John Paczkowski

Recent Posts by John Paczkowski

iPads for the Cabin Crew? Surely You Can’t Be Serious.

Add British Airways to the list of airlines putting iPads in crew members’ flight bags.

The U.K. carrier recently began a pilot program that will see some cabin crew members using the tablets to improve in-flight service and replace the paper clutter of the passenger manifests, seating charts and flight timetables they typically carry.

BA will initially outfit just 100 crew members with iPads. But if that initial deployment is successful, it plans to give them to 1,800 more in the coming months. And according to Bill Francis, British Airways’s head of in-flight customer experience, the airline is very pleased with the results of the program so far. “The iPad is already allowing us to offer a more personalized onboard service, but the possibilities for future development are endless,” he said. “We’re receiving great feedback from cabin crew and customers already.”

BA is the latest in a parade of airlines deploying iPads for use in flight operations. Last week, United Airlines announced plans to distribute iPads to some 11,000 pilots.


Twitter’s Tanking

December 30, 2013 at 6:49 am PT

2013 Was a Good Year for Chromebooks

December 29, 2013 at 2:12 pm PT

BlackBerry Pulls Latest Twitter for BB10 Update

December 29, 2013 at 5:58 am PT

Apple CEO Tim Cook Made $4.25 Million This Year

December 28, 2013 at 12:05 pm PT

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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik