Frank Eliason is famous for trolling Twitter as @comcastcares to solve customer complaints.
At the Comcast (CMCSA) New Media Exchange conference in Philadelphia Wednesday, he doled out his top tips for effective Twittering. “If you look at anything I’ve ever done, it’s really service 101, search 101,” he said.
Along with original content and posts from across the Dow Jones network, this section of AllThingsD includes Must-Reads From Other Web Sites — pieces we’ve read, discussions we’ve followed, stuff we like. Six posts from external sites are included here each weekday, but we only run the headlines. We link to the original sites for the rest. These posts are explicitly labeled, so it’s clear that the content comes from other Web sites, and for clarity’s sake, all outside posts run against a pink background.
We also solicit original full-length posts and accept some unsolicited submissions.
Voices is edited by Beth Callaghan.
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