Kara Swisher

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Yahoo Tries to Recover From "It's Y!ou" Ad Disaster by Attacking Google's One Box (This Is Going to End in Tears)

Say it ain’t you, Yahoo.

And yet, here’s one of the major new conceptual directions of the troubled Internet giant’s next pricey marketing campaign, aimed at recovering from its first advertising foray, which is widely considered a failure: A full frontal attack on search leader Google.

BoomTown posted several weeks ago that the new effort was being rolled out.

And now it’s here–and, in part, it’s an odd attempt to mock the simple and elegant white box that allowed Google (GOOG) to steal Yahoo’s thunder many years back, as well as lightning and any other weather system worth owning.

“There’s nothing to look at but a box and a button,” says the voice-over in the Yahoo (YHOO) marketing video–which you can see below–about an unnamed, but obvious, Web site. “When you look at this homepage nothing looks back at you. You come to this place so you can leave.”

Well, yes! Because it’s a search page!

No matter, according to Yahoo, which remains intent on pushing the idea of being “the center of your online life.”

Which has, of course, increasingly become Facebook. The social networking giant has done exactly zero advertising to get its 500 million users and has been steadily surpassing Yahoo in a number of key consumer metrics.

In fact, Facebook is Yahoo’s true nemesis, although the new ads push Facebook, as well as Twitter, in order to focus on Yahoo as the place to interact with a lot of different sites and services in one place.

“Today we are excited to preview the next phase of the Yahoo! marketing campaign, showcasing the amazing content and experiences people can find only with Yahoo!. We want people to experience first-hand how Yahoo! is the place where all the things, people, experiences, information–everything you care about–come together,” said Yahoo marketing head Elisa Steele in a blog post on the company’s Yodel Anecdotal blog tonight. “It’s a place that gets to know you, a place that surprises you. And we’ll demonstrate it by letting you sample the products, see them in action and have experiential encounters.”

Well, at least that sounds better than the willfully vague $100 million campaign Steele launched with noisy fanfare last fall with the motto: “It’s Y!ou.”

Yahoo never really answered what exactly “you” was, which is why CEO Carol Bartz finally admitted to a group of reporters in March that the effort “didn’t have a really good call to action.”

Actually, it had none and–more important–did not increase traffic in the key U.S. market (as you can see in the chart), although Yahoo execs tried mightily to spin it as successful in some international markets and as an opening effort to revive the tarnished brand.

A pretty pricey effort it was, causing Yahoo to pretty much dump the WPP Group (WPPGY) ad agency, Ogilvy & Mather, and hire Omnicom Group (OMC) unit Goodby Silverstein & Partners for the new work.

According to a report in The Wall Street Journal tonight, Yahoo will spend $75 million to $85 million on the renewed multimedia campaign, although it seems to be part of the original outlay of $100 million.

The Journal said there was a new slogan: “Your favorite stuff all in one place. Make Yahoo your home page.”

The more specific effort will show off partners that Yahoo has been integrating into the service, as well as its own properties.

And as it turns out, that’s why the “It’s You” tagline is remaining, with a spate of efforts to make it more specific and product-centric.

According to the article in the Journal, there will be a lot of marketing gimmicks, such as kiosks, giant Apple (AAPL) iPhones with a huge Yahoo search app, and photo booths.

While that is all well and good, Yahoo’s key issue–besides its talent brain drain–remains its lack of new and innovative products, which are being pumped out aggressively by Facebook, Twitter, Microsoft (MSFT) and, yes, Google.

At least we now know why Bartz took aim at Google’s search business model in a BBC interview recently, noting it was one-note.

As Yahoo is now trying to paint Google’s main product offering in its new marketing materials and, presumably, its upcoming ad campaign.

But, in fact, touting its simple search box on its own, Google spent very little on its utterly charming “Parisian Love” commercial, which aired during the Super Bowl and scored off the charts in a number of surveys.

It’s about exactly how useful one box can be.

Compare that Google marketing video with Yahoo’s effort below and decide for yourself which marketing material works better:

Here are more new Yahoo ad examples:

And here is the full text of Steele’s blog:

A Sneak Peek of Exciting & Fresh Stuff from Yahoo!

Posted May 5th, 2010 at 7:11 pm by Yahoo!, Blog Editors

Odds are that sometime in the last six months you have experienced the Yahoo! “It’s You!” campaign somewhere in your world: reading the news you crave every day, during your favorite television show, searching on why lady bugs have spots, on the side of the bus you take to work. Our goal with this campaign was to make a connection with our hundreds of millions of users over the world and have fun with your favorite stuff, all in one place!

Today we are excited to preview the next phase of the Yahoo! marketing campaign, showcasing the amazing content and experiences people can find only with Yahoo!. We want people to experience first-hand how Yahoo! is the place where all the things, people, experiences, information–everything you care about–come together. It’s a place that gets to know you, a place that surprises you. And well demonstrate it by letting you sample the products, see them in action and have experiential encounters.

Keep in mind, this is just a sneak peek into the fun ideas and experiences we are dreaming up. Starting May 18th and throughout the year, you will begin to see finished new elements of the campaign, with many fun surprises across the Y! network, web and within venues such a cinemas, television and even in the air (on planes!).

The Yahoo! marketing campaign will show users how to tap into Yahoo’s industry-leading products and make the Internet far more personally relevant. Starting a band? Yahoo! Search–a smarter, more personal search, will help you find the gear, gigs and guitar heroes you need to rock out.

Going to the movies? Yahoo! can entertain and enhance the cinema experience. Starting in the lobby before the movie starts, we will showcase Yahoo! products and properties through interactive panels. Using the new Sketch-a-Search app we can help you find a restaurant for after the movie. At the start of the film, we’ll integrate Yahoo! Search into the movie trailers, simulating a Search Wow Module.

At 30,000 feet, Yahoo! will make it fun to travel. As passengers relax on airline flights, we entertain by showing how Yahoo! brings my world and the world together through our creative campaign and tailored Yahoo! content. Each flight will feature our full video campaign, and depending on the flight and time, Yahoo! content such as Funny or Die and other pieces of Yahoo! entertainment.

Keep track of the highest bid on a vintage skateboard on eBay, share your latest photos showing you landing that kickflip on Flickr and find out who’s dating who on Facebook–all from the comfort of your Yahoo! Homepage.

We can’t wait to share the new campaign where you spend a lot of your time- online. While scrolling through the “live” images you can add all your favorite items to your Yahoo! homepage. Making it relevant and personal.

So the next time you hop on a plane, check your email or go to the movies. Yahoo! can bring YOUR world and THE world together in one convenient place–wherever you are.

Elisa Steele, Yahoo! EVP & Chief Marketing Officer

Please see this disclosure related to me and Google.


comments so far. Add yours.

  • Anonymous

    Elisa Steele and her brand team are amateurs plain and simple…extremely scripted and predictable. eyes must roll into the back of employees heads whenever she speaks. there is no artistry, comedy, savviness in their efforts – and zero connection to real users. and most importantly there is absolutely nothing brand defining in the efforts… “a place where people don’t understand your point” is more appropriate. For the sake of the internet as a whole please send them back to enterprise marketing where true creativity and a real consumer brand is not needed. Its very very sad effort and must be a sad day in Sunnyvale. Jeff Goodby must be bummed he’s been forced to place this in his portfolio.

  • http://www.linkedin.com/in/edborasky znmeb

    I'm *drastically* reducing the number of online accounts I have. Hootsuite got deleted today. Flickr and Delicious are the next on the chopping block, and that will allow me to drop Yahoo.

    My goal was to have only my personal blog, LinkedIn and Twitter, but it turns out I need a Google account to use my new Verizon Droid, and I need a Microsoft account for my Zunes. But pretty much everything else is getting nuked.

  • JDWK

    Why do they have to compete? I use chrome so I don't ever go to google's homepage, just simply start typing in the address bar. Yahoo is still always open on my first tab (mainly for financial news which is why I am here), and google voice is open on the second. Hotmail is actually sync'd up via outlook connector and all e-mail from gmail and yahoo are forwarded to hotmail. It all can coexist just fine.

    As for accounts, yeah it's getting a little ridiculous. They have to be somewhere in the 30 range for me, and ironically I just added another one to post this.

  • toby1818

    This seems particularly biased towards Google. I think Yahoo have a point – it is a white box and while some love it – some still hate it! As for Yahoo's lack of new and innovative products – Google may have bought loads of new and innovative products but they are not making money from them – even Youtube is not really in profit if you take all the numbers from date of purchase into account. At least Yahoo is not going down the business route of let's give it all away for free and work out how to monetise later. Plus, if Facebook is a threat to Yahoo, I would say it is an even bigger threat to Google – and Facebook seems to have got its' targeted advertising far more on target than Google – mainly because it has a lot more information about the individual whose page the advert is appearing on. It is not always perfect, but it is a lot closer than Google. And let's not even mention Apple who is also a much greater threat than Google will admit. This article seems like a bit of unnecessary Yahoo bashing but it seems to me both companies are a bit behind the times at the moment and both are going to be playing catch-up to Apple and Facebook regardless of the marketing campaigns.

  • http://www.linkedin.com/in/edborasky znmeb

    Yahoo! does have one major thing going for them – Yahoo! Pipes and its successor, Yahoo! Query Language. The rest of it has little or no unique value IMHO.

  • ricdiablo

    The irony is that the auto-complete feature in search from that famous Superbowl Ad was introduced by YAHOO (a year before it was available on Google). You tend to miss those details when you start writing an article with pre-conceived bias. Market share does not equal quality, and babyboomer tech writers should realize that just because “everybody else is doing something” doesn't mean it's necessarily what you want to do.

  • http://allthingsd.com/boomtown Kara Swisher

    Baby boomer? Wrong age. Yahoo's record of innovation of late has been weak.

  • http://allthingsd.com/boomtown Kara Swisher

    Good point

  • http://twitter.com/emerigent/lists/memberships Emeri Gent [Em]

    Oh dear.

    Google's white box forces me to think, to make choices about what to type in, to go where my thoughts take me.

    Why then did I not figure out that I am a collage of services that I did not know I needed. Moreover I feel a great sense of buyer remorse because when I use Google's white box I am usually not trying to buy anything. (I must admit to an addiction to freedom seeking and to thinking for myself).

    I did not see that I needed a skateboard and even that I could slink it on my shoulder with such dignity and pride, or that I could have bought myself a guitar that one day might be covered with stickers that tell others that I traveled to so many parts of the world. Nor did I realize, until this moment, the joys I could experience via personalized entertainment in a cool white seat,, never mind the fat dewd that always seems to book himself next to me in economy class, that once shattered that kind of dream.

    Nor did I ever expect that a press release or a blog could yield so much fodder for thought – if that is I finally decide one day to actually tweet again. I know am aghast at the sheer imagination I am missing that might one day turn I can be all that marketing wished I could be, that epiphany of the idea virus. (Seth Godin calls it viral marketing, but the closest I have previously come to an idea virus is when I noticed the relationship between organic matter collecting in a keyboard).

    I must be a fool because that I still love what Google do. I sometimes visit Tumblr and the folks there don't even short-message anymore, they simply leave a signal that indicates what they “liked”. Shame on me that I forget that I am a “You”. I can't recall the last time a rich old women actually said You-Whoo to me. I must really be googling and thinking way, way too much . . .

    And then I have audacity to write this. More thinking, more using simple services like Google, Twitter and Disqus to underscore my wretched docile simplicity. What I need is more brochureware, more public relations, more direct marketing, more marketing cliche's – I realize now, I have been utterly, utterly selfish – utterly thoughtless about the crafting and man hours that go into a marketing message.

    I am a Google-Narc – there I have said it. I have come out and admitted it. There must be Google-Therapy for this I guess, but I will only find it, if I can find the humility and sacrifice to allow a media service to finally think for me again, to make my digital choices ever so clear to me in a way that I surely have forgotten because I still, and let me use these words sparingly one more time before I awaken myself to the challenge of the one-stop shopping meme … “I still google and use my own mind what it is I google”.

    Now leave me alone, such sadness is the new happiness.

    [Em]

  • kartrix

    No! Google Suggest was way ahead of the “auto-complete” you are talking about. It was available in the FireFox google search box, and I think it made it into the search box on the homepage later on. But that's the whole point – why go to google.com? just use the search box on your browser! btw, the auto-complete on yahoo is slow to the point that you will have to wait for it to comeback to type in the next keystroke.

  • http://twitter.com/emerigent/lists/memberships Emeri Gent [Em]

    Just when I thought I had moved on to think about other things I happened to read a Carol Bartz interview in Esquire magazine. It is not that it is thought provoking but I choose to allow it to provoke my thinking :

    http://www.esquire.com/women/women-issue/carol-

    I don't mind an in-your-face attitude but if the Internet is as I have been told, a “shared experience”, and if most things become “in your face” then that is way too much “in your face”.

