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Windows 7 Users "Very Satisfied," but Consumers Still Love XP

Published on March 29, 2010
by Jennifer Valentino-DeVries

Early adopters of Windows 7 are “very satisfied” with the program, but nearly half of consumers surveyed said they saw no reason to upgrade from Windows XP, according to two reports released Monday by Forrester Research (FORR)

The report on Windows 7 users could be good news for Microsoft as it tries to improve customer satisfaction after problems with Windows 7’s predecessor, Vista. But Forrester points out that Microsoft still has “hurdles to leap” in getting people to upgrade.

Windows launched in October of last year and showed strong early sales. The survey used in both Forrester reports was conducted in December and gives a further indication that consumers see Windows 7 as an improvement. More than 80 percent of early adopters rated their satisfaction with the operating system as a 4 or 5 on five-point scale, compared with less than 75 percent for Windows systems overall.

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