Banks Stumble Along Tech Frontier

Mike Jordan never liked the two payment devices in his Dairy Queen that were supposed to make it easier for customers to buy Dilly Bars and Oreo Blizzards.

The machines let people pay by tapping their credit and debit cards instead of swiping them. But they didn’t seem to work and wound up frustrating customers, said Mr. Jordan, who owns a DQ Grill & Chill in Middletown, Del.

“Ultimately, I guess we’ll throw them out,” he said of the “contactless readers” that were installed several years ago. For now, they are tucked out of view, gathering dust.

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