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		<title>Live From New York: Yahoo Introduces "You"</title>
		<link>http://allthingsd.com/20090922/live-from-new-york-yahoo-introduces-you/</link>
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		<pubDate>Tue, 22 Sep 2009 15:19:42 +0000</pubDate>
		<dc:creator>Peter Kafka</dc:creator>
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		<guid isPermaLink="false">http://mediamemo.allthingsd.com/?p=11177</guid>
		<description><![CDATA[CEO Carol Bartz explains what Yahoo is getting for its $100 million ad campaign, its first global marketing effort, which was launched today in New York during Advertising Week.

Here's the rundown of Bartz's press conference on the branding blowout.]]></description>
			<content:encoded><![CDATA[<p><a href="http://mediamemo.allthingsd.com/files/2009/09/newyahoo.jpg"><img class="alignright size-medium wp-image-11204" title="newyahoo" src="http://mediamemo.allthingsd.com/files/2009/09/newyahoo-250x281.jpg" alt="newyahoo" width="250" height="281" /></a></p>
<p>Unless I&#8217;m told otherwise, I&#8217;m only going to do this once. But for the record, Yahoo is going with the following spelling for its new slogan: &#8220;It Starts With Y!ou.&#8221; I don&#8217;t think that&#8217;s going to fly with consumers or copy editors, but we&#8217;ll see.</p>
<p>Also undetermined: Whether there will be any news unveiled at Yahoo&#8217;s press conference to roll out said slogan. But I&#8217;ll be here for you just in case. And in the meantime, you can find glimpses of the coming campaign at the bottom of this post.</p>
<p>The event begins: Boilerplate intro remarks from Yahoo (YHOO) CEO Carol Bartz, followed by CMO Elisa Steele. Steele shows off a Venn diagram that shows the intersection of &#8220;my world&#8221; and &#8220;the world.&#8221; Yahoo, apparently, is that intersection. &#8220;That&#8217;s where the yodel is.&#8221;</p>
<p>Steele reminds us that this is Yahoo&#8217;s first global marketing campaign. That&#8217;s old hat for Microsoft (MSFT) and something Google (GOOG) has never done. Ad campaigns will roll out in 10 countries, branding campaign will be in all territories.</p>
<p>Steele runs through some imagery that will be used in campaign. Yahoo users, apparently, comprise many races and creeds. But all of them are buff and/or skinny. Unless they&#8217;re pregnant. A video ad, meanwhile features an upgraded yodel.</p>
<p>OK. Time for Q&amp;A:</p>
<p>Onstage: Bartz; Steele; EVP Hilary Schneider; Tapan Bhat, SVP Integrated Consumer Experiences; Penny Baldwin, SVP Global Integrated Marketing and Brand Management.</p>
<p><strong>What&#8217;s the budget for the campaign?</strong></p>
<p>Steele: &#8220;Over $100 million.&#8221;</p>
<p><strong>Status of ad market? Also, what <em>won&#8217;t</em> you sell?</strong></p>
<p>Schneider: Starting to see a stabilization. &#8220;Wouldn&#8217;t go so far as to say as we&#8217;re seeing a full recovery.&#8221;</p>
<p>Bartz: We&#8217;re still &#8220;bumping along the bottom.&#8221; Regarding sales, she dodges/reframes the question, talking about &#8220;focus&#8221; instead. &#8220;We&#8217;re just revisiting everything.&#8221; Is there anything you won&#8217;t sell? &#8220;Of course.&#8221; But no specifics. Will improve photo, video, &#8220;much, much better email.&#8221;</p>
<p><strong>Please talk about the launch of Google Ad Exchange and its threat to you.</strong></p>
<p>Schneider: &#8220;The reality is that the display marketplace is fragmented.&#8221; Our exchange (Right Media) is biggest, but it&#8217;s intuitive that there will be other exchanges. &#8220;We welcome Google.&#8221;</p>
<p><strong>Why do a relaunch at all? Are consumers actually unhappy, or is it just advertisers and press and investors carping?</strong></p>
<p>Bartz: &#8220;Advertisers follow consumers&#8221; and we need to &#8220;build circulation.&#8221; By doing this approach, &#8220;we get really good micro-insights for our advertisers.&#8221; She doesn&#8217;t explain how this will happen, though.</p>
<p>Steele: &#8220;Consumers want more from online advertising.&#8221; They&#8217;re asking for it.</p>
<p><strong>What about video plans?</strong></p>
<p>Bartz: &#8220;Video snacks&#8221; are crucial to consumers and advertisers. &#8220;A big emphasis&#8221; inside Yahoo. A &#8220;big cornerstone of our strategy.&#8221;</p>
<p><strong>How long will campaign run? How will you measure success?</strong></p>
<p>Steele: It&#8217;s funded for 15 months, and I expect it will run longer than that. Vague answers about management.</p>
<p>Some chat about search, which formally debuts today.</p>
<p><strong>Will there be product-specific ads?</strong></p>
<p>Steele: Launch of the campaign in each market will start with brand, and over time you&#8217;ll see more product ads, as &#8220;people get familiar with Yahoo again.&#8221;</p>
<p><strong>One more time: Is <a href="http://kara.allthingsd.com/20090921/yahoos-adds-zimbra-to-the-garage-sale-as-it-tries-to-shed-what-isnt-you/">Zimbra being shopped</a>?</strong></p>
<p>Bartz: No comment. But &#8220;what I will tell you is that Zimbra technology is very, very important to our mail system, and that&#8217;s one of the prime reasons that Yahoo bought Zimbra when it did&#8230;[but] the technology is already integrated into our system.&#8221;</p>
<p><strong>How is this campaign different than other campaigns? You&#8217;ve had a lot of campaigns in the last 15 years.</strong></p>
