Kara Swisher

Recent Posts by Kara Swisher

Zappos's Tony Hsieh Talks About His New Book, "Delivering Happiness" (Get It?)

Tony Hsieh is unusually quiet in person, especially for someone whose innovative company is well known for its incredibly friendly customer service.

He has a new book, “Delivering Happiness: A Path to Profits, Passion, and Purpose,” which comes out in June, so I chatted with him outside the Zappos HQ in Henderson, Nev., about this and more.

Zappos was bought by Amazon (AMZN) last year, but Hsieh still runs it pretty independently of the mother ship, employing a set of “core values.”

Here’s the video interview:


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Just as the atom bomb was the weapon that was supposed to render war obsolete, the Internet seems like capitalism’s ultimate feat of self-destructive genius, an economic doomsday device rendering it impossible for anyone to ever make a profit off anything again. It’s especially hopeless for those whose work is easily digitized and accessed free of charge.

— Author Tim Kreider on not getting paid for one’s work