Peter Kafka

Recent Posts by Peter Kafka

The Most Vicious “I Hate My Cable Company” Rant You’ll Ever Read

For people who like comedian Eugene Mirman and/or people who’ve ever fumed at their cable company. In this case, Mirman is talking about Time Warner Cable, but it’d be easy enough to insert “Comcast” or “Charter” or whoever’s in charge of bringing TV to your house.

Here’s a full-page ad Mirman took out this month in the New York Press and the Greenpoint Gazette, two free New York City papers.

(Sorta-meta side note: This is a prank that only works because he actually bought a print ad–anyone can write anything on the Web, so if he just did that, it wouldn’t have the same impact. But if Mirman hadn’t posted this to his Web site, who would have seen it? Also, have you ever really looked at your hands? I mean, really looked at them?)

Oh, also: This contains jokes about Stalin and Jeffrey Dahmer. Now you’ve been warned!

May 19, 2011

Eugene Mirman
Brooklyn, NY 10217

Time Warner Inc.
One Time Warner Center
New York, NY 10019

Dear Time Warner Cable,

On April 23rd I moved and had an appointment with Time Warner Cable to come and install cable, Internet and phone service and no one showed up. When I called, I was told my appointment was entered wrong and moved to May 4th, without anyone calling me. No big deal, why would a company check with someone to see if they are home on a Wednesday afternoon? Of course they are. Everyone is. Name one person who isn’t home on a Wednesday afternoon? You can’t. It’s impossible, because everyone is home. It would be a waste of resources to call and talk to him. Did Stalin ever call people before he arrested them and sent them to die in Siberian work camps? No! Why should Time Warner Cable have a policy that is any different from Stalin’s?

Did you know that on Yelp, Time Warner Cable has one and a half stars? That’s less stars than Jeffrey Dahmer — who killed and ate people, maybe even had sex with their skulls (I don’t really know). Obviously what I’m saying is untrue, because Yelp does not review serial killers, but if they did, his babaganoush would be better than yours, if you both made babaganoush, even if his drugged and murdered people. Sorry that got weird. F**k you. I just made you read that confusing thing.

To give you an idea of how much I dislike your company, I have come up with plagues I hope God smites your board of directors with. I know He’ll only do this if you enslave the Jews, but considering you might have a monopoly in NYC, you sort of already have:

1. Awkward. Every board member’s cell phone ring loudly announces their weight and also the day they’ll die.

2. Bathroom. The constant feeling that you have to go number two, but completely forgetting how.

3. Improv. Your first-born will want to be a short form improviser.

4. Popcorn. Your second born will smell like hot buttered popcorn. It’s not that bad at first, but eventually I bet it will be maddening.


Eugene Mirman and probably everyone of your customers

P.S. On May 4th I called you and got an automated message saying my appointment was moved to May 10th, but spoke to two representatives who assured me it was still on May 4th. Twenty minutes later, I got a call saying the technician called and couldn’t reach me and my new appointment would be on May 12th. An hour later I got a call apologizing and saying my appointment was moved to May 6th. Why does your company act like a controlling, abusive husband on an episode of Law and Order?

P.P.S. On May 6th a very nice, professional man came, rang my doorbell and installed everything. I would feel remiss to not mention that a handful of other employees were also very helpful. However, overall your company is run like an ill managed Soviet factory. I bet if Ayn Rand was still alive, she’d write a fun to read, but poorly argued book about how appalling and inefficient your company is. Please cut it out. Thank you.

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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik