John Paczkowski

Recent Posts by John Paczkowski

Apple Tops J.D. Power’s Smartphone Survey for Fifth Time

The iPhone has again topped J.D. Power and Associates’ semi-annual smartphone customer satisfaction survey.

For the fifth time in a row.

The iPhone scored 795 out of 1,000 possible points–-5 fewer than it claimed last year, but still more than those awarded to its closest rivals, Motorola and HTC, which scored 763 and 762, respectively. And its score far exceeded the industry average of 761.

Sadly, the same cannot be said for those of Palm, Nokia, Samsung and Research in Motion. All four companies’ smartphones posted below average scores in customer satisfaction, whose key factors include ease of operation, operating system, physical design, features and battery function.

Ranked dead last: RIM, which surpassed all three of its low-scoring rivals just 6 months ago.


Twitter’s Tanking

December 30, 2013 at 6:49 am PT

2013 Was a Good Year for Chromebooks

December 29, 2013 at 2:12 pm PT

BlackBerry Pulls Latest Twitter for BB10 Update

December 29, 2013 at 5:58 am PT

Apple CEO Tim Cook Made $4.25 Million This Year

December 28, 2013 at 12:05 pm PT

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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik