Video Boom Forces Verizon to Upgrade Network

Published on December 16, 2013
by Ryan Knutson

Laboring under a surprising load of online-video traffic, Verizon Wireless has had to spend millions more this year to upgrade its network.

The cellphone carrier long enjoyed a reputation for having the country’s most robust network, while rival AT&T Inc. suffered complaints about call quality. But now it is Verizon that has been caught off guard by the onslaught of data traffic, contributing to what its executives have acknowledged is a performance decline in key cities such as New York, Chicago and San Francisco.

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