Best Buy Apologizes for Web Sales Blunder

Best Buy Co. is scrambling to stem the public-relations damage after it was forced to tell some customers in recent days that it couldn’t deliver the merchandise they ordered online last month.

The world’s largest electronics chain by revenue stepped up its discounts on Black Friday and offered free online shipping this holiday season in a bid to counter online rival Amazon.com Inc.

But it was apparently unprepared for the crush of customers that followed, which executives said was greater than anticipated as the Richfield, Minn., retailer reported its first sales increase in six quarters earlier this month at stores and websites open at least 14 months.

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