A Voicemail Transcription Scandal in Britain

SpinVox, a British company that converts voicemails into text with speech recognition technology, has been accused by the BBC of using humans at call centers to manually conduct the majority of the translations.

The U.K.-based company, which boasts 30 million users across five continents, says that voicemails are translated into text via conversion technology known as “D2,” or “the Brain.” Customers can read the messages and post them on blogs, social networking sites, or send them to their email inboxes.

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