Marisa Taylor, Tech Reporter, The Wall Street Journal

SpinVox Responds to Voicemail-Privacy Accusations

July 24, 2009 at 2:31 pm PT

SpinVox criticized reports that its voicemail-transcription service is done by humans, saying that workers don’t touch messages unless the technology can’t recognize a word.

“This information is wrong and dated,” said Christina Domecq, SpinVox’s chief executive, of the BBC’s article. The report, which was published Thursday, accuses the British firm of using call-center employees–not the speech-recognition technology that it markets–to transcribe voicemail recordings.

Read the rest of this post on the original site

Tagged with: BBC, Christina Domecq, digital, Digits, frontpage, Marisa Taylor, software, SpinVox, telecom, The Wall Street Journal, transcribe, voicemail, voicemail transcription

comments so far. Add yours.

About Voices

This is a section of the AllThingsD Web site featuring posts that have been curated from around the Web: pieces we’ve read, discussions we’ve followed, stuff we like. Five posts are included here each weekday, but only the headline and the first two sentences. We link to the original site for the rest. The section is explicitly labeled, so it’s clear that content comes “from other Web sites.”

We also solicit original full-length posts and accept some unsolicited submissions. Voices is edited by Beth Callaghan.