AllThingsD » account

After Months of Hacks, Twitter Launches Heightened Security Features

Mike Isaac — Wed, 22 May 2013 19:35:19 +0000

Base image: Shutterstock / rvlsoft

After continued high-profile security breaches over the past year, Twitter on Wednesday announced it will bring increased security features to users, a way to further verify a user’s identity when logging in to his or her profile.

“Every day, a growing number of people log in to Twitter. Usually these login attempts come from the genuine account owners, but we occasionally hear from people whose accounts have been compromised by email phishing schemes or a breach of password data elsewhere on the web,” product security team member Jim O’Leary wrote in a blog post.

“Today we’re introducing a new security feature to better protect your Twitter account: login verification,” he said.

The new feature comes in the wake of a string of widely publicized hacks of visible Twitter accounts, including those owned by news outlets like the Financial Times, the Guardian and others. Most recently, when the Associated Press account was hacked, a single alarmist tweet was enough to send U.S. stock markets into a tailspin, plunging the Dow by upward of 150 points in a matter of minutes.

For months, many have called for Twitter to introduce such new security features to remedy the ongoing hacks.

The process is much like other two-factor authentication services across the Web. When a user tries to log in to his or her profile, they’re asked to provide a cellphone number. Twitter sends an SMS message to that phone, and you’ll be asked to enter the code into your browser to continue the login. The new feature is optional, and must be turned on inside the settings menu.

Basically, it’s a way of locally identifying that you are, indeed, who you say you are. If someone is trying to hack into your Twitter account from another location, odds are they don’t have your cellphone as well to snag the verifiable code. It’s a service that other major Internet companies — like Facebook and Google — have provided for quite a while.

While added security measures help, they also potentially complicate the gears for folks who share Twitter accounts — namely, those run by brands and agencies, whose social media presences are managed by multiple people in different places.

This is likely why Twitter said in a recent email to publishers that only one computer should be designated for tweeting; it’s less secure to spread the account access across multiple systems.

Still, brands and publishers can choose not to turn on the feature — they’ll just have to practice other safe account measures like good password hygiene and limiting the number of people able to use the account.

Frankly, even if Twitter’s new feature is optional and far from a cure-all, it’s about time it showed up.

Base image: Shutterstock / rvlsoft

LivingSocial Hack Update: Investigation Ongoing, While Emails Out to 50 Million Users

Kara Swisher — Sat, 27 Apr 2013 19:45:02 +0000

After a massive breach of its computer systems yesterday, LivingSocial has sent out emails to all of the 50 million customers impacted, a company spokesman said, and is now working with law enforcement in an investigation to help find the perpetrators.

The company declined to give more information about how the hackers might have entered the Washington, D.C., daily deals company’s system to get access to names, emails, birthdates and encrypted passwords. But it did note that it was taking extra measures to restrict access to all of its systems and consumer data and has been doing heavy monitoring of consumer accounts.

LivingSocial also underscored that credit card information of its users has not been hacked. “We store credit card data through a financial processing network, so the full number literally does not exist anywhere in our system,” the spokesman said.

Still, the hack is a huge blow for LivingSocial, which is owned in part by Amazon, impacting 50 million customers, who will now be required to reset their passwords. All of LivingSocial’s countries across the world appear to have been affected, except in Thailand, Korea, Indonesia and the Philippines, as LivingSocial units Ticketmonster and Ensogo there were on separate systems.

This is the latest big data breach in the consumer Internet space, which has seen troublesome incursions into some high-profile companies recently, including Zappos, LinkedIn and Evernote.

The attack comes at a tough time for the company, since it has been trying to turn itself around after a downturn across the daily deals landspace. LivingSocial got a large cash infusion recently from investors to help stanch its losses. Amazon owns 29 percent of the company.

Yahoo's Chief Information Security Officer Departs -- With More Top Execs Under CEO Scrutiny

Kara Swisher — Tue, 15 Jan 2013 06:58:26 +0000

Yahoo’s Chief Information Security Officer Justin Somaini (pictured here) has left the company, according to sources.

It’s not clear why the top security risk exec has departed the Silicon Valley Internet giant. But, said sources, it could be partially related to the recent hacking issues around the newly refreshed Yahoo Mail, including its vulnerabilities to cross-site scripting, or XSS, attacks. This has been blamed for a surge in spam emanating from compromised email accounts, a problem that some security experts outside the company said Yahoo has been slow to fix.

Along with a number of execs, including Connections SVP Shashi Seth, addressing such issues were within Somaini’s purview. It’s not clear if Seth — who has also been the subject of persistent departures rumors internally over the last few months — will also be getting some of the blame for the embarrassing security problem in a key Yahoo product.

But sources noted that Somaini’s leaving is also part of a wider look at a range of higher-level execs at Yahoo — top staff status is based on Levels, such as L3, L4, L5 — that is now taking place across the company by CEO Marissa Mayer.

Sources noted that Mayer is moving to replace a number of them as she seeks to remake the top ranks of the company, even as some are contemplating departure in the March time frame when their various and sundry stock options and other payouts are realized.

That said, sources said Somaini has been looking to leave too, unhappy with the new regime, as are some others at his level.

His quest for a new job should not be too hard, since Somaini has a strong resume, coming to Yahoo in April of 2011 from Symantec, where he was also CISO. Before that, he worked as a director of information security at VeriSign. He has a very lively cybersecurity blog, too, which you can look at here.

I reached out to Yahoo for comment, but have not heard back as yet.

Former Yahoo Exec Blake Irving Named CEO of Domain Giant Go Daddy

Kara Swisher — Tue, 11 Dec 2012 15:05:01 +0000

Go Daddy, the world’s biggest Web hosting and domain registration company, has hired former Yahoo Chief Product Officer and Microsoft exec Blake Irving to be its new CEO.

The privately-held Scottsdale, Ariz.-based company said Irving would start his new job on January 7 and will also join its board of directors. He is replacing Kohlberg Kravis Roberts’ Scott Wagner, who served as interim CEO since the summer, after Warren Adelman stepped down after only eight months on the job.

Private equity firm KKR is a major investor in Go Daddy, along with Silver Lake. The pair, as well as Technology Crossover Ventures, purchased a major stake in the company for $2.3 billion in a leveraged buyout in 2011. Go Daddy Executive Chairman and founder Bob Parsons — well known for being outspoken — also still holds a large percentage.

Go Daddy — which had sales of $1.3 billion in 2012 from fees from a wide variety of services offered to 11 million small business customers — is the largest registrar of Web sites, managing 54 million domains and hosting more than 5 million accounts. But it has been expanding the suite of services it offers.

“Go Daddy is an on-ramp for small business and I view it as a platform at tremendous scale for them,” said Irving in an interview yesterday, who noted he had 45 domains at Go Daddy himself. “There is a real vision here at further combining all these capabilities and opportunities here in the U.S. and internationally.”

For example, Go Daddy said that it recently bought Outright.com, a cloud-based financial management app, and also launched a mobile Web site-building tool.

Irving, as well as Wagner, underscored the global opportunities he intended to focus on. “If we move quickly, we can manage these opportunities into a bigger juggernaut,” he said, noting companies like Google, Intuit and others were also seeking to expand.

Currently, said Wagner, about one-third of customers added are internationally based and the business is about 25 percent of revenue, although most of the 3,400 Go Daddy employees are based in Arizona.

Go Daddy is not without its controversies — it has gotten dinged in recent years for its racy advertisements featuring scantily-clad women and also its support of the Stop Online Piracy Act (SOPA), which it later pulled.

Irving was a longtime Microsoft exec, including heading its Windows Live platform. Most recently he served as Chief Product Officer at Yahoo, before resigning earlier this year under the regime of now-ousted CEO Scott Thompson. He is a graduate of San Diego State and got his MBA degree from Pepperdine University.

