AT&T Chairman, CEO and President Randall Stephenson: The Full D7 Interview

AT&T is a big liar. They sent me a card offering $100.00 if I took their Internet Service, which I did on 10/06/09. I was sent an e-mail confirming this with the reward tracking number 5210031-q. I never received the VISA card, and when I contacted your rewards business number, Mona, who claimed to be a supervisor, said I did not qualify for a reward. Unfortunately, I failed to check the computer for complaints about AT&T–it's full of just such complaints! My husband and I have had AT&T phone service for over 50 years–that history is coming to an end.
Just to mention in parting, that your company couldn't be more un-American, you out sourced your jobs to India. You should have to go there and live!

I've had trouble with our phone for seven years and I've called at least 25 or30 times and it will work for a few months and then mess up again. Not to menion the bad cutomer service we got, we told the person that it is alaways an outside problem. By theend of this week I will have a new phone servie. AT& T SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

All these people complaining not to say anything bad to them but unfortunately get used to it because no matter what you will be using AT&T’s phone lines if get other internet services that require a lan line. Until they get fiber optics to the home, well there’s no hope. Unfortunately, fiber optics isn’t perfect it’s based on their system. There are so many customers and there is more everyday , so it takes time and money to create more servers since AT&T is starting to go all IP with their interent, phone and t.v. service. Good luck, it’s either AT&T and time warner until there is a new company that can develop some other resolution. Enjoy til then.

Good luck, that’s gonna be a process to get that done give it about 6 months. I would recommend talking to a supervisor and getting their email, and if they don’t take care of it then keep going up until you get something resolved. Here’s the information for their CEO i found it on a website about complaining about the change of our unlimited phone services.
here’s the link:
http://consumerist.com/2007/08.....enson.html
Please everyone quit your wining, unfortunately most people don’t care and just see it as a job but they do it with a smile is the only difference. I think if you get the media involved it might make a difference but AT&T has been around for so long and know how to successfully to run their business even with all those issues, nothings perfect.