Best Buy: Our Sales Staff Rocks; So We’re Cutting Salaries
There are the things that you say. And then there are the things that you do.
Electronics retail giant Best Buy (BBY) has supplied a fine example of the difference.
What They Said:
Here’s an excerpt from a release Best Buy issued yesterday on some recent store openings:
“The company’s Blue Shirt employees are the core of Best Buy. As a people-powered organization, Best Buy invests heavily in discovering and training employees in customer service, product knowledge and financial acumen. As the store employees are closest to the customers, the company relies on them for their innovative ideas and feedback to enhance customers’ shopping experiences. Whether an individual’s passion is to be the best salesperson on the floor, a Geek Squad Agent, home theater installer or the next CEO, Best Buy fuels employees with the knowledge and resources to achieve their personal ambition.”