Voices

Fearless Feedback

Published on August 28, 2012
by Voices

Hi, fellow Genius. I overheard your conversation with your customer during the last interaction and I have some feedback if you have a moment. Is this a good time?

— Fearless Feedback, from Apple’s Genius Training Manual

Return to: Fearless Feedback

URL: http://allthingsd.com/20120828/fearless-feedback/