EarthLink Customers Suffer Email Outages

November 23, 2009 at 12:30 am PT

EarthLink (ELNK) email customers experienced outages over much of the weekend, according to numerous online complaints.

Starting Friday, Twitter users began to post updates about service outages. Alex Mendez tweeted “33:40 minutes on the cellphone dealing with TW / earthlink. UGH,” and Diane Fischler wrote, “Not getting email messages again. Woke up to about 60 left over from yesterday’s Earthlink outage, now seems to be down again. Who else?”

On Saturday and Sunday, EarthLink users continued to complain about their lack of service. Jim Rattray wrote: “#Earthlink email has been down for 24+ hours. ‘We’re aware and working on it.’ Not good enough,” while romeneskoblogs said, “I haven’t received Earthlink email since Friday night. Customer service rep (in India) said could be 72 hours b4 restored.”

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Tagged with: digital, Digits, EarthLink, email, frontpage, Internet, Marisa Taylor, outage, software, The Wall Street Journal, Twitter

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