Exclusive: Synacor to Offer TV Everywhere Authentication Via Social IDs

Kara Swisher — Thu, 06 Sep 2012 12:02:57 +0000

Synacor, the behind-the-scenes tech company that provides authentication services to television companies, will be launching a new identification platform for pay-TV services that will allow users to use social IDs rather than passwords across multiple devices.

While it is common for consumers to do so for a range of Web services, Synacor Cloud ID will be the first to allow customers to use social logins from Facebook, Twitter and Google+ for cable TV authorization.

The Buffalo-based Synacor is a leader in white-label authentication services for many “TV Everywhere” events, including 2012 March Madness, the 2010 Vancouver Winter Olympics and, most recently, the 2012 London Summer Olympics.

To do so, the company has worked with many pay-TV providers, as well as channels, including Dish Network, Charter, HBO Go, CNN and the Cartoon Network.

It has not announced any done deals as yet, said a spokesman, but the goal is obviously to work with the big ones, such as Comcast, Dish and Time Warner Cable.

Such a move is an important one, as Peter Kafka wrote recently:

“That’s one of the fundamental precepts of the ‘TV Everywhere’ plan that the cable guys are using to hold off disruption, and in practice it’s a hassle. It requires digging up your cable bill so you can find your account number, and starting up yet another online account and password. Not rocket science, but certainly not one-click easy.”

Here’s the full press Synacor release:

Pay-TV Industry First: “Social Login with TVE Authorization” — Consumers Login Using Their Favorite Social Account and Simultaneously Authorize with Their Pay-TV Billing Account

BUFFALO, NY (PRWEB — September 6, 2012) — Synacor, Inc. (NASDAQ: SYNC), leading provider of next-gen startpages, TV Everywhere solutions and cloud-based services, today announced an expanded Cloud Identity Management platform, broadening its cloud-based services suite for consumer electronics companies, wireless carriers, programmers and app developers in addition to Pay-TV providers. Synacor’s Cloud ID works whenever and wherever consumers must be authenticated, authorized and/or registered, and on any device.

Synacor’s Cloud ID offering features an industry first: Social Login with Pay-TV Authorization. To authenticate for access to online Pay-TV content, consumers can now login with their favorite social account like Facebook, Twitter or Google, while simultaneously authorizing with their pay-TV provider or billing account. Synacor Cloud ID brings the convenience of social login to TV Everywhere consumers with the trust of entitlement verification for TV authorization.

“Synacor’s experience and scale providing web authentication and identity integrations is a strategic advantage over other cloud identity providers,” said Michael Bishara, Synacor GM for TV Everywhere. “Synacor successfully provided authentication for NBC Universal’s TV Everywhere 2012 Summer Olympics on behalf of nearly 40 pay-TV customers, spanning all 50 states, reaching 25 million subscribers — the largest TVE Olympics footprint. Synacor is now leveraging our experience to provide cloud identity services for additional customer verticals that require registration, authentication and authorization capabilities.”

Synacor’s Cloud ID Management Platform already provides authentication services for TV Everywhere, Messaging and Value Added Services, but has been expanded to provide a full suite of Identity Management Services. These expanded capabilities will enable consumer electronics companies, app developers and programmers to provide a Secure and Trusted Identity Management solution to their end-consumers.

“Synacor provides end-consumers a seamless authentication, authorization and registration experience while providing our customers all their administrative needs such as Account Management, Auditing and Reporting,” said Synacor co-founder and EVP George Chamoun. “As identity management moves from the enterprise to a distributed model, companies such as pay-TV, consumer electronics and app developers need a trusted and tested partner to serve as their conduit for ID services. With more than a decade behind us, innumerable integrations and millions of authentications across hundreds of devices, Synacor is that Cloud ID partner.”

Synacor Cloud ID spans the entire ecosystem, offering an end-to-end or distributed component solution, and existing in Synacor’s cloud or the customer’s. Synacor’s key advantages include the following:

Scale — Delivering millions of authentications, including authentication for Synacor’s pay-TV customers’ 25 million subscriber footprint for the 2012 Summer Olympics and on an ongoing basis for TV Everywhere, Synacor is the scale player in Cloud ID management.

Gateway — Synacor is the bridge connecting hundreds of identity systems for authentication, authorization and user profile information while leveraging industry-standard technologies such as SAML, OAuth, OpenID, and Social IDs, creating a multipronged gateway that both identifies as well as entitles based on a consumer’s rights profile, and integrated with the preferred ID technologies of Synacor’s customers.

Social Login — An industry first. Synacor’s Social Login feature creates a trusted connection among content providers and pay-TV providers, allowing consumers to bind their pay-TV credentials to their favorite and frequented social media accounts like Facebook, Twitter and Google, allowing for a seamless sign-on process, and using the credentials most consumers remember.

Multi-Platform and Multi-Language — Synacor Cloud ID is accessible on desktop, mobile, tablet and across a range of connected devices, as well as being fully localized for user interfaces in multiple languages.

Trusted Framework — With a decade of success, Synacor is a tested and trusted connection in the distributed, cloud-based model of Identity Management and Services. Synacor’s fraud prevention technology monitors for suspicious account activity across multiple devices, streams and providers. Synacor delivers its solution from three data centers in the United States and in Europe. Synacor customers are in full control over their data, yet can leverage Synacor’s experience.

Synacor has provided authentication services for key TV Everywhere events including 2012 March Madness, 2010 Vancouver Winter Olympics and most recently the 2012 London Summer Olympics. Synacor has completed integrations with numerous pay-TV providers, as well as many pay-TV channels. Pay-TV providers include DISH Network, Charter, CenturyLink, Mediacom, Suddenlink and WOW! among others. Integrations include HBO GO, Max GO, CNN, TBS, TNT, tru TV, Cartoon Network, Adult Swim, Epix, Comcast Entertainment Group (E!, Style, G4), Fox, Speed2, BigTen and a number of other TV channels.

For more information on Synacor’s cloud-based services including Cloud ID, TV Everywhere and Cloud Messaging Services, please visit synacor.com or email sales@synacor.com. Synacor reaches over 23 million households, tallying a monthly average of 20 million unique visitors and 3.7 billion ad impressions.

After #Eastwooding Exits, Dems Take Their Seat at the Social Table

Kara Swisher — Mon, 03 Sep 2012 23:13:05 +0000

Last week’s Republican Convention provided perhaps the most entertaining — albeit, not on purpose — political social meme on the Web, with Hollywood actor Clint Eastwood’s odd performance with an empty chair.

That quickly set off an instant flood of pictures posted on Twitter of people chastising their chairs — dubbed, of course, #Eastwooding.

And also the very funny Twitter account @invisibleobama, who had a nice Labor Day tip for us all:

On this Labor Day, take a moment to remember that today is the last day it’s appropriate to wear invisible seersucker anything.

— Invisible Obama (@InvisibleObama) September 3, 2012

Even President Barack Obama’s tweet-staff got into it by posting the photo below, with the caption: “This seat’s taken.”

This seat’s taken. OFA.BO/c2gbfi, twitter.com/BarackObama/st…

— Barack Obama (@BarackObama) August 31, 2012

Now that we are done making fun of inanimate objects, it will be interesting to see what pops up online this coming week at the Democratic Convention, which officially starts tomorrow in Charlotte, N.C.

Obviously, there are Twitter, Facebook, YouTube and Flickr links from the main convention homepage, but there is also a share page in which users are being asked to fill-in-the-tweet: “I nominate Barack Obama Because …”

No surprise, the tweets are uniformly upbeat — and likely vetted — which is what you get with socially engineered social media.

Which is why what happens without the manipulations of the message-makers and political pros — that unexpected moment of reality just made for the medium — will be much more interesting to see as the week goes on.

Exclusive: Google Commerce Exec Tilenius Departs for Kleiner

Kara Swisher — Fri, 22 Jun 2012 16:02:45 +0000

Stephanie Tilenius, the eBay exec who Google hired away to jumpstart its commerce and mobile payments efforts, is departing the company to become an executive-in-residence at Kleiner Perkins Caufield & Byers.

