Mike Isaac

Recent Posts by Mike Isaac

In Wake of Delivery Delays, Amazon Offers Gift Cards to Customers

amazon_gift_cardsAmazon announced Thursday that it would offer a form of restitution to its aggrieved customers after shipping problems prevented orders from being fulfilled in time for Christmas.

The online retail giant is offering $20 gift cards and waiving shipping charges to customers who did not receive their gifts in time for the holiday, as was first reported by the Wall Street Journal.

The delays, however, were out of Amazon’s hands. Both UPS and FedEx admitted fault, saying the volume of packages this season far exceeded their expectations. “Demand was much greater than our forecast,” a UPS spokesperson told the Journal. The company also cited inclement weather as a factor in the delays.

The snafu comes as retailers like Amazon reported some of the biggest holidays sales seasons ever — though, as always, Amazon declined to give any hard numbers.

Daily deals site Groupon also provided an ad hoc form of apology to its slighted customers, offering $25 gift cards to those who didn’t receive their Groupon-related gifts in time.


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I think the NSA has a job to do and we need the NSA. But as (physicist) Robert Oppenheimer said, “When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you’ve had your technical success. That is the way it was with the atomic bomb.”

— Phil Zimmerman, PGP inventor and Silent Circle co-founder, in an interview with Om Malik