Ina Fried

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AT&T Shuffles Resources in New York in Push for Faster Data, Fewer Dropped Calls

Aiming to improve its service in New York City, AT&T said on Wednesday that it is shifting some of its bandwidth away from older networks and toward its newer 3G and 4G networks.

The company said it is contacting customers on its older 2G network and providing upgrade offers in an effort to get them onto one of the newer networks.

“Dedicating more capacity to our advanced wireless networks will help more of our customers in New York City have a better experience overall,” AT&T regional general manager Tom DeVito said in a statement. “By re-allocating network resources from our 2G network to support our newer, advanced networks, we’re moving capacity to support the voice and mobile internet services our customers want.”

New York and San Francisco, in particular, have long been trouble spots for AT&T customers.

AT&T has been doing a number of things to improve service in those cities and in other areas. Adding cell towers is one option, but doing so typically requires approval at the local level for each new tower. Carriers are also pursuing other new tricks, including the use of smaller cells as well as building up Wi-Fi “hot zones” to help off-load traffic.

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