“The pace of innovation is so unprecedented, especially in social and mobile,” she said in an interview this morning. “I wanted the ability to help scale a few start-ups, instead of building products in a large company.”

Tilenius has much experience in both arenas, having co-founded and led PlanetRx.com in Web 1.0, as well as working at software start-up Firefly, AOL and Intel before that. She holds a BA and MA from Brandeis University and an MBA from Harvard.

Tilenius joined eBay in 2001 and worked across a wide variety of its businesses, including running the merchant service group of its powerful PayPal payments unit and also on its key Marketplace offering.

Tilenius took an even more prominent operating role when she joined Google and ended up shepherding Google Wallet, one of the search giant’s most significant efforts in commerce. Tilenius’s first job at Google was leading its commerce efforts and in product search, but she founded Google Wallet as a kind of skunkworks within the company.

It is now part of an integrated offering, in which users have a one-payment account to cover purchases across Android Market, YouTube, Google+ Games and other of the company’s properties.

“We have built one wallet in the cloud,” she said.

Tilenius was one of the main executives to unveil Google Wallet at an event in New York last year. She also demonstrated the product at our D: All Things Digital conference in 2011.

Tilenius had also been the key player in Google’s unsuccessful attempt to buy Groupon. After that, Google then launched Google Offers to compete with the daily deals site.

The various payments initiatives by Google also attracted controversy, when PayPal filed suit against Tilenius – as well as Osama Bedier, Google’s VP of payments and former PayPal executive. The payments unit of eBay claimed they and Google misappropriated trade secrets and violated contracts involving recruiting agreements.

In January, Tilenius shifted roles to oversee Google’s commerce efforts internationally.

Perhaps by coincidence, since the firm has been talking about bringing her in for months, Tilenius is the second major hire of a woman at the well-known Silicon Valley venture capital firm, in the wake of a gender discrimination lawsuit filed by a woman partner, Ellen Pao. A month ago, Kleiner hired former Square product exec Megan Quinn as a partner to focus on consumer Internet investments.

Kleiner recently filed an answer to Pao’s legal action, maintaining it was her own performance that kept her from advancing at the firm.

Tilenius declined to comment on the case.

At Kleiner, Tilenius will be working closely with a number of partners, although she will be focusing on late-stage companies in its $1 billion Digital Growth Fund. She also might be incubating some ideas of her own, she said.

Kleiner partner Ted Schlein said Tilenius would be a “tremendous resource” for the firm.

“When talent becomes available to focus on different opportunties in portfolio, we jump at that,” he said. “Stephanie has the experience in some of the largest scaling of businesses in the Valley, as well as an entrepreneurial background, so it is ideal for us.”

Tilenius said the move was “less about Google than working on the next generation of companies.”

She said she had some ideas in mobile commerce, especially given her experience at Google and eBay, as well as in the healthcare area.

“I think it is really early days in mobile and retail is going to be transformed,” said Tilenius. “There are a lot of players, but it is a marathon.”

Indeed.

Here’s a video of Tilenius in action, showing off Google Wallet at D9:

[ See post to watch video ]

Mission Impossibly Funny: Siri Will Self-Destruct in Five Seconds (Video)

Kara Swisher — Sun, 29 Apr 2012 07:38:50 +0000

Here is a very clever video which imagines a new feature on iPhone 5 — the Siri voice command cracks the device if you key in the wrong password three times in a row, after doing a quick data transfer to your iTunes account.

Somehow, I don’t think this going to be in the next version of the Apple smartphone, but it’s certainly innovative, in a twisted way.

Enjoy:

NYTimes.com Homepage Down (And Back Up)

Drake Martinet — Wed, 17 Aug 2011 05:45:47 +0000

The main page of the New York Times, and other section fronts on the newspaper’s site, were down for about 40 minutes tonight. There has been no explanation from the media company, although its official Twitter account tweeted both acknowledgement of the downtime and an alert of the return to full service.

A Social Update From AllThingsD's Social Media Editor

Drake Martinet — Mon, 15 Aug 2011 15:00:52 +0000

A few months back, after our staff more than doubled in size, AllThingsD launched our redesigned Web site. Today, we’re taking another step forward by launching an updated social media strategy.

You can explore the new features we’ve added by clicking the button below:

See the new features

But, before you go, I’d like to call out a few specifics that we’re particularly excited about.

The core of our expanded social media presence is the 15 new topic and category-based Twitter accounts. These new accounts — specifically about Apple, venture capital, personnel changes or mobile, to name a few — allow readers to more closely follow topics and companies they care most about.

We’ve chosen to keep the main @AllThingsD account live and real-time, meaning it will still deliver all of our stories within seconds of publishing.

But readers aren’t always awake when the news they care about breaks, so the new topic- and category-specific accounts are optimized through our partnership with SocialFlow, a real-time service for social media delivery.

SocialFlow listens for when the followers of a Twitter account are active, and chooses to tweet the posts that are best. Some articles may be held back for a short time, especially those published in off-hours, although we’ve chosen settings that will keep anything from getting stale and also maximize the relevance of our tweets.

The system is designed so that readers following our main @AllThingsD account can also follow others without being overburdened by additional tweets.

Following multiple accounts just means you’re more likely to see news that is important to you.

Aside from Twitter, which we know to be popular with our readers, we have also expanded our use of Facebook.

At the main AllThingsD page, we curate and offer commentary on some of our more topical and consumer-focused stories. Clicking “Like” on any of our pages will put our updates into your news feed along with your other friends.

Finally, I’m inviting you to interact with me on the various social streams. While tweeting at me via my personal Twitter account will get my attention most quickly, I’m also available to you via Google+, Facebook and also by sending an email.

Most of all, I encourage you to click the button below. It will take you to our new subscribe page, where you can follow any of the new accounts and customize how you get your news from AllThingsD.

Again, here’s the button to get you started:

See the new features

The Future of Social Media at AllThingsD

Kara Swisher and Walt Mossberg — Mon, 15 Aug 2011 15:00:07 +0000

AllThingsD has undergone a lot of changes in the past year that Walt and I are truly proud of, and today we are posting together about changes to social media on the site.

Social media, especially Twitter, has been a major part of the AllThingsD operation since our earliest days. We have always encouraged our writers to be active on the medium — something we continue to do.

That’s why we are launching 15 new Twitter accounts that break out our coverage into categories, as on our site, and also around specialized topics we know our audience follows closely.

Now, in addition to following the main @AllThingsD Twitter account for up-to-the-second updates, our readers can follow accounts that feature only our stories about Apple, venture capital, personnel changes or mobile, to name a few. We hope readers will customize their experience so that AllThingsD can be as useful a resource as possible.

In addition to the Twitter accounts, we also have newly refreshed Facebook pages, and we’ve enabled LinkedIn sharing of our articles as part of becoming one of its recommended news sources.

You can have a look at all the new social features at our brand-new social subscribe page.

We’re adding all of these features while maintaining respect for the personal privacy and data of our readers. Therefore, all social media implementations on AllThingsD require the reader to take an explicit action to share.

You might think this level of disclosure is overboard, but we think it’s the right thing to do.

We’ve also brought on Drake Martinet to be our social media editor (Update, August 2012: Duties that are now handled by Eric Johnson).

If you want more specifics about what we are up to, I encourage you to read Drake’s post on the social media changes. He covers some of the tools and services we are using, as well as explaining a little more about the thinking that went into our new social strategy.

If you have any questions, we encourage you to tweet Eric (he’s @HeyHeyESJ on Twitter) or reach him at his email here.

Please also see our new features here by clicking this button:

See the new features

Thanks,

Kara and Walt

Don't Rain on Microsoft's Ad Parade (Except It's Raining in Seattle, Natch!)

