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Samsung: Galaxy Tab Returns Aren't 16 Percent, They're Two Percent

February 3, 2011 at 10:19 am PT

Maybe Galaxy Tab return rates in North America aren’t that high after all.

Samsung today disputed ITG Investment Research’s claim that as many as 16 percent of Galaxy Tabs purchased in the States are returned, dismissing it as inaccurate.

The correct figure is less than two percent, according to Samsung Electronics Mobile Communications Business, which offers neither data nor explanation to support its claim. Not that I’m disputing it. That said, ITG’s estimate was based on hard point-of-sale data from nearly 6,000 wireless stores. A 14 percent disparity between that data and Samsung’s seems odd–unless the two are measuring different types of returns: Consumer returns to retailers versus retailer returns to Samsung.

Tagged with: data, digital, disparity, explanation, Galaxy Tab, hardware, ITG Investment Research, John Paczkowski, North America, rates, returns, Samsung, Samsung Electronics Mobile Communications Business, tablet

comments so far. Add yours.

http://twitter.com/dicklacara dicklacara

It doesn’t matter many returns there are — or to which part of the channel…

What really matters is how “smooth” the returns are…
http://pulse.yahoo.com/_JZTZLBX44NY6BCZV7HASZNLFTM Louis W

no issues with order, I would like to see where you got your facts…probably fake AT&T customers like yourself
http://blog.cheetahdeals.com CheetahDeals Blog

So… which number is which? Are retailers returning 16% of the Tabs? Very weird… Anyway, I hate to be this person, but who really cares how well the Tab is doing? It seems to be doing poorly, certainly. But the only people who are doing very well off it are tech sites with ads running a constant stream of conflicting reports about the device.
http://pulse.yahoo.com/_PIISILARLW5FH4DHQUC3C6K4BA Mark®

Have you heard of Citrix?
http://www.isights.org/ Michael Long

Since the original reports of two million sold were actually the numbers skipped to retailers, I suspect that their accounting system doesn’t recognize returns until the box is actually back at the company and sitting on the PR departments desk.
Anonymous

How can you trust anything Samsung says?

I saw my first Galaxy Tab a few days ago, in a pawn shop window in San Mateo, California.
Anonymous

The 16% number was customers returning the device to the store. 16% returns is actually not a bad number in phones. Microsoft’s phones come back at a 25% rate. Consumer electronics in general has a 10% return rate.
http://www.bigjobsboard.com/ Brad Jobs

I agree with dicklacara. But for the galazy tab having return rates, there must have been something wrong with the device. However, we are being given numbers that we don’t know which to believe.
Anonymous

There is a lot of fakery at the store level. I returned a Tab, and it went right back on the shelf. I think the number is much higher than reported. Store manager said they are very high. Product is just underpowered and three releases behind.