Kara Swisher

Recent Posts by Kara Swisher

Zappos's Tony Hsieh Talks About His New Book, "Delivering Happiness" (Get It?)

Tony Hsieh is unusually quiet in person, especially for someone whose innovative company is well known for its incredibly friendly customer service.

He has a new book, “Delivering Happiness: A Path to Profits, Passion, and Purpose,” which comes out in June, so I chatted with him outside the Zappos HQ in Henderson, Nev., about this and more.

Zappos was bought by Amazon (AMZN) last year, but Hsieh still runs it pretty independently of the mother ship, employing a set of “core values.”

Here’s the video interview:


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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik