Ina Fried

Recent Posts by Ina Fried

T-Mobile U.K. Customer Overturns Store, Decides He Is Due for an Upgrade

One man in England has done what many people have wanted to do — go nuts on their cellular carrier.

A video on YouTube shows the man basically destroying a T-Mobile store in Manchester, England. First he rips down displays, then he starts spraying the store with a fire extinguisher and then pulls down everything he can get his hands on. And all the while those outside the store giggle and cheer.

According to Britain’s Daily Mail newspaper, the man was seeking a refund for a product that T-Mobile said was outside its return policy.

I’ve asked T-Mobile for comment.

Update: T-Mobile UK had this to say about the incident.

The incident which occurred at the Manchester Market Street store was of course very upsetting for our staff. During the incident, all customers and staff were taken outside of the store as quickly as possible and the police were called immediately to handle the incident. The facts are as follows:

· The incident occurred on Saturday 30 June around 4pm

· The customer’s dispute was in relation to a refund that we were not able to give — as it was clearly outside of the stated terms and conditions.

· There were seven members of staff and a number of customers in store at the time — and we are very pleased to say that none were injured during the incident.

· We are currently assessing the damage, and will be re-opening the store as soon as possible

We will of course continue to work to ensure the safety — of both our staff and our customers — is of paramount importance at all times.


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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik