Liz Gannes

Recent Posts by Liz Gannes

Would Facebook + Email = Gmail + Google Me?

Facebook this Monday is reportedly set to announce a “full-fledged webmail client” with integration of Microsoft Office Web Apps at a press event the company is holding in San Francisco.

As displayed by its policy of declining to give Google a way to extract user email addresses–which Google called it out on last week–Facebook is clearly worried about Google extending its excellent Gmail product with a rocket booster of emails imported from Facebook for a competing social tool. The timing of all this is coming to a head as the companies seek to release products before the end of the year.

So, is a social network that adds email better or worse than an email service that adds social?

Put another way, if you had to give up your Facebook or Gmail, which would go first?

An email service from Facebook would almost certainly have novel social features and the company’s trademark opt-out viral hooks. The Facebook emails will supposedly include @facebook.com addresses (and probably be the unique usernames that people have set up through Facebook’s vanity URL program). They would also be integrated into other Facebook products along with Office.

Meanwhile, a social product from Google, if done well, is one of the only things that could knock the young Facebook out of its dominance in the category. So many people today already depend on Google (you may have heard of its search product) and trust its brand.

Will Facebook email have Gmail’s hallmark feature, conversation threading? Will some young people who only use Facebook and texting for communication even notice a difference? Will Facebook finally release a better calendaring tool alongside email? We’ll let you know as soon as we find out.

By the way, this comment from Facebook platform tech lead Mike Vernal explaining why Facebook doesn’t want to export email addresses to Google (even though it already sends them to Yahoo and Microsoft) looks a bit different four days later:

Email is different from social networking because in an email application, each person maintains and owns their own address book, whereas in a social network your friends maintain their information and you just maintain a list of friends. Because of this, we think it makes sense for email applications to export email addresses and for social networks to export friend lists.

Please see the disclosure about Facebook in my ethics statement.


comments so far. Add yours.

  • http://www.creativerage.co.uk sampeckham

    The common ground here is the Social Network not the email.

    When Facebook came along not everyone had a social network profile, so if your mates were on there it made sense to sign up. That also worked so well because you could use any email address you liked.

    Googles problem is every service they offer requires you to have a GMail account. That’s why Wave and Buzz haven’t gone anywhere, because they only work in a closed Google Network of Gmail-ers. (I can use Wave with maybe 6 people, compared to over 100 on Fb)

    In a time when everyone has an email address (or 5) no-one wants to sign up to another one to use a closed service.

    Now, however, if Facebook set up email (and don’t require it to have an Fb account in the future) the vanity and social tools will kick-in and give them some traction, because the email address becomes an optional extra.

  • http://www.facebook.com/people/Hooman-Radfar/730595123 Hooman Radfar

    Liz, great to see you at AllThingsD. Facebook’s email service will undoubtedly eliminate the final mental barrier people have when they discuss ‘email’ and ‘social networking.’ The reality is that Facebook is a communication platform at heart and so is GMail. They have always competed to some degree, but now it will be head on. I actually believe that both companies will do great things and am glad to see this happening.

  • http://simplyconverged.blogspot.com/ Subrahmanyam

    Well, for starters, Facebook does have a pretty low threshold to cross…That of Gmail + Google Buzz….

  • http://www.bigjobsboard.com Steve Jobs

    I am actually highly anticipating Google Me and see if their features will match of that Facebook, but I do expect it will if not surpass it by introducing more features than Facebook. Besides, they do have some features at Gmail that Facebook does not have.

  • http://msitarzewski.com/ msitarzewski

    It has to have IMAP, or it’s a non-starter for me. But in general, I like the idea of social email provided by Facebook. They know how to scale services by now, right? :)

  • http://twitter.com/prosperhappily Robert S

    Okay, another big company is offering another web mail service. What will they do to differentiate themselves from the others?

  • Anonymous

    In reply to Sam Pekham
    -
    I agree with you, especially about BUZZ.
    I, myself use BOTH Buzz & Facebook.
    -
    In many ways I prefer Buzz,
    but 80+% of my “contacts”
    appear to prefer Facebook.
    -
    However in LatAm (especially Sthn SthAm),
    and in India, Google
    (as Orkut – http://www.orkut.com/about)
    is actually the DOMINANT social networking provider.
    *
    Reminder to english-speaking, westerners,
    the world ISN’T all about US !
    *

  • Anonymous

    Google’s weakness might be their limited understanding
    of the “human psychology” of the
    NON-GEEK part of society.

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I break down a product the same way I break down a character I’m going to play. I try to get inside the mind of that person — the user, the consumer — and figure out why they’re doing something and what they want from it.

— Ashton Kutcher’s investing philosophy