Ina Fried

Recent Posts by Ina Fried

AT&T Plans to Make Customers Wait a Full Two Years to Get That Phone Upgrade

AT&T decided the Sunday before Apple’s developer conference was the right time to announce that it is going to make customers wait longer to get a subsidized phone upgrade.

AT&T chicago flagship store

Following the lead of Verizon, AT&T said it will start making customers wait a full two years, rather than 20 months, to get a new phone. The change affects those whose contracts are up in March 2014 or later. Verizon announced a similar move back in April.

“Today, we’re announcing a 24-month upgrade policy across all of AT&T’s wireless products and services,” AT&T said in a blog post. “This aligns device upgrade eligibility with our standard two-year wireless agreement and it applies to any customer whose agreement expires in March 2014 or later.”

The company also helpfully pointed out other options, such as bringing your own phone or paying full retail price for an upgrade.


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There’s a lot of attention and PR around Marissa, but their product lineup just kind of blows.

— Om Malik on Bloomberg TV, talking about Yahoo, the September issue of Vogue Magazine, and our overdependence on Google