Kara Swisher — Wed, 30 Mar 2011 20:10:47 +0000

BoomTown scrambled the All Things Digital jet (aka, United Airlines, Seat 7A) late last night to get up to Microsoft’s big event for its online advertising clients today.

Called “Imagine 2011: Marketing Leadership Summit” and held at its Redmond, Wa. HQ, the two-day gathering is designed to wow peeps by trotting out a spate of strategery concepts those who buy advertising on Microsoft’s various digital offerings from its Bing search service to MSN to Xbox to Windows Phone 7.

Some program topics: “Elsewhere USA,” “Teens Hanging Out, Messing Around, and Geeking Out” and “Audience Buying Goes Real-Time: True or False?”

Presumably the goal of all this heavy-duty thinkery is to get these marketers to buy more ads from Microsoft by warning them about being left behind on the platform as the train chugs inevitably off to the digital future.

And just in case that doesn’t work, there will be a free concert tonight featuring the hipster band Train for the Imagine 2011 attendees at Microsoft Co-founder Paul Allen’s Experience Music Project venue to open those ad wallets.

Hey, Geek Mister: Stop sending all those digital marketing bucks to Google and Facebook and give them to us!

Before a panoply of various social, design and anthropology experts pontificated, Microsoft CEO Steve Ballmer kicked off the day with his patented loud and lovable Ed McMahon act, complete with the booming catchphrases.

Hey-Yo!

“You have to move forward or die!” (About the Web.)

“If you wanna get big, you have to think big!” (About the Windows 7 Phone smartphone deal with Nokia.)

I love the U.S. government, I don’t want to give it a hard time.” (About its crappy Web site, not the antitrust conviction thing.)

Ballmer outlined some key trends, which are not new to anyone paying attention over the last five years: Location; social; pervasive displays; ubiquitous connectivity; computers everywhere; cloud; data; and natural user interaction

He also joked about how there were 10 fake Steve Ballmers on Facebook, all using Steve Ballmer photos. Imagine that!

You’d think Microsoft’s badillion-dollar investment in the social networking site would get you a verified account!

Status: Monkey boy mad!

Actually, pissed off is more related to the fact that the person who conceived and organized the Imagine 2011 event was former global ad sales head Carolyn Everson.

But, she left the company in mid-February after only six months, for essentially the same job at Microsoft partner Facebook.

Since then Microsoft and Facebook have been wrangling over the talent raid, including Microsoft even considering legal action to block the move.

Nonetheless, the show must go on and it did in a pretty classy way.

But not without another road bump in today’s action–the news that Microsoft’s own marketing head, longtime company veteran Mich Mathews, was leaving the software giant later this year.

The departure had the halls buzzing about what happened and who will be taking over the big job with a $1 billion marketing budget.

Maybe some external CMO sitting right there in the audience or perhaps some internal Microsoft candidate such as Yusuf Mehdi or Capossela?

I suppose it’s time for some strategery stat!

Until it is all figured out, here is the music video for Train’s hit song, “Hey, Soul Sister”:

Deleting a Facebook Account

Walter S. Mossberg — Thu, 24 Mar 2011 01:19:03 +0000

How can I permanently delete my Facebook account?

Facebook doesn’t make it easy. The company tries to hang on to defecting users by promoting a halfway measure called “deactivating” an account, which merely hides you from the Facebook membership but keeps your information on the social network’s servers in case you wish to “reactivate” later. This process can be performed with a few clicks. Facebook says this is the default choice because “many users deactivate their accounts for temporary reasons” and then wish to restore them. But permanent, irreversible deletion of an account requires you to submit a request and wait for Facebook to act on it. The company deliberately delays acting on such requests “in case you change your mind,” according to the site. Details are at: http://on.fb.me/5NCCC0.

Our daughter will be entering a middle-school program next year which will allow her to do a lot of independent work with assignments completed in a word-processing program and turned in online. Can you recommend a durable, inexpensive, user-friendly first laptop or netbook?

I’d recommend either the 13″ MacBook or the 11″ MacBook Air, which are very durable, easy to master, speedy and highly unlikely to ever get infected with malicious software. Each costs $999. They come with the best built-in suite of software in the industry and a superb operating system, plus Apple’s support is highly rated. If they cost too much, there are similar-sized Windows alternatives for less, hovering around the $600-to-$700 range. Netbooks, of course, can be even cheaper, but there are fewer of them these days, and their reliability can be iffy.

You can find Mossberg’s Mailbox, and my other columns at the All Things Digital website, http://walt.allthingsd.com. Email mossberg@wsj.com.

Verizon Upholds Tradition of Bumpy iPhone Launch

John Paczkowski — Thu, 03 Feb 2011 16:30:03 +0000

“We’ve been working on this for a very long time. We expect unprecedented demand, bigger than anything we’ve ever seen before. We feel good about being able to handle it.”

– John Stratton, Verizon Wireless COO.

AT&T must be snickering into its cornflakes this morning (okay, perhaps it’s more of a hollow chuckle). Verizon began taking pre-orders for the forthcoming CDMA iPhone this morning and is suffering some of the same issues for which AT&T has been taken to task in the past (though AT&T’s problems were substantially more severe).

I received multiple reports from eager buyers whose purchase attempts were thwarted by infuriatingly slow page loads and/or error messages. Twitter is full of similar notes. This despite Verizon’s claim that the iPhone’s launch on its network would go flawlessly. “We are not going to have any flaws on the execution of the iPhone launch,” Fran Shammo, president and CEO of Verizon’s telecom and business unit, said ealier this year. “We’ve been preparing the network for the last year anticipating the launch of the iPhone.”

Well, perhaps a few flaws, as Verizon Wireless conceded this morning. Still, nowhere near as bad as the ones that troubled AT&T, which had to issue a formal apology.

“We have been processing orders all morning and most customers are not experiencing problems,” spokesperson Brenda Raney told me. “On balance this has been a smooth availability launch. In instances where customers get an error message, they tend to be specific to that individual versus a system wide issue. For example, if customers on a Family SharePlan log in and use a mobile number other than the one belonging to the primary account holder, they will get an error message. We are working to address that now.”

Of course, “on balance” doesn’t help if you are the one who has waited for years for the Verizon iPhone and find yourself unable to order one.

PREVIOUSLY:

AT&T Now Dropping iPhone Calls and iPhone 4 Pre-Orders

Apple: Sorry We Sold So Many iPhone 4s Yesterday

Time to Cut AT&T Some Slack, iPhone Users?

[Error Image Credit: Business Insider]

Netflix Gets Social: "Extensive" Facebook Integration Is Coming

Liz Gannes — Thu, 27 Jan 2011 08:00:57 +0000

Netflix revealed it is in the process of implementing “an extensive Facebook integration” on Wednesday, marking a significant change from its previous absence from the social Web.

Netflix’s dramatic growth in user base and market cap have had a lot to do with the company anticipating market changes and making audacious bets, but it has been relatively plodding and hesitant about getting social.

Netflix explained in the shareholder letter (PDF) accompanying its quarterly earnings report that its Facebook integration will accompany an effort to split household accounts into multiple personal accounts.

In part because of the company’s history as a DVD mailing service, a Netflix account is affiliated with a particular address. That’s also the way traditional television providers measure their market: In terms of households.

But online video, Netflix notes, “is more naturally individual, since it is watched on personal screens like phones, tablets, and laptops, as well as on shared large screen televisions.”

In addition to helping identify discrete people within a household, Facebook integration would presumably allow Netflix to help users do things like share their personal viewing history in their newsfeed and recommend videos to friends. Understanding social networks could improve Netflix’s famously honed recommendation algorithm. It might also be an opportunity for Netflix to create social viewing experiences.

Currently, Netflix lacks much in the way of social features; it had yanked a previous effort to offer social sharing last year after saying that relatively few subscribers used it.

However, the company has recently staffed up for a renewed social effort.

