RIM Recalls Batch of PlayBook Tablets in Latest Headache
And the hits just keep on coming for Research In Motion, the challenged maker of the BlackBerry.
The company has already warned that this quarter’s sales will fall short of expectations due to weak BlackBerry sales. Now, the company has been forced to recall about 1,000 of its PlayBook tablets because of a problem with the version of the operating system loaded on those machines.
“RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up,” the company said in a statement. “The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices.”
Customers that did get one of the machines and are having problems can contact the company.
“In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance,” RIM said.
Although the PlayBook has gotten decidedly mixed reviews and has had issues in terms of support from wireless carriers, not all of the news has been negative. Best Buy said late last month that its sales of the tablet have exceeded expectations.
“Best Buy has had great success selling BlackBerry smart phones in North America, so our sales expectations for the BlackBerry PlayBook were very high,” a representative told All Things D. “To date, we have far exceeded those expectations and we’re finding that customers are even more interested in purchasing once they’ve tested the PlayBook in the store.”