<p>Steele: I haven&#8217;t been here in past, but I&#8217;ve reviewed every campaign that has been done and this is radically different because it&#8217;s more than a campaign. Carol and Carol&#8217;s staff are all behind the concept of &#8220;you.&#8221; Everyone&#8217;s on board. &#8220;If this was just a marketing campaign or a slogan, then we&#8217;ve really failed.&#8221;</p>
<p>Bartz: This should remind you of the past, actually. That&#8217;s not a bad thing. On search: Search has evolved from the &#8220;10 blue links&#8221; days. She views background of search much like an Intel (INTC) chip, which everyone uses. But Dell&#8217;s (DELL) experience with that chip is different than HP&#8217;s (HPQ) experience, etc. Yahoo is stable at 19 percent of search business because users are on Yahoo and they like Yahoo search. &#8220;Yahoo search is great. It&#8217;s not Bing, it&#8217;s Yahoo search&#8230;.What&#8217;s most important is that we drive upstream and provide a great experience, even though the plumbing is down here.&#8221;</p>
<p><strong>Do users really like to customize their search (premise behind overhauled homepage)?</strong></p>
<p>Bhat: Core group of 15 percent of users really into customization. Most other people say they want that but aren&#8217;t willing to do the work. So we&#8217;re doing incremental customization on the homepage. &#8220;This will be something that keeps growing over time.&#8221;</p>
<p><strong>Will you be integrating text-messaging and other short messaging services into the homepage?</strong> </p>
<p>Bhat: Yes.</p>
<p><strong>How is the antitrust scrutiny going (with regard to Microsoft search deal)? </strong></p>
<p>Bartz: Just as we predicted. We stand by our original prediction that the deal will close early 2010.</p>
<p><strong>Are we too obsessed about what&#8217;s new here?</strong></p>
<p>Bartz: Yes. &#8220;People just decided to put a cloud over Yahoo&#8217;s head&#8221;&#8230;and decided that if we&#8217;re going to remove the cloud we had to show off something shiny and new. &#8220;If you get out of New York and Silicon Valley, everybody loves Yahoo.&#8221; I travel a lot and everyone loves it. &#8220;I just want to transport you guys out of this cynicism you&#8217;re in&#8230;.Why are you so cynical? Why not be cynical about <em>fricking</em> Google? See&#8230;you got me&#8230;you got me pissed off.&#8221;</p>
<p><em>[Note. Some debate about whether Bartz used "fricking" instead of an actual curse. We'll go to tape later. Update: Apologies (and thanks to Business Insider's Nicholas Carlson, who shared his video with me). Bartz appears to have said "fricking" or "frigging" Google.]</em></p>
<p><em>[Sorry about interregnum there. Cursing got me wound up. Back to real-time.]</em></p>
<p><strong>Where do you want to be in two years?</strong></p>
<p>Bartz: Yahoo is the only site where you when you wake up in the morning and you want to know what&#8217;s going on everywhere about everything, you can find it one place. The company is unified around that spirit, &#8220;not about technology for technology&#8217;s sake, but about what that delivers.&#8221;</p>
<p><strong>Why doesn&#8217;t Wall Street buy the Yahoo turnaround story even though Google has fared okay during this recession? </strong></p>
<p>Bartz: &#8220;Yahoo and Google are different companies. They are in different businesses&#8230;investors are somewhat like you guys, where they&#8217;re saying &#8216;let&#8217;s wait and see.&#8217;&#8221; About this direct comparison with Google: &#8220;We aren&#8217;t a comparable company. They aren&#8217;t us and we aren&#8217;t them.&#8221;</p>
<p><strong>So whom would you like to be compared to?</strong></p>
<p>Bartz: &#8220;Yahoo.&#8221; But the closest analog is AOL, actually. Google is a white page with a search box. We&#8217;re very personal. When you go to our page in India, it feels like India. Relevance is important. Personalization is important. That&#8217;s not Facebook&#8217;s strategy. That&#8217;s not Twitter. &#8220;Not to say we&#8217;re not part of the greater tech sector, and you&#8217;ve got to find some compares.&#8221; But Yahoo is unique. We&#8217;re doing okay with the world side; we have to work on the easy personalization that is the core of our product focus.</p>
<p><strong>Please address the stock sale, Carol.</strong></p>
<p>Bartz: &#8220;I didn&#8217;t sell anything.&#8221; I got restricted stock throughout the year; when it vests, it gets recorded as a sale. &#8220;I haven&#8217;t sold one penny of Yahoo stock. Thanks for asking, because it pissed me off when they said I sold. I wouldn&#8217;t do that.&#8221;</p>
<p>Q&amp;A ends. More in a bit.</p>
<p><a href="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-1.png" rel="lightbox[11177]" title="The Internet is under new management: yours"><img src="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-1-250x77.png" alt="yahoo-ad-campaign-1" title="yahoo-ad-campaign-1" width="250" height="77" class="aligncenter size-medium wp-image-11269" /></a></p>
<p><a href="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-2.png" rel="lightbox[11177]" title="Now the Internet has a personality: yours"><img src="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-2-250x217.png" alt="yahoo-ad-campaign-2" title="yahoo-ad-campaign-2" width="250" height="217" class="aligncenter size-medium wp-image-11270" /></a></p>
<p><a href="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-3.png" rel="lightbox[11177]" title="There's a new master of the digital universe: you"><img src="http://mediamemo.allthingsd.com/files/2009/09/yahoo-ad-campaign-3-234x300.png" alt="yahoo-ad-campaign-3" title="yahoo-ad-campaign-3" width="234" height="300" class="aligncenter size-medium wp-image-11271" /></a></p>
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