Mike Hart, previously Netflix’s director of engineering for APIs, is now director of engineering for social. Hart told Fast Company in November that Netflix sees social as an international user acquisition strategy and an opportunity to avoid disruption by a competitor that is more social.

Netflix also appears to view personal accounts as an opportunity to charge more money. The company said in the shareholder letter that later this year it will start offering new account options that include multiple simultaneous streams. (So, for instance, you could stream TV episodes in the bedroom on your iPad while your spouse watches a movie in the living room through the Roku.) The streaming-only plan Netflix recently launched costs $7.99 (which some industry watchers say is too cheap) and allows just one stream at a time.

Netflix noted in the letter that its new grand internal vision is to target the number of active mobile phones in an area, rather than the number of households (though that might be a bit ambitious in places where it’s common for people to have more than one phone!).

Please see the disclosure about Facebook in my ethics statement.

Most Top Banks Have an App for That

Tricia Duryee — Wed, 26 Jan 2011 17:50:49 +0000

The era of being afraid to bank on mobile phones seems over–at least from the banks’ point of view.

A report conducted by Corporate Insight found that all but one of the banks it tracks offer account holders at least one mobile solution, if not multiple options, including apps, mobile sites and text messaging.

The report named Chase as the most advanced, followed by Bank of America and Wells Fargo.

The adoption of smartphones by consumers, plus the threat of not keeping up with the competition, has led banks to roll out new features quickly, the report said.

The most common feature provided was the ability to locate nearby ATMs or branches, while more advanced features included being able to pay bills, receive balance information and transfer money in-house, the report found.

Chase was highlighted as the most advanced because of its “remote deposit capture” feature, which allows you to deposit a check by taking a picture of it.

That feature is frequently provided by a San Diego-based company, Mitek Systems, which said this month that at least 10 well-known financial institutions, including three of the top 10 retail banks, have deployed its picture-taking services.

PayPal and USAA are also customers, and in the first three days the USAA app was available, $1.5 million in deposits were made using the phone’s camera.

Other findings from the study:

40 percent of banks offer text messaging as a way to get account balance information.
83 percent offer mobile applications for bill paying.
U.S. Bank and Chase are the only two firms to offer rewards information through mobile banking.

A New Social Network Where Inquiring Minds Run Wild

Katherine Boehret — Tue, 18 Jan 2011 23:38:35 +0000

If brief communications like Twitter’s 140-character messages, Facebook status updates and text messaging leave you longing for more substantial discourse, you may be in luck. This week, I took a look at Quora, a question-and-answer site that encourages thoughtful—even long-winded—discussions.

[ See post to watch video ]

Quora (Quora.com) was launched about six months ago by two former Facebook employees who wanted to create a forum where in-depth questions could be posed and answered. Users vote answers up or down according to how good they are, the idea being that the best answers get pushed to the top of the queue by the community of users. Few of these questions can be answered with a simple yes or no. For example, one question asks, “What role did social media play with regards to the revolution in Tunisia?” (See here for the answer with the most votes: http://3.ly/8Gqf.)

One thing to be wary of: There’s nothing that qualifies the most popular answers as accurate, nor do people who write the most popular answers necessarily qualify as experts. This could lead to confusion or even danger, like medical questions that are answered incorrectly. Quora users are required to register their real email addresses, and some answers are more believable than others according to who answers, like the CEO of Netflix answering a question this past fall about how much the company spends on postage per year (answer: between $500 million and $600 million).

As soon I signed up for Quora by submitting an email and password, I walked through steps to “follow” certain topics that interest me—like technology, journalism, media and news—so whenever those topics are discussed, the related questions and answers appear on my Quora home page. I also linked my Twitter and Facebook accounts to my Quora account, which clued Quora in on some topics or people that might interest me according to the information in those accounts. Once these accounts are linked, it’s a lot easier to share Quora questions or answers with people on Twitter and Facebook.

People, like topics, can be followed. If someone I follow posts a question, answers a question or votes an answer up or down, this activity appears on my Quora home page.

Though Quora may sound simple, I found it uninviting, geeky and poorly explained. The site lacks instructions on how to use it; people just have to figure it out as they go. For example, a newcomer might not know that Quora answers can be voted up or down by seeing two tiny triangles that appear beside each answer. If I select the up triangle, this indicates I voted for that answer, and news of this vote is shared on the Quora home page of anyone who follows me. A number beside each answer indicates how many votes it has received so far. But unless you’ve used the site for a while, you wouldn’t know any of this.

After a few weeks of use, I found I preferred using Quora less for asking my own questions and more for reading other people’s questions and answers about topics I liked. I occasionally voted on answers to show whether I supported them or not. One user asked me a direct question, which I answered. I asked a question of the Quora community, but no one replied.

I found Quora’s questions and answers to be rather smart and entertaining. Its Silicon Valley roots are evident in its numerous technology-related questions and answers. I typed “tennis” into a box at the top of the screen and one of the first questions that surfaced was “Is tennis popular in Silicon Valley?” Instead of that question, I selected “What is the history of tennis’s strange scoring system?” and read the answer with the most votes, which seemed right to the best of my knowledge. Interestingly enough, this answer also included a link to a related article on Wikipedia.

But compared with the rest of the Web, where images, videos, animations and sound entertain website visitors, Quora’s text-filled pages can come off feeling a bit like textbook reading assignments. This is because all but a handful of questions are answered with just text. Video isn’t enabled on the site, though founder Charlie Cheever told me that this might be possible in the future.

Another problem with Quora is that most people who use the Internet are conditioned to rely on search engines like Google, Bing or Wikipedia for queries, typing the right key words to get the intended results. And people are often searching for quick answers that take just a couple seconds to read.

Plenty of other question-and-answer forums exist, like Yahoo Answers, which has been around since 2005, ChaCha.com and Ask.com. Facebook introduced Facebook Questions to a small number of its users over the summer, but when asked, a company spokeswoman wouldn’t say whether or not this offering would be available to all users anytime soon, if at all.

Quora’s combination of social networking (following topics and people) and in-depth answers helps differentiate it from those services.

Private messages can be sent from one user to another through Quora, and new messages are indicated with a red number that appears over your personal “Inbox” at the top of the Quora site. Likewise, when new notifications appear on the home page, a red number is shown above Home at the top of the page. This home page can be viewed in one of three views: Your Feed, All Changes or Followed Questions; users can toggle between these views.

Only people who have created accounts can browse the Quora.com site, though links to content can be opened by anyone. This differs from Twitter.com, which can be visited and searched by anyone regardless of whether or not they have a Twitter account. Quora also lacks one central home page where everyone can go to see every Quora question and answer, or which answer received the most votes on the entire site. Mr. Cheever told me that the site deliberately tries to keep your world small so you can focus on the topics or people you follow.

Quora relies on its community members to police one another, like Wikipedia, and less than 100 users are also granted administrator privileges to do more serious operations like deleting answers that use hate speech or other offensive remarks, which aren’t permitted according to the site’s policies. Every edit made to an answer is logged in the Quora system for everyone to see. This helps users understand an entry’s history on Quora.

This site doesn’t put much emphasis on interaction with others, though you are notified whenever someone follows you and you may be prompted to suggest topics for someone who starts following you. Like Facebook and Twitter, a list of users who you might want to follow is suggested in Quora.

For now, Quora feels like a website designed for techie insiders without instructions for mainstream users. But its smart community, intriguing questions and way of showing users just the content they want to follow will keep people coming back to the site. With a lot of polishing, Quora could be a social network people use every day.

Don't Want to Sign In to Yahoo? That's Okay, Use Your Facebook or Google ID.

Liz Gannes — Tue, 18 Jan 2011 19:12:52 +0000

Yahoo this week will begin allowing users to participate on its properties without signing in to a Yahoo account. It’s a significant move for the company, which had for a long time incessantly popped up login screens (as pictured) whenever visitors tried to do seemingly anything on the site.

