Liz Gannes

Recent Posts by Liz Gannes

Airbnb Will Now Cover up to $1M Worth of Property Damage

Airbnb is putting up some cash to build a reputation around the safety and security of its hosts’ property. The company today committed to cover as much as $1 million in damage resulting from a booking.

That’s up from the $50,000 “Host Guarantee” the company introduced last year.

The new Host Guarantee, backed by insurer Lloyd’s of London, is more like a product warranty than an insurance policy, said Airbnb Director of Customer Service Monroe Labouisse, who joined the company after a widely publicized Airbnb home-wrecking incident last year.

According to Labouisse, the million-dollar figure wasn’t chosen because the $50,000 limit was too small — in fact, there have been no significant or material claims to date, he said — but rather to further set Airbnb apart from competing rental services, which often charge a fee to cover damage.


Latest Video

View all videos »

Search »

There was a worry before I started this that I was going to burn every bridge I had. But I realize now that there are some bridges that are worth burning.

— Valleywag editor Sam Biddle