Liz Gannes

Recent Posts by Liz Gannes

Salesforce Pays $50M for Assistly Customer Service Platform

Salesforce said today it has acquired the customer service platform Assistly for $50 million in cash. Assistly helps companies manage customer service through various channels like Facebook, Twitter, chat, email and phone, and is a competitor to Zendesk. That marks the third (and biggest) acquisition in one day for Assistly investor True Ventures: WeGame was bought by Tagged and VodPod assets were bought by Lockerz.


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The problem with the Billionaire Savior phase of the newspaper collapse has always been that billionaires don’t tend to like the kind of authority-questioning journalism that upsets the status quo.

— Ryan Chittum, writing in the Columbia Journalism Review about the promise of Pierre Omidyar’s new media venture with Glenn Greenwald