Now, users will be able to share articles, leave comments and play fantasy sports on Yahoo by signing in to accounts they’ve created on Facebook and Google. They won’t have to create a Yahoo profile or associate their Facebook or Google ID with an existing Yahoo one (though a Yahoo account is being created in the background that’s associated with the other site’s credentials).

Other properties included in the new login regime (or lack of a regime) are Yahoo! Finance, as well as pages for users to rate movies, music and restaurants. (Obviously for some properties, like Yahoo! Mail, users will still need to plug in Yahoo-specific credentials to create a full-fledged Yahoo ID.)

The beleaguered company is playing this as a move toward openness. And there is some precedent for the move. Yahoo had previously allowed users to log in to Flickr using OpenID logins from Google, and had partnered with Facebook to give users an option, through Facebook Connect, to integrate their accounts on the two sites and send information back and forth between them.

But this latest announcement is different from Facebook Connect; what Yahoo is now offering is a wholesale substitution of another site’s account system. Yahoo for a long time had the coveted advantage as a Web portal of having a large percentage of its visitors logged in at all times to a consistent account across all its properties; that doesn’t seem to be a top priority for the company anymore.

TripIt Travel Planner Bought by Concur for $82 Million-Plus

Liz Gannes — Thu, 13 Jan 2011 19:02:18 +0000

Expense and travel management company Concur today announced it would buy travel planning start-up TripIt in a deal worth as much as $120 million, including $82 million in cash, stock and restricted stock units up front.

TripIt is one of an emerging group of services that help users format travel information for easy mobile consumption. That might sound simple, but it can be incredibly useful. A user emails any travel itinerary from 1,000 different airlines and other travel sites to plans@tripit.com from a registered email account, and it can be saved to a mobile app and sent to a calendar. Once downloaded to a specific device, it can be accessed offline. If you’ve ever heard of Instapaper, it’s kind of like that for travel planning.

In a phone interview, TripIt CEO Gregg Brockway said that as TripIt moved into small-business services from the consumer market, and the publicly traded Concur began offering products for small- and medium-size businesses in addition to enterprise companies, the two realized they had a common opportunity around “unmanaged travel.” By some estimates, unmanaged travel–where employees book their own trips and expense them, rather than using a company travel agent and preferred providers–is half the business travel market.

TripIt, which says it has “millions” of consumer users and 15,000-20,000 corporate customers, offers many of its tools for free, with premium services like flight-tracking alerts available for $49 per year and a business-oriented offering starting at $399 per year. The company will stay intact in its San Francisco office following the acquisition, which is expected to close next quarter.

Brockway said users of the consumer TripIt product can rest assured it will continue to be free and available.

TripIt had raised $13.1 million from investors such as Azure Capital Partners and O’Reilly AlphaTech Ventures.

Microsoft's Browser Boss Dean Hachamovitch Touts Privacy Features at D@CES

Peter Kafka — Fri, 07 Jan 2011 22:28:59 +0000

Microsoft’s Internet Explorer browser is still the world’s most popular, but its dominance is being steadily eroded by competition from Mozilla, Google and Apple. Can a new, aggressive approach to privacy change that? Can Microsoft really protect users from tracking across the Web–and do users really care?

Dean Hachamovitch, who oversees IE for Microsoft as a corporate VP, gives Walt Mossberg an update on the browser wars.

Greetings! We’ll be starting shortly. If you were in the room right now with our select crowd, you would have just heard some Aerosmith. And now, one of my favorite Van Morrison songs : “Jackie Wilson Said.” Also, we’re not using the classic red D interview chairs for this one. Going with a kind of teal blue. Now you know!

[ See post to watch video ]

Some Isley Brothers now.

Some Elvis Costello. Don’t know this one, though.

And…here’s Walt Mossberg and Kara Swisher.

Kara is wearing something that might have been bedazzled. Walt’s wearing Waltwear.

An update on the state of the ATD empire, which is getting much bigger.

Walt brings on Dean Hachamovitch.

Dean, by the way, is wearing a black long-sleeve shirt that says “private” in big white letters. Hope someone asks him about it.

Ah, and Dean has a “private” shirt for Walt, too. We’ll get to privacy in a bit, it seems.

DEAN: Working on IE 9, in beta, downloaded over 20 million times. Most important is its performance. It’s amazingly fast. Also, it blurs the boundary between Web sites and apps. And also, some talk about privacy.

WALT: Okay, that was a nice ad. But please talk about reports that you’ve been eclipsed in Europe by Firefox.

DEAN: Yes, we used to have 90 percent market share back in the ’90s. But now we look at how many people choose to use our most recent versions. “We are delighted that IE 6 market share is going down. We are delighted that IE 7 market share is going down.”

DEAN: And bear in mind how much the Internet is growing. “There are a lot of different factors. It’s a very complex situation.”

WALT: Okay, on to privacy. Safari used to have some kind of privacy feature, but that’s old. Then in IE 8, you introduced a new feature, not by default, which tried to extend that protection to other sites on the Web you traveled to.

DEAN: You were describing “over the shoulder privacy.” But we’re also concerned about tracking. There are two kinds of tracking: “Expected tracking” and “creepy stalking.”

Pandora and Amazon are expected tracking. You want them to know what you’re doing. But the important thing is that you have visibility and control, and you get benefits.

For instance, when I go to Amazon, they know that I bought Spice Girls and Fergie, and they tell me other stuff I should get.

WALT: Some of that tracking isn’t sophisticated enough.

DEAN: Anyway, creepy stalking is bad. Because consumers aren’t aware of what’s going on, and they don’t have control of it.

WALT: We don’t allow slides at our conferences usually, but we’re going to make an exception. Please show us some slides!

Dean is showing people a monitor that shows you what cookies were attached to a certain NPR page, which includes tracking info that comes from Facebook integration.

Now a Fox News page with similar info.

A reminder that cookies, by the way, aren’t the only tracking info involved here. Also pixels, etc.

But even once you root around and look at the pixels and tracking info, you might not really understand what you’re looking at or who is behind them.

WALT: Microsoft is a big Internet advertiser and publisher. Don’t you do some of this stuff?

DEAN: Yes, and in addition to us and Google, etc, there is an amazing ecosystem of information brokers. There’s a huge industry around this.

WALT: So what’s coming?

DEAN: With the new rev of IE 9, first quarter of 2011, you’ll be able to “go to a Web page, click on a button and you’ll be protected from tracking.” Any Web page can do this.

It will block content on that page. It will be an open publishing platform.

WALT: Why would a publisher want to do this? They have a legitmate need to want to know things about you, to serve you better ads, right?

DEAN: We have a lot of interest from a lot of different organizations that want to make lists. Publishers, government agencies, consumer advocacy, etc.

WALT: So, I have to download a list from someone I trust to make this work. Will you maintain this list?

DEAN: No. People will find these lists the same way that they find other things on the Web they like. From Facebook, or friends, or wherever.

We think it’s important to have people exercise judgment in making these lists. The most important thing is that you go off to the Web and find one you have confidence in.

WALT: But why do I have to hope that I go to sites that have these buttons?

WALT and DEAN are trying to explain how the list and button combination will work. Frankly, I’m confused. We’ll have to circle back to this.

WALT: A cynical journalist might suggest that you’re embracing privacy and wearing a shirt because Firefox et al are eating your lunch.

DEAN: Paying Windows customers want a great experience that includes privacy, including through their browser. But another way to view people who use browsers is that they’re objects to be boxed and sold. We don’t believe that. We believe Windows customers should have a great experience with their browser.

WALT: As opposed to?

DEAN: Well, Chrome, for instance, is funded by advertising.

WALT: So is The Wall Street Journal.

DEAN: I think advertising is great. But be careful about connecting advertising with tracking. We have advertising customers, and we want them to be delighted. And we have Windows customers, and we want them to be delighted. We have a unique position on this that gives us an opporunity to lead.

WALT: All the other browsers have a privacy mode.

