Peter Kafka

Recent Posts by Peter Kafka

Time Inc.'s iPad Problem Is Trouble for Every Magazine Publisher

Time Inc. likes to show off its iPad apps as a symbol of the company’s future. But inside the publisher, the digital editions have become a source of hair-pulling frustration.

That’s because the magazine giant has been unable to get Apple to let it sell and manage subscriptions for its iPad apps–much to Time Inc.’s surprise.

Last month, the publisher was set to launch a subscription version of its Sports Illustrated iPad app, where consumers would download the magazines via Apple’s iTunes but would pay Time Inc. directly. But Apple rejected the app at the last minute, forcing the Time Warner (TWX) unit to sell single copies, using iTunes as a middleman, multiple sources tell me.

Since then, Time Inc. executives “have been going nuts,” trying to figure out how to get Apple (AAPL) to approve a subscription plan. One of the more desperate suggestions, which apparently didn’t get traction: Pulling the publisher’s apps out of the iTunes store altogether.

Subscriptions, whether they’re for ink-and-paper magazines or their digital editions, are a big deal for Time Inc. and every other magazine publisher. They value them in part because they provide recurring revenue, but primarily because they provide a treasure trove of data.

The ability to control digital subscriptions also gives publishers the ability to make their existing print subscriptions more valuable, by bundling the two together. Imagine a scenario where existing Time or Sports Illustrated subs get the digital version free, or at a very steep discount.

No other magazine publisher has approval sell their own iTunes app subscriptions, either. But Apple and Steve Jobs had made a point of reaching out to Time Inc. executives and editors before the iPad’s launch, and encouraged them to build digital editions for the platform.

And Time Inc. executives tell me they had been communicating with Apple throughout the spring as they developed their subscription plans, and had been told that Apple approved.

So what happened? The Time Inc. insiders I talked to don’t have a clear answer, presumably because they can’t get one from Apple itself. One theory: Apple is concerned about the publisher’s plans for the consumer data it would collect with each subscription. A darker one: Steve Jobs loves the idea of digital magazines and wants to control the market for himself.

Time Inc.’s official comment on the topic is oblique: “We are working with a number of partners and potential partners and hope to offer in-app subscriptions some time later this year.” And so is Apple’s: “We have two platforms that we support for apps of all types, including magazines: HTML5 provides an open platform for developers to create and distribute whatever they want, and the App Store which is a curated platform offering customers the largest offering of apps for any mobile device with over 225,000 apps and 5 billion downloads.”

Confusing the issue even more is that Apple already allows a handful of app makers–like Amazon (AMZN) and the Wall Street Journal, which like this Web site is owned by News Corp. (NWS)–to bill customers directly. Amazon itself, meanwhile, has been sparring with publishers over subscriptions for its Kindle platform. Jeff Bezos keeps most of the data and money that those transactions generate, too.

Industry trade magazine Folio: first reported on the Sports Illustrated app’s rejection.

As far as I can tell, Time Inc.’s competitors have yet to even submit subscription apps to Apple. Hearst says it plans to sell iPad subscriptions to its Esquire and Oprah magazine apps when they debut later this year, but they’re not really subscriptions in a conventional sense. Instead, the publisher will sell a bundle of magazines as a one-time purchase, and iTunes will keep 30 percent of the purchase price and all of the billing data.

Hearst Magazines Executive Vice President John Loughlin says he’s not happy about the arrangement, but says it will have to do for now. He hopes that competition from the likes of Google (GOOG), which has announced plans to sell its own magazine apps, will force Apple to relent.

Condé Nast, meanwhile, hasn’t talked about subscription plans except to acknowledge that it has some. Newly appointed President Bob Sauerberg says the company may have more to say about the matter within a month. But others at the company say the problem is a vexing one. One executive at the publisher offers this summary: “Don’t get me started.”


comments so far. Add yours.

  • http://twitter.com/Luminence Luminence

    Users don't have to enter their payment info everytime. A user creates an account with an email, cc info, address etc only once. Next, I launch the app, and just enter my email address only and once into the app.

    Then app connects to the server to verify if I have new issue and download as data packet. Next month, system automatically bills me and when I launch the app, it verifies and download the app and it goes on… The issue is that they are too rigid and have depended so much on apple's platform. Time to change.

  • adamhodgkin

    This is missing most of the important points. Apple has built a market place that works and magazine publishers are whingeing because they wish that they could control the sales process (each inventing their own subs plan? like 43 different rules for subscribing to magazines?) and harvest all the private consumer data. Does ANYBODY think that is going to work? Full rebuttal at http://exacteditions.blogspot.com/2010/07/why-i

  • http://mediamemo.allthingsd.com/ PKafka

    Very short story: Publishers unable or unwilling to sell access to their stuff on the Web, but are convinced they can do with apps. iTunes alternative may be Google, which well sell app-like experience via browser.

