Ina Fried

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RIM Says Investigating Delays, but Insists No Widespread Outage

Research In Motion said on Wednesday that it is looking into reports some BlackBerry users are having problems accessing data services.

The company posted a statement on its Twitter account saying it is investigating the issue and promising a speedy update.

However, the Waterloo, Ontario, company sought to downplay concerns it could be experiencing a repeat of last month’s massive outage that crippled the company’s service globally, led to a huge stock plunge and put a huge stain on the company’s reputation for delivering rock-solid service.

“There is no system-wide outage,” RIM said in a statement to AllThingsD. “However we are investigating reports that some users in (Europe, the Middle East, India and Africa) have experienced delays.”

Update, 3:45 p.m.: RIM says service is now operating normally in that region.


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