Best Buy CEO Defends Retailer
Best Buy Co.’s chief executive shot back Friday at critics who have been calling the retailer a relic, as the electronics giant reported lower December sales compared with the year before.
In a lengthy blog post, CEO Brian Dunn acknowledged that some criticism about his company’s performance had merit, calling an episode last month in which the retailer canceled online orders that were placed weeks before Christmas “our fault” and “not representative of how we EVER want to treat our customers.”
