Commerce

Late Surge in Web Buying Blindsides UPS, Retailers

Published on December 26, 2013
by Shelly Banjo, Suzanne Kapner, Serena Ng and Laura Stevens

A surge in online shopping this holiday season left stores breaking promises to deliver packages by Christmas, suggesting that retailers and shipping companies still haven’t fully figured out consumers’ buying patterns in the Internet era.

Companies from Amazon.com Inc. to Kohl’s Corp. and Wal-Mart Stores Inc., having promised to deliver items before Dec. 25, missed some delivery target dates.

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