AT&T Wants the Nation’s Biggest Network. But Is It Competent Enough to Run It?
Why should we believe that AT&T is competent enough to control what will be the biggest network in the U.S., when it’s consistently rated as providing the worst service?
Because the network’s going to be much better and AT&T’s getting better at managing it.
While acknowledging concerns about the company’s recent record, AT&T Mobility President and CEO Ralph de la Vega said it really does deserve to control the biggest share of the U.S. wireless market.
“We’re not happy with the status of customer satisfaction and we’re working to improve it,” he said onstage at D9 today. “Our customers are happier than they were before….When we overlay our network with T-Mobile’s you’ll see a dramatic improvement….Our customers will be able to use any cell site, AT&T or T-Mobile, and that will give them an immediate benefit….We are pulling every lever humanly possible to improve our service.”