  • http://baratunde.com baratunde

    Here’s another point of defense for publishers. While technically offering web-based, tablet-optimized, for-pay versions of a magazine is possible, it’s the payment part that is the challenge.

    The way I see it, the app store is much less about apps and much more about “store” in that apple has a billing relationship with millions of people who’ve proven a willingness to pay for things.

    Adding a payment-based login to your tablet-optimized website is not going to attract many people. Having the option in the app store to “subscribe” at a fixed monthly fee is much more palatable.

    Add to this that apple has subscriptions to television series in itunes, and the lack of support within apps is frustrating.

    Add to THIS the fact that apple promised in-app subscriptions over a year ago, and that frustration increases.

    For every publisher to create a web-based digital subscription billing solution is asking a lot. Similarly for readers, do you really want to go to magazineA.com on your ipad, log in, provide billing info and repeat this process for magazineB.com, magazineC.com etc?

    It sounds like Time was looking for a way to bill users on a recurring basis NOT via iTunes, so I’m a little unclear on their mechanism, but I can see a lot of value in apple supporting recurring charges with its existing billing infrastructure on behalf of developers.

  • http://pulse.yahoo.com/_L7YUCTCZ4WY362I6VCPOBKS3EE Grant

    blah blah blah

    Wall Street Journal has a subscription for an iPad app that Apple doesn't get a penny for, you just have to leave the app to pay. Just like the Kindle. Time and everyone is bitching because Apple is supposed to make it easy for them to make money off of Apple's hardware and software without paying Apple. There are workarounds and they are widely used and simple to implement.

    Poor multi-billion dollar media moguls are getting beat up by a company that actually has a solution for their industry not completely collapsing, what a shame. Apple is surely evil.

  • bdawson_AGI

    Seems to me Apple has said it: “HTML5 provides an open platform for developers to create and distribute whatever they want”.

    I wonder if any other publishers are considering that the future of digital magazines is actually HTML5? Apps are great – they've allowed us a very quick entry into the iPad market and they allow for simple, spontaneous purchases. They are found money for those of us who've gotten on the train. But Apple controls and is entitled to control that channel. We accept their rules when we get on board and play by them as long as we travel with them. There are profound limitations but many things in life are tradeoffs.

    But we seem mired in a conversation about what could be a very short term solution, given the rapidly changing landscape in a market that is really just a few months old.

    Can someone speak to the longer term? Is it possible that a browser-based magazine is the better solution given that it would be cross-platform and better allow for us to have that direct publisher to consumer relationship that many of us have built our business models on?

  • http://blog.macb.net macbeach

    Good one.

    It's getting harder to find a company I don't hate.

  • zaladonis

    How is Apple the bad guy in this? Like any successful business, Apple wants what's best for Apple and Time wants what's best for Time. Nobody forced Time into this deal. Time Inc isn't an inexperienced child, naive about how business works. It's each party's responsibility to negotiate and agree to pivotal elements like this and memorialze them in a signed contract before they begin their business partnership, not after it's up and running. Reading Time's complaints, frankly they sound like a bunch of rinky dinks who are now trying to use their media contacts to manipulate a deal they failed to nail down at a more appropriate time and in a more forthright way.

  • http://www.modularhomesnetwork.com/ modular homes

    well friend i look every time and i think it is good site!

  • amolpatil2k

    Elle, I hate to break it to you but the last thing that publishers want is the Net. Don’t you get it – anything OPEN can never support censorship – the thing most dear to all status quo seeking publishers. Of course the Net is not THAT open because Google dominates search and can easily divert traffic from pages that contain the bitter truth in whatever dilution. Still the fact that Google can only divert PULL but not kill PUSH means that the sword keeps hanging. The whole tablet-app thing is primarily to force us into limited channels (as in mass media) which are so much easier to manage. TIME just happens to be a high profile case which is being put forth as an example to demonstrate that the App Store / iTunes platform is so powerful that even TIME would need to bow to it. As @baratunde pointed out, the platform is powerful indeed and nearly all publishers would benefit from bowing to it but the insidious aim continues to be to wean those pesky bloggers away from the open Net and onto limited channel tablet platforms with more money than Google Ads then crush them later with bigger publishers or buyouts.

