Ina Fried

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Verizon iPhone Users Report Far Fewer Dropped Calls, Survey Says

Verizon iPhone owners report experiencing fewer than half as many dropped calls as those whose iPhone runs on AT&T, according to a new survey.

Those with a Verizon iPhone reported having less than two percent of their calls dropped over the past 90 days. That compared to a 4.8 percent call-drop rate reported by AT&T iPhone owners.

However, it should be noted that the survey, a poll of 4,000 consumers by ChangeWave Research, was completed at the end of March, so none of the Verizon users had actually owned their phones for a full 90 days. Also, the survey asked customers to recall how many of their calls were dropped, rather than offering some scientific measurement.

Of those surveyed who planned to buy another iPhone, 46 percent said they would buy one on Verizon’s network, compared with 27 percent who planned to buy an AT&T model. Another 27 percent said they didn’t know which network they would go with.

In one bit of positive news for AT&T, reports of dropped calls across all phone models have dropped in the past few months, from a high of six percent in September to 4.6 percent as of March. However, that’s still higher than any of the other majors; Verizon has the lowest reported dropped call rate in the survey, with 1.4 percent as of March.

Both Verizon and AT&T customers were happy with their iPhones, with 80 percent of AT&T customers and 82 percent of Verizon iPhone owners saying they were “very satisfied.” Nearly all the rest said they were “somewhat satisfied.”

According to comScore, the Verizon iPhone was the best-selling cell phone in the U.S. for the month of February.

“The results of this survey demonstrate that AT&T’s iPhone subscribers are extremely satisfied with their service but of course we always strive to make their experience even better,” an AT&T representative said, reiterating the company’s iPhone advantages, such as broadband speed, the ability to talk and surf at the same time and compatibility in more international markets.

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— Valleywag editor Sam Biddle