Apple Tops J.D. Power’s Smartphone Survey for Fifth Time
The iPhone has again topped J.D. Power and Associates’ semi-annual smartphone customer satisfaction survey.
For the fifth time in a row.
The iPhone scored 795 out of 1,000 possible points–-5 fewer than it claimed last year, but still more than those awarded to its closest rivals, Motorola and HTC, which scored 763 and 762, respectively. And its score far exceeded the industry average of 761.
Sadly, the same cannot be said for those of Palm, Nokia, Samsung and Research in Motion. All four companies’ smartphones posted below average scores in customer satisfaction, whose key factors include ease of operation, operating system, physical design, features and battery function.
Ranked dead last: RIM, which surpassed all three of its low-scoring rivals just 6 months ago.