  • amolpatil2k

    I beg to disagree. We are a still living with the LEVERAGE mindset and if we continue to do so, I won’t be surprised at all. Ads are like the tax charged by the middleman on both the producer and the consumer for creating the info exchange but what is paradoxical is that the more copies sold, the more the producer needs to pay. It is like I have three hundred target customers but the arrow machine takes three thousand so I need to pay for three thousand. This is the reason ads only work for mass consumed items and the reason customization never took hold. This is the reason stereotypes are encouraged and people keep finding meaning in life. If everyone is straitjacketed just because of ad pay model, what is the true cost to all, no one knows.

  • amolpatil2k

    @zato, if you didn’t love commenting, you probably wouldn’t be here. And that is the general case. People have understood the power of dynamic content. So non-interactive content is dead anyway. The only thing such publishers can rely on it the complexity and expense of technology especially with the malware tax thrown in. This is what makes iPad the start of the second way where the one-way publishers have surrendered to dynamic content. iPad promises to be non-intimidating and non-malware ridden. And most importantly iPad promises a robust revenue model. Publishers want money. Paper free tablets managed as well as Apple is would get them more of it than spamming the poor subscribers with junk mail.

  • amolpatil2k

    The over-arching aim of magazines especially of TIME’s stature is not volume but quality. The bigger idea is to set an example so that it is emulated by all the wannabe’s out there. This is the reason TIME’s surrender to iTunes is so critical. What TIME is telling lesser publishers is that the loss of revenue from customer data is less precious than the increase in censorship from limited channel tablets. And even that is for lay public only, media is centrally owned and does not require such public displays for policy decisions.

  • amolpatil2k

    Tony_D, rbradbury is right. The reason Android pales in comparison is because it suffers from splintering. Look at other cellphone makers and see how model happy they are. Then wonder how unhappy their accessory makers are. The same is true of smartphone OSes. The key is to have a few models as possible so the aim is to get it right the first time. Android is about 10 times more splintered as iOS, not that the later is not seeing its own splintering first with the iPad and I suspect next with some W100 type folding iPad. This is the reason, Android developers would never be able to make more than 10% of what their apps would make on iOS. Also the 30% / 40% cut would gradually reduce to reeflect the competition though it is unlikely to come below 15% / 20% for apps / ads because no one else has locked their processor (as in A4) to prevent cheap knockoffs.

  • amolpatil2k

    I disagree because there are two types of payments – cash and ads. So it might end up like this. If a mag is pushing content to me, it would earn only from the ads (yes not even the apps) but if I want to ask someone a question or for technical help, I'll have to pay cash. I'll do that because I couldn't find that question already answered elsewhere or that my searching skills are poor or that I am in a hurry or that I need a reassurance from someone I trust and respect. Basically the app game is only the start game because there is a limit to how many apps we can manage. Later it would be all about interactivity and influence and targetted ads. So some generic app would feed me stuff from people of varying influence and I would watch ads on the side then if I need to interact the micro cash payments would happen. The more influential the person, the more I might need to shell out.

  • amolpatil2k

    I agree, the very concept of magazines is in danger. IMO, first there would be a transition from mags to personalities (along with all their ghosts for sure). Next there would be a transition from personalities to life goals because there would be bandwidth crunch. In the first transition, we would fall in love with 500 personalities but soon realize that we are spending all our time on them and have forgotten what we look like in the mirror. That's when we would realize that what matters are the goals we have for ourselves so we would listen only to those who can serve these the best. That's when bandwidth optimization would start forcing long overdue customizations.

  • Anonymous

    Quality in regard to edit, I agree. However Time Inc wants/needs volume to garner higher levels of ad revenue. An advertiser buys ad space based on the relevancy of edit in regard to product/service, loyalty of target reading title, efficiency of reaching target through title. Of course Time wants to increase audience and they want to execute at the lowest cost possible. Tablets are a new form of distribution for magazines. If you can’t afford creating your technology then you find a complementary partner. And that may come at a higher price initially. If Time is not able to afford that extra cost with Apple then wait for competitive channels to open.

  • amolpatil2k

    We can rest assured that browsers and tablets would co-exist and find their respective niches. What we are trying to figure out is how will it all pan out and will that be fair to all concerned or will the way things pan out be more favorable to only some of the parties involved. I suspect and it is already happenning that the Net would split into two. A more accessible but more censored version and a wilder less censored version. Also tablets would keep getting cheaper (for instance Kindle is down to 139) because their revenue models would become increasingly dependent on services. So the hierarchy would be something like Tablet or Phone / New Net / Old Net. The fact that television can flourish in the age of YouTube is enough proof that entire platforms can be “managed”. Also such discussions are too complex for mere mortals like ourselves but one thing we can rely on – the majority are sheeple and their handholding would never go away.

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