Lauren Goode

Recent Posts by Lauren Goode

What’s Up With Jawbone UP? A Peek Inside the UP Testers Program.

Yesterday, a limited supply of Nike+ FuelBands became available for order again, after quickly selling out when they first launched last month.

If the early buzz over a rubberized activity-tracking wristband that syncs with your smartphone gives you deja vu, it might be because you’ve seen this all before — with something called the Jawbone UP.

Oh, right. The UP! So, what’s going on with the Jawbone UP?

Unfortunately, what we don’t know is still more than what we do know. Jawbone, which is known for its slick audio products in addition to the UP, paused production and agreed to issue no-questions-asked refunds for faulty UP bands back on Dec. 9. The company has declined to say anything specific about when it might resume production of the device, or if consumers will see a hardware update.

A spokeswoman for Jawbone has said that refunds are still in progress, and reconfirmed that the company still doesn’t have anything to share in terms of timing.

Jawbone did recently update the UP iPhone app, as it said it would; based on the update description, which includes vague “bug fixes,” the app update seems incremental.

We also know that Jawbone’s UP testers program is ongoing.

As part of the program, volunteers are sent UP bands to test and offer feedback on. They’re also issued challenges, and asked to weigh the UP against competing devices. Participants are required to respond to regular surveys and had to sign a binding confidentiality agreement, meaning that, outside of designated UP tester channels, they’re not supposed to blog, tweet or talk to the media about the product.

The program kicked off in early January and was invite-only (it’s now closed to new participants).

Below, you can see some of the questions Jawbone is posing to UP testers:

Readers, are you still using your UP wristbands, or have you returned them for a refund? Feel free to leave your comments below.

(UP band photo courtesy of Flickr/m8roberto)


comments so far. Add yours.

  • Tony Camilli

    Let’s hope the test plan actually includes RECHARGING THE DEVICE!!!  Seems like a pretty fundamental thing that must have been overlooked last time around.

  • Anonymous

    My first UP stopped recording sleep data 3 days in. I got it exchanged through Jawbone and have had this one since just after Thanksgiving and it’s worked flawlessly. I know a lot of people have had issues and that really sucks, but mine has been (knock on wood) working great.

  • Anonymous

    I’ve been using mine daily for two months now. No problems. I sync several times during the day and have used it to improve my daytime activity level and make changes in my nightly routine in hopes of improving my sleep. I’ve been more successful with the former than the sleep part. There are issues with the accuracy of the data I assume is algorithm related, but overall I’m happy. I received my refund as promised and look forward to future improvements. I’m Up on Jawbone.

  • http://ekive.blogspot.com ekivemark

    I still use my replacement UP band, but only really to monitor sleep. The cap lasted about 10 days this time. It is not designed for active winter sports use. I lost the cap while skiing. I lost the cap on the original UP while skiing also. It is too easy to get snagged by clothing and pop off.

    My original UP had a charging and sync problem. You had to stretch out the band in order to get it to sync or charge. The new band doesn’t have that problem. All in all the Fitbit beats the UP for immediate feedback and usability. 

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