    So having invested my time reading this article, it is my way to figure out what it means personally to me. That led to ten things I thought about, not because this is a rebuttal, but a personal reflection to opine my opinion :

    1. Industrial Language
    The reason for industrial language or foul language isn't because it aids straight talk, it is because we are echoing the environment – only a few people are willing to wash their environment to the point where there is no need to give full voice to frustration and abject realities. Cursing isn't a big deal, actually it can be a whole load of Chris Rock fun, but sustaining or remaining in the same old frickin kind of environment is. We might not get paid to improve our immediate environment but we pay eventually down the road when we don't.

    2. Warrior Spirit
    Always good to stand up for yourself but the 21st Century shouldn't be a continuation of the gunfight at the OK Corral. More and more people care about what they are doing and anything less than that is time passing entertainment.

    3. The Global Gossip Village
    Privacy is important and so I also favor discernment. Yet we also do live in a gossip world enabled by technology – a network might be useful with increasing size, but when a network converges to a single point, so does the gossip intensity. If one has to drop kick a leaker of information, first one must drop kick those who serve to enable convergence of the gossipers.

    4. Touchpoints and Personal Space
    I wholesomely agree that touch is a part of the human condition, but virtual touch are touch points not physical touch. The more touchpoints we generate the more feeling and humanity we extend, the more we control touch, the more touchy life becomes – then touch becomes invasion of one's space – we humans also need space, touch is just one variable of improved humanity.

    5. The A-Hole Label
    I love Bob Sutton's No-Asshole Rule – but don't assholes also prefer to use more rather than less industrial language – don't they make a point that their worldview is either right or superior. The bug spray for assholes IMHO is awareness of diversity, calling out people who are insensitive in the first place, is simply feeding the very problem Sutton mused in his witty book. One does not make this world any bigger by making people feel smaller and calling out people isn't half as effective I find then seeing something in them that everyone else missed, or that the subscribed or labelled “a-hole” never realized. There is no perfect time for firing people, at least that is only a concern if I am living a clockwork life.

    6. The 20th Century Mind
    How do we parse stuff? Make sense of all the information on the internet? To those who don't have a life goal that is sure hard. To those who clear about that we live in an age of continuous learning, one's personal use of the internet is a personal decision – that there are people who treat life mechanically, means there is a tremendous market out there to make money out of 20th Century thinkers. If there is one promise to the 21st Century, it is a century that we can learn to think differently. What others do is really none of my business. One does not need to wander all over the internet, but one can wonder if there is intelligent life beyond the human containers of collected followers.

    7. Spoon-fed Culture
    I don't know what it is people want to know, that they want to know is good enough in my book – I just don't think its smart for any nation in the 21st Century to encourage spoon-fed behaviors. To each their own, I can only think about my own life as I think things through here.

    8. Rebel with a Couch
    I recognize that the chief reason I am writing this is because I don't like people telling me what to do, what to think or what side of the bed my internet will be on. I am the minority, but every now and then I do become wary of becoming a digital couch potato. That is an easy habit to acquire unless I am prepared to think about my own thinking.

    9. That George Orwell Feeling . . .
    I don't want HAL in my life, nor BIg Brother watching over me, that is if privacy isn't diluted into a political calculation but remains a right to be exercised, if privacy was a living thing, it would have been put on the endangered species listing a long time ago.

    10. “I am not a number I am a free man”
    My head falls, my body crumples whenever I hear anyone say that they are the Internet. It was OK when Al Gore was alleged to say something to that refrain but we all do well to learn to learn from mistakes – sure we learn from success but not if the success is a mistake.

    [Em]

    PS The great thing about thinking is it leaves room for silence. Now I must move on to another Disqus venue…

  • marckdon

    google gets me at least 20 times what yahoo gets me.

  • http://www.skipease.com find people

    Yes. It will be interesting to see how this does for Yahoo!. Nothing seems to go their way lately.

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I break down a product the same way I break down a character I’m going to play. I try to get inside the mind of that person — the user, the consumer — and figure out why they’re doing something and what they want from it.

— Ashton Kutcher’s investing philosophy