Kara Swisher

Recent Posts by Kara Swisher

Zappos's Tony Hsieh Talks About His New Book, "Delivering Happiness" (Get It?)

Tony Hsieh is unusually quiet in person, especially for someone whose innovative company is well known for its incredibly friendly customer service.

He has a new book, “Delivering Happiness: A Path to Profits, Passion, and Purpose,” which comes out in June, so I chatted with him outside the Zappos HQ in Henderson, Nev., about this and more.

Zappos was bought by Amazon (AMZN) last year, but Hsieh still runs it pretty independently of the mother ship, employing a set of “core values.”

Here’s the video interview:


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Another gadget you don’t really need. Will not work once you get it home. New model out in 4 weeks. Battery life is too short to be of any use.

— From the fact sheet for a fake product entitled Useless Plasticbox 1.2 (an actual empty plastic box) placed in L.A.-area Best Buy stores by an artist called Plastic Jesus