Zendesk, Growing Like Mad, Adds a COO
Zendesk, the Web-based help desk outfit, says its revenue has grown 300 percent in the last year (though it didn’t disclose an amount). It has also tripled its number of business customers, who use it to keep track of help desk calls, to 5,000. Add in iPhone, Android and BlackBerry apps, as well as integration with Salesforce.com and Twitter, and Zendesk has touched some 22 million end users, the company says.
No surprise then that it’s beefing up its executive team. Zendesk named Zack Urlocker chief operating officer. Urlocker is
currently a former executive in residence at Scale Venture Partners. Before that he was an executive vice president at MySQL, and helped boost its sales to $100 million before it was acquired by Sun Microsystems.
Among the new Zendesk customers are Groupon, OpenTable and Zappos Insights, as well as established brands like Adobe and Sony Music. This news comes on the heels of its $19 million round of funding led by Matrix Partners late last year, along with Charles River Ventures and Benchmark Capital.