Jason Del Rey

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LivingSocial Is Still Down, More Than 20 Hours Later (Updated)

Livingsocial outage goes down

More than 20 hours after its website and mobile apps stopped working, LivingSocial properties are still down in the U.S.

The deals site and its mobile apps have been down since at least 2:45 pm ET on Tuesday. The site originally returned a message saying that it was down for “scheduled maintenance,” but the company later removed the word “scheduled” from the message.

Sources told AllThingsD yesterday that the company’s platform for merchants to log in and manage their deals was also down. It’s not clear if the same is still true today.

LivingSocial has posted two updates about the outage to its blog, but none since yesterday.

In the most recent one, the company said, “An internal error caused our website and mobile app to go down on Tuesday afternoon (EST). We were alerted immediately to the outage and have had teams working non-stop to resolve the issue. We have isolated the problem and will have the site up and running again as soon as possible. There is nothing to indicate that this was the result of any external factors.”

The outage could be a crushing blow to the Amazon-backed, Washington, D.C.-based startup, which has already been hit this year by a hack of customer information.

A LivingSocial spokesperson directed me to the company blog.

Update 11:59 am ET: LivingSocial spokeswoman Sara Parker issued the following statement when asked if the company is 100 percent sure that the outage isn’t the result of a malicious attack: “There is nothing to indicate that this was the result of any external factors and there is nothing that leads us to think that any consumer or merchant data, or financial information has been compromised.”

A source also confirmed that businesses that run deals in the U.S. on LivingSocial are still unable to access the company’s merchant portal.


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— Om Malik on Bloomberg TV, talking about Yahoo, the September issue of Vogue Magazine, and our overdependence on Google