Apple iPhone Owns J.D. Power’s Satisfaction Crown
No big surprise here. Customer satisfaction for Apple’s iPhone continues to run high.
The device has once again bested all rivals in J.D. Power’s latest smartphone satisfaction study, topping the charts with an overall score of 838 out of a possible 1000 points. That’s well over the industry average of 788, quite a bit more than HTC’s second place score of 801 and furlongs beyond Research In Motion’s sixth place score of 762 and Nokia’s last place score of 721.
This is the sixth consecutive time Apple has taken top honors in the semiannual survey which ranks smartphones based on their performance, ease of operation, features and physical design.
