Tracking Sensors Invade the Workplace
A few years ago when Bank of America Corp. wanted to study whether face time mattered among its call-center teams, the big bank asked about 90 workers to wear badges for a few weeks with tiny sensors to record their movements and the tone of their conversations.
The data showed that the most productive workers belonged to close-knit teams and spoke frequently with their colleagues. So, to get more employees mingling, the bank scheduled workers for group breaks, rather than solo ones.
