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ComcastCares's Eliason Shares Twitter Tips

Published on August 6, 2009
by Julia Angwin

Frank Eliason is famous for trolling Twitter as @comcastcares to solve customer complaints.

At the Comcast (CMCSA) New Media Exchange conference in Philadelphia Wednesday, he doled out his top tips for effective Twittering. “If you look at anything I’ve ever done, it’s really service 101, search 101,” he said.

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