5 posts and columns on ACSI

Apple Tops ACSI Customer Satisfaction Survey — Again

in News on September 20, 2011 at 12:01 am PT

Apple claims the ACSI’s top score for the eighth year in a row.
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IPad More Satisfying Than Mac

in News on September 21, 2010 at 12:10 pm PT

The latest American Customer Satisfaction Index this week gave Apple its highest-ever score, awarding the company 86 points out of 100 in its 2010 survey of consumer sentiment. That’s a new record in the personal-computer category–one driven by the iPad, which is evidently even more satisfying than the Mac.

Google: Satisfaction Guaranteed

in News on August 18, 2009 at 7:28 am PT

Google leads the search industry in market share. No surprise, then, that it leads the industry in customer satisfaction as well. The company has once again achieved top rank among Internet search engines and portals in the American Consumer Satisfaction Index, the seventh time it has done so in eight years.
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Apple Tops Customer Satisfaction Survey For Time Being

in News on August 19, 2008 at 11:00 am PT

Well, This Is Pretty Funny …

in News on August 19, 2008 at 7:58 am PT

My God, the irony– it BURNS. The American Customer Satisfaction Index (ACSI) on Tuesday gave Apple its highest-ever score, awarding the company a record 85 points in its 2008 survey of consumer sentiment. This, as customer satisfaction with Apple’s iPhone 3G and MobileMe service presumably plummets thanks to some much-publicized outages and failures.