Liz Gannes

Recent Posts by Liz Gannes

Airbnb Will Now Cover up to $1M Worth of Property Damage

Airbnb is putting up some cash to build a reputation around the safety and security of its hosts’ property. The company today committed to cover as much as $1 million in damage resulting from a booking.

That’s up from the $50,000 “Host Guarantee” the company introduced last year.

The new Host Guarantee, backed by insurer Lloyd’s of London, is more like a product warranty than an insurance policy, said Airbnb Director of Customer Service Monroe Labouisse, who joined the company after a widely publicized Airbnb home-wrecking incident last year.

According to Labouisse, the million-dollar figure wasn’t chosen because the $50,000 limit was too small — in fact, there have been no significant or material claims to date, he said — but rather to further set Airbnb apart from competing rental services, which often charge a fee to cover damage.


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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik