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Health Website Problems Weren’t Flagged in Time

Published on December 3, 2013
by Gautham Nagesh

When warning signs emerged earlier this year, the agency running the HealthCare.gov website mostly kept the problems to itself — a decision that now looms large in explaining how the project went so badly astray.

Over the weekend, the White House official leading the repair effort, Jeffrey Zients, described a series of improvements that took just six weeks to carry out under a new general contractor, underscoring how an earlier alert might have led to problems being addressed more urgently before the site’s Oct. 1 launch.

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