John Paczkowski

Recent Posts by John Paczkowski

RIM: Sorry, BlackBerry Services Are Down Again (Updated)

This week is proving to be a lousy one for Research In Motion. Just hours after restoring BlackBerry services following an outage that left millions of users across Europe, the Middle East and Africa without access to email, Web browsing and BlackBerry Messenger on Monday, those services went down a second time.

The breadth of this particular outage isn’t clear, though reports suggest it again extends to Europe, the Middle East and Africa. RIM hasn’t yet responded to a request for comment, but T-Mobile has confirmed the disruption and blamed it on a European outage on the BlackBerry network. “RIM has apologized for the interruption to services and said it’s working to restore normal operations,” the carrier said in a statement.

So another black eye for RIM, which continues to lose smartphone market share in North America and the rest of the world.

UPDATE: RIM has issued the following statement: “Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused.”

UPDATE, 2:45 pm: Research In Motion says it has found the problem: “The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.”

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Just as the atom bomb was the weapon that was supposed to render war obsolete, the Internet seems like capitalism’s ultimate feat of self-destructive genius, an economic doomsday device rendering it impossible for anyone to ever make a profit off anything again. It’s especially hopeless for those whose work is easily digitized and accessed free of charge.

— Author Tim Kreider on not getting paid for one’s work