Arik Hesseldahl

Recent Posts by Arik Hesseldahl

Zendesk, Growing Like Mad, Adds a COO

Zendesk, the Web-based help desk outfit, says its revenue has grown 300 percent in the last year (though it didn’t disclose an amount). It has also tripled its number of business customers, who use it to keep track of help desk calls, to 5,000. Add in iPhone, Android and BlackBerry apps, as well as integration with Salesforce.com and Twitter, and Zendesk has touched some 22 million end users, the company says.

No surprise then that it’s beefing up its executive team. Zendesk named Zack Urlocker chief operating officer. Urlocker is currently a former executive in residence at Scale Venture Partners. Before that he was an executive vice president at MySQL, and helped boost its sales to $100 million before it was acquired by Sun Microsystems.

Among the new Zendesk customers are Groupon, OpenTable and Zappos Insights, as well as established brands like Adobe and Sony Music. This news comes on the heels of its $19 million round of funding led by Matrix Partners late last year, along with Charles River Ventures and Benchmark Capital.


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The problem with the Billionaire Savior phase of the newspaper collapse has always been that billionaires don’t tend to like the kind of authority-questioning journalism that upsets the status quo.

— Ryan Chittum, writing in the Columbia Journalism Review about the promise of Pierre Omidyar’s new media venture with Glenn Greenwald