DEAN: But that’s for “over the shoulder” privacy, not tracking.

WALT: Some of this tracking stuff is very hard to block. Can you really protect a user from all of it?

DEAN: Good question. Flash, for instance, enables tracking “Flash cookies” and they’re inherent in Flash. Only way to turn them off is to turn Flash off.

WALT: So this won’t block Flash cookies?

DEAN: It will if you tell it to.

WALT: But that’s pretty extreme.

DEAN: Yes. We’re touching on the ambiguity to the consumer about what actually is important and worthwhile tracking, and what isn’t.

We want to help consumers make progress being in control, but it’s a work in progress. It’s happening in Berkeley and in Brussels.

WALT: Let’s switch gears. Some people, not mainstream people, are debating whether the future of entertainment and progress and productivity will be on the browser and in the cloud. Google is pushing that via Chrome OS, and they also have Android apps that store local cloud on the device. Where do you come down on that?

DEAN: It’s a great case of “and”–you’ll have local apps and cloud versions. Like with Office mail, etc. We’re doing work on speed and safety so you can feel more comfortable in the cloud. “I think it’s the best of both worlds.”

WALT: So not a religious issue? Just practicality?

DEAN: Yes.

Questions and Answers

Q: What do you think of what the FTC says about privacy?

DEAN: The paper they put out in December is a good framework. And they’ve responded positively to what we’ve put out. They’re in favor of self-regulation, and we’re eager to work with them. I’ve had conversations with them, and what they say makes sense.

WALT: You’ve been talking to competitors about working together on this?

DEAN: We’ve been talking across the industry.

Q: Who is supposed to make banking, etc., more secure? This isn’t just about someone saying something on Facebook, but opening up the wrong window and having your bank account drained.

DEAN: We take it very seriously. “Security is an industry issue. I have to say it that way, because anything that we can talk about here has multiple parties involved.” if your Facebook is hacked, was it using your banking password?

Q: I’m talking about a national security issue.

DEAN: There’s a lot of working going on within the industry, working with law enformecement, to make things more secure.

WALT: But since you have the biggest market share, there’s a lot of responsibility on you. What do you do about that?

DEAN: Well, one thing we do is put out updates every eight weeks, because things change.

But really, “the best thing you can do to remain secure is to keep all your bits updated….That would make such a difference.”

Q: Firefox has plug-ins like AdBlock, that let you block ads. They seem to be effective at blocking things like beacons, too. Are they effective and can you do something analogous?

DEAN: Add-ins require installation, etc. You need a list, too. But we’re building that functionality into IE, so you don’t need to download anything else. We’re also working with people who make lists for AdBlock Plus, and they’re eager to work with IE 9 as well.

WALT: But AdBlock blocks ads, too. You’re not going to do that, right?

DEAN: It comes down to the list. If a list author lists sites that involve ads, then they’ll go away, too.

WALT: So you could surf the Web without seeing ads?

DEAN: It depends on the list.

WALT: I do think ads are good, by the way. [Me too!]

DEAN: Right. “Ads are great!”

But this is one of the reasons the ad industry wants to create lists for this. So they can distinguish tracking from nontracking.

Q: You’ve been talking about desktop browsers. Will these features come to mobile as well?

DEAN: “We’ll be talking about our mobile browser very soon, and I’ll just smile, and you can infer from that.”

Q: How much more value does tracking really add to advertising?

DEAN: Hard for me to answer that. Maybe the next time you have one of these things, you could have someone from the ad industry.

WALT: Good idea.

And we’re done.

How Much Copyright Infringement Can You Cram Into a Single Tweet?

Liz Gannes — Thu, 30 Dec 2010 19:09:32 +0000

If you run a user-generated content site, takedown notices from copyright holders are a fact of life. That even goes for Twitter, where messages are limited to 140 characters of text. Even though a single tweet can hardly contain more than a few sentences, and Twitter still does not host its users’ rich media, the site received on the order of 300 takedown notices in the last month.

In late November, Twitter started contributing its DMCA takedown letters to Chilling Effects, the online clearinghouse jointly organized by the Electronic Frontier Foundation and many universities and law schools.

Chilling Effects says it received records of 11,500 total takedown notices in 2010, as of Dec. 15. Major contributors include Google, Yahoo and Digg.

Techdirt’s Mike Masnick flagged the Twitter takedowns, noting that many of them are for tweets that contain links to copyrighted material. Why go to Twitter and not the content host itself? he asks.

Chilling Effects founder Wendy Seltzer said she believes Twitter has been getting the takedown notices for a while but only recently started submitting them for public posting.

Using Twitter to get out the word about content may well be a growing phenomenon. In August, BitTorrent released a tool for more easily tweeting about torrent files. A friend of mine who’s an avid Green Bay Packers fan recently told me about a Twitter account he follows to find streams of football games he doesn’t have access to on TV.

“It’s interesting that they are receiving takedowns, given that most of what they’re hosting is little 140-character bursts of expression,” Seltzer said on a phone call yesterday. “Copyright holders are pushing the complaint out further, not going after the user who hosted, or even the user who pointed, but going after Twitter because it’s made itself a central location for the collection of information.”

Seltzer said that under the U.S. Supreme Court Grokster ruling, it’s possible that users could end up on the wrong side of the law for inducing infringement by posting a link with the intent to encourage their Twitter followers to access or download infringing material. But as long as Twitter complies with takedown requests, it should be within the safe harbor rules of the DMCA, which protect providers of information tools, said Seltzer. “Twitter doesn’t have an intent to infringe, so they would have a solid argument.”

A spokesperson for Twitter declined to comment, citing mellowness in the office over the holidays.

2010 Was the Year the Internet Got Scary. Get Used to It.

Arik Hesseldahl — Thu, 30 Dec 2010 15:00:46 +0000

I can’t remember a year during which computer security stories jumped so readily from the tech and business pages to the front page.

The year 2010 was bookended by two such cases. It opened with Google’s disclosure that it had come under attack in China, an apparent attempt to penetrate the Gmail accounts of certain activists and journalists.

It ended with the WikiLeaks affair, which stemmed from the alleged theft by an Army private of classified documents stored on a government network.

And let’s not forget in mid-year came the story, as fascinating as it was sobering, of Stuxnet, a computer worm developed by parties unknown–although the smart money is on Israel–that penetrated and ultimately damaged equipment used in the Iranian nuclear program.

Computer hacking–which has for too long evoked images in the public mind-set of teenagers in basements taking digital joyrides–has finally revealed itself to everyone for what it has long been for those in the know: The domain of espionage, sabotage and possibly warfare.

In Google’s case, the attacks upon its systems raised questions about where it draws the line with authorities in Beijing about such matters as freedom of speech. When the attack was first disclosed, Google publicly mulled shutting down its operations in China.

Then in protest, it stopped censoring its search results, giving mainland Chinese access to the same search results available to residents of Hong Kong. Beijing responded by blocking access to Google’s site.

Finally, Google and China came to a new agreement, and Google appeared the loser in the battle of wills.

Computer security is one of those things that companies and governments say they take seriously, but never really seem to get a grip on, judging by the results.

In any case, there is no firewall or software in existence that could have prevented Bradley Manning from stealing the documents that he is alleged to have given to WikiLeaks. As a low-level Army intelligence analyst, he was a trusted insider who had access to this material in the course of his day-to-day job.

So, it was not technology that failed. The failure was one of internal policies that allowed him access to data not relevant to his position.

Any employee of a midsize company can see how wrong that is. Human-resources documents are limited only to those who work in that department. The same is true of people who work in the legal office, business development department and so on.

But it apparently didn’t occur to anyone in government to limit the access to what became the WikiLeaks cache to people who worked only for or closely with the State Department.

If it turns out that thousands of companies are better at protecting their business secrets than the U.S. government is, then it’s not for nothing that the Central Intelligence Agency task force investigating the WikiLeaks affair bears the initials “WTF.”

