Ina Fried

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AT&T’s Aio Wireless Prepaid Unit Suffers Service Outage

Aio Wireless, a relatively new prepaid unit of AT&T, suffered a service outage on Monday.

aio wireless store

“We are experiencing an outage and are working to restore service as quickly as possible,” Aio said in a posting on its Twitter account. “We apologize for the trouble.”

Aio spokeswoman Kathy Van Buskirk declined to comment on the cause of the outage or to give an estimate for when it would be resolved, but said that the company would keep customers informed.

The unit is slated to be folded into Leap Wireless’s Cricket brand once AT&T completes its acquisition of Leap.

Aio Wireless outage tweet

Update, 12/10, 8:45 am PT: Aio Wireless said Tuesday morning that the issue has been resolved.

“Last night the Aio network experienced an issue which affected some voice and messaging services,” the company said in a statement. “In the early morning hours, service was fully restored. We apologize and thank you for your patience.”


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