YouMail Headed Back to Android Market After Learning a Thing or Two
YouMail, the company whose visual voicemail app was pulled from the Android Market after complaints from T-Mobile, says it is on its way back into the marketplace.
The company complained loudly earlier this week that it was blindsided and hadn’t heard from T-Mobile before having its app summarily yanked. It turns out T-Mobile had reached out to the company, but the issue didn’t make it past the lower layers of customer support.
“As far as we can tell, one of their engineering team sent an e-mail to our free customer support e-mail address in early November, and one of the support team basically replied it’s fixed in next release and treated it as resolved, not reporting it to anyone else,” YouMail said in a blog post.
It turns out that a bug being experienced by some users was consuming a lot of network bandwidth, an issue that the company says is fixed with a new update.
“We’re in contact with YouMail and they are working to resolve these issues,” T-Mobile said in a statement to AllThingsD. “Once they do, we’ll be glad to once again support their application.”
In the blog post, YouMail says it has learned a thing or two. The whole thing is a good cautionary tale and YouMail offers up some good advice for companies big and small.