Outages at Airlines Can Spiral
Whether it’s caused by a power failure or a possum, an airline computer outage unleashes more problems more quickly than similar breakdowns in almost any other consumer business.
A recent spate of technology glitches at U.S. airlines has inconvenienced thousands of travelers, spawned long airport lines, delayed or canceled flights and led to a wave of negative publicity.
United Continental Holdings Inc.’s United Airlines unit suffered a meltdown June 17 that forced it to cancel 36 flights and delay another 100. US Airways Group Inc. was hit by separate glitches on June 10, 18 and 19.
