John Paczkowski

Recent Posts by John Paczkowski

Siri, Find Me a Class Action Attorney in New York

Siri, the speech-recognition personal assistant that’s built into Apple’s iPhone 4S, is still in beta, but that hasn’t prevented some from taking issue with its performance — in court.

A New York man on Monday filed a class action suit against Apple accusing it of false advertising. His gripe: Siri doesn’t work the way the company says it does.

“[Apple's] advertisements regarding the Siri feature are fundamentally and designedly false and misleading,” the suit, filed by Robbins Geller on behalf of plaintiff Frank M. Fazio, reads. “Notwithstanding Apple’s extensive multi-million dollar advertising campaign showcasing the Siri feature, and the fact that the iPhone 4S is more expensive that the iPhone 4, the iPhone 4S’s Siri feature does not perform as advertised, rendering the iPhone 4S merely a more expensive iPhone 4.”

According to Fazio, Siri often gave him bad information or, worse, didn’t understand what he was asking in the first place. And that’s not at all the experience depicted in Apple’s commercials for the service.

“[I]n many of Apple’s television advertisements, individuals are shown using Siri to make appointments, find restaurants, and even learn the guitar chords to classic rock songs or how to tie a tie,” the complaint continues. “In the commercials, all of these tasks are done with ease with the assistance of the iPhone 4S’s Siri feature, a represented functionality contrary to the actual operating results and performance of Siri. … Apple never disclosed that the Siri transactions depicted in its television commercials are fiction and that actual consumers cannot reasonably expect Siri to perform the tasks performed in Apple’s commercials.”

The suit seeks unspecified compensatory and statutory damages as well as an order barring Apple from further “unfair business practices.”

Apple had no comment on the matter.

Below, the complaint in full.


Siri_Complaint


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Another gadget you don’t really need. Will not work once you get it home. New model out in 4 weeks. Battery life is too short to be of any use.

— From the fact sheet for a fake product entitled Useless Plasticbox 1.2 (an actual empty plastic box) placed in L.A.-area Best Buy stores by an artist called Plastic Jesus