Something similar was true of Stuxnet. One of the reasons the attackers, whoever they are, succeeded was that they used several so-called “zero day” vulnerabilities in Windows.

These are undocumented weaknesses that hackers save up for special occasions as a way to open a back door into a computer and then insert a troublemaking payload, like a worm. Zero day exploits are a fact of life, and once spotted in the world, they’re usually patched.

The Stuxnet attackers used as many as four zero day exploits as a way to get their worm into targeted computers. Microsoft, to its credit, made short work of fixing them once they came to light.

Even so, the Stuxnet worm burrowed its way from Windows machines into industrial control computers known as SCADA systems, which are widely used to run factories, power plants, pipelines and all sorts of other infrastructure essential to modern life.

The worm was designed to find a specific target: The systems controlling a set of as many as 1,000 centrifuges at the uranium enrichment facility in Natanz, and make them spin faster than they were supposed to.

The ability to attack industrial computers and cause them to do things they’re not supposed to do has been a lingering fear among security experts for years. Researchers at the U.S. Department of Energy in 2007 looked at the potential for attacks on SCADA systems and proved that it was possible to seize control of an electrical generator and then make it destroy itself.

They also found that many of these systems are connected to the Internet for what seem like good reasons: Convenience and cost savings. But these connections have also opened them up to the same kind of attacks that rattled the Iranian facility in Natanz.

Another Stuxnet-like worm, the thinking goes, could be used to bring down a power grid, or poison drinking water, or shut down an oil or gas pipeline. The good news is that such an attack is expensive–Stuxnet, by one estimate, cost $10 million to create–and requires a lot of specialized insider knowledge.

The bad news is that the Stuxnet source code is circulating in the wild for anyone to study. And as the WikiLeaks case shows, there are often insiders willing to take part in criminal schemes.

The other bad news? Securing these systems won’t come cheap.

If history is any judge, there will likely be a barrage of computer security companies that try to spin these incidents into opportunities to make a sales pitch. That’s what security companies do, after all.

But they usually miss the point. How can you plan for a vulnerability you’ve never seen? How can you stop an otherwise trusted insider from abusing their access to sensitive information? Both are fundamentally difficult problems for which there are no easy answers.

Spending money on last year’s security vulnerabilities is like preparing to fight the last war: Circumstances inevitably change, and they certainly will in 2011. New kinds of attacks will arise, and they will catch their targets by surprise.

And the public, like the CIA, will reasonably ask, “WTF?”

The unvarnished fact is that the networked society to which we’ve become accustomed in the last several years has a soft, vulnerable underbelly.

And the more we rely upon it, the more people with a combination of advanced technical skills and repugnant motivations are going to look for ways to turn it against us.

Some will do so as a means of making a personal profit. Others may see it as a way of advancing a political or ideological agenda.

But others will want to use theirs skills to do serious harm to innocent people on a large scale.

And the events of 2010 point the way to a world where that’s a more realistic scenario than it ever was before.

Another Love Note From Facebook to Media Sites: A New Sign-Up Tool

Peter Kafka — Thu, 16 Dec 2010 20:37:50 +0000

More outreach from Facebook to media companies: A new registration tool, which is supposed to make it even easier for Web site visitors to sign on to the site using their Facebook account. Facebook says that once it’s installed, the tool will “surface[s] activity from friends and incentivizes the person to stay on the site longer, share more content, and come back more often.” And of course, share more information with Facebook.

Exclusive: Twitter Raises $200 Million at a $3.7 Billion Valuation; Adds McCue and Rosenblatt to Board

Kara Swisher — Wed, 15 Dec 2010 20:15:48 +0000

Twitter has completed its latest round of funding–$200 million at a $3.7 billion valuation–with Kleiner Perkins as the lead investor, according to sources familiar with the situation.

Sources said the San Francisco microblogging service is also adding two new board members: Flipboard’s Mike McCue and David Rosenblatt, who ran DoubleClick until a bit after it sold to Google.

Twitter recently added former Netscape exec Peter Currie to the board, as BoomTown previously reported.

A Twitter spokesman confirmed the funding and the board appointments, but declined further comment.

The moves are big ones for Twitter, which is moving fast to upgrade its management and business model under CEO Dick Costolo, who just posted a blog (see below) on the new funding and directors, titled “Meaningful Growth (although it was first curiously called, “Stocking Stuffers,” and was much funnier).

But, indeed, a big slug of cash will surely help the start-up’s expansion efforts and essentially declares it is not for sale to bigger companies such as Google (quite yet, that is).

As I reported last week, Kleiner partner John Doerr has been pushing hard to fund Twitter, beating out Russia’s DST Global.

Kleiner is the only new investor in the latest round, which brings its funding total to $360 million since it was founded about five years ago.

The storied Silicon Valley venture firm, which has been aggressively moving into the Web 2.0 space of late, put in $150 million, with the remaining $50 million coming from existing investors.

Past investors include Benchmark Capital, Union Square Ventures, Spark Capital and several other venture firms and angel investors.

Adding Currie, McCue and Rosenblatt are very strong choices for the board. Currie has deep financial and IPO experience, McCue is a well-connected and innovative entrepreneur and Rosenblatt brings much-needed online advertising heft.

As it happens, Costolo will appear at our D@CES event in January, where I am interviewing him and we can talk about all the changes.

(Thank goodness the funding is done, since I was worried about all those awkward pauses.)

Here is new version of Costolo’s blog post on McCue and Rosenblatt (the old one is below it for you to compare and contrast):

Meaningful Growth

In the past 12 months, Twitter users sent an astonishing 25 billion Tweets and we added more than 100 million new registered accounts. In that time, our team has grown from 130 people to more than 350 today. We’re thankful for every Tweet, every account, and every talented employee who has decided to join the Twitter team. This week, we’ve got some big news to share.

As part of a significant new round of funding with investor Kleiner Perkins Caufield Byers and existing investors, we’ve added two new members to Twitter’s board of directors. Please join us in welcoming Mike McCue and David Rosenblatt. The experience these new directors bring to Twitter, along with this renewed investment, will help us continue to grow as a company and business.

2010 was one of the most meaningful years since Twitter, Inc. was founded in 2007. We operate on a principle that people are basically good–when you give them a simple way to express this trait, they prove it to you every day. We’re proud of what Twitter users have accomplished, we’re proud of our work, and we’re very proud of our team. Thanks for being a part of this work; it means a lot to us.

Stocking Stuffer

Growth is fun. In the past 12 months, Twitter users sent an astonishing 25 billion Tweets and we added more than 100 million new registered accounts. In that time, our team has grown from 130 people to more than 350 today.

This week, we added two new members to Twitter’s board of directors who have strong experience running technology companies: Mike McCue and David Rosenblatt. Mike was the CEO of Tellme Networks, is currently CEO at Flipboard and also worked for Netscape and Microsoft (which acquired Tellme in 2007). David is the former CEO of DoubleClick and an ex-Google executive.

We also closed a significant new round of funding, with new investor Kleiner Perkins Caulfield Byers leading the round. KPCB brings to Twitter a track record of helping build great companies, ranging from Amazon to Zynga (get it? A to Z? See how we did that?), and a team with expertise in Internet, mobile and social platforms. The additional resources and expertise will be extremely helpful as Twitter continues to grow as a company and business.

Thank you to Twitter users everywhere for making 2010 such a good year.

No VoIP Calls on Google Voice for iPad and iPod Touch

John Paczkowski — Tue, 14 Dec 2010 22:57:48 +0000

Google Voice now supports iOS devices without cell service. Released today, the updated version of the app supports the iPad and iPod touch, but only to a point. While it allows iPad and iPod touch owners to send and receive text messages or check voicemail from their Google Voice accounts, it won’t allow them to make VoIP calls. That said, it can be used to initiate calls on true phones associated with a Google Voice account, if you ever feel compelled to add another step to the phone call process.