon, Finance blogger, Reuters

Anyone can do it. Data journalism is the new punk

Simon Rogers, News editor, the Guardian

Fashion World Mulls Facebook IPO’s Impact

Rachel Strugatz, Editor, Women’s Wear Daily

The Unabomber’s Pen Pal

Jeffrey R. Young, Senior editor, Chronicle of Higher Education

About Voices

Along with original content and posts from across the Dow Jones network, this section of AllThingsD includes Must-Reads From Other Web Sites — pieces we’ve read, discussions we’ve followed, stuff we like. Six posts from external sites are included here each weekday, but we only run the headlines. We link to the original sites for the rest. These posts are explicitly labeled, so it’s clear that the content comes from other Web sites, and for clarity’s sake, all outside posts run against a pink background.

We also solicit original full-length posts and accept some unsolicited submissions.

Voices is edited by Beth Callaghan.