AllThingsD » address book

Banjo's Response to Congress on iOS Address Book Privacy (Letter)

Liz Gannes — Wed, 18 Apr 2012 16:23:22 +0000

After it was discovered that Path and other mobile apps accessed and stored users’ address books without necessarily asking for their permission, the U.S. Congress got involved and asked 34 social iOS app makers to describe their privacy practices.

The deadline to respond to that request — sent by ranking members of the Energy and Commerce Committee — was April 12.

The location app Banjo got in touch with us to share its response. Basically, Banjo is willing to draw attention to itself on this issue because it says it didn’t do anything wrong — it never transmitted or stored users’ contacts, and it is designed around adherence to users’ location data privacy settings on various networks.

Banjo CEO Damien Patton says his app was included in the inquiry only because it had been on the list of social networking apps in Apple’s iPhone Essentials category during the week the congresspeople got interested. Banjo is a location aggregation app with one million users.

I’ll forgive a little privacy grandstanding on Banjo’s part, because I think it’s interesting to see the reply. If others of the 34 apps want to share their responses, I would probably publish them as well.

120412 Banjo Response to Waxman_Butterfield

Congress to Apple: One More Thing …

John Paczkowski — Wed, 14 Mar 2012 21:44:13 +0000

Looks like Congress isn’t quite through scrutinizing Apple’s consumer privacy protections.

The Energy and Commerce Committee today sent a letter to CEO Tim Cook asking that he send a company representative to Washington to formally brief it on just how it is protecting the personal information of mobile device users.

While Apple did address a number of the committee’s questions in a March 2 response to its first inquiry, new concerns have since arisen. Specifically, a loophole in Apple’s iOS operating systems that may be allowing some apps to access consumers’ photos and videos and associated location data without permission.

Apple will presumably address this issue in the same way it pledged to correct the address book data loophole that inspired this whole debacle in the first place: With a software update.

But somebody from Apple is still going to have to make a trip to Washington.

The committee’s letter in full below.

Mr. Tim Cook
Chief Executive Officer, Apple Inc.
1 Infinite Loop
Cupertino, CA 95014

Dear Mr. Cook:

We have received and reviewed the reply of Apple Inc., to our February 15, 2012, letter requesting information about your company’s app developer policies and practices to protect the privacy and security of your mobile device users’ information. We thank you for responding to our letter.

The March 2 reply we received from Apple does not answer a number of the questions we raised about the company’s efforts to protect the privacy and security of its mobile device users. In addition, subsequent to our letter, concerns have been raised about the manner in which apps can access photographs on your mobile devices and tools provided by Apple to consumers to prevent unwanted online tracking.[1] To help us understand these issues, we request that you make available representatives to brief our staff on the Energy and Commerce Committee.

If you have any questions regarding this request, please contact Felipe Mendoza with the Energy and Commerce Committee staff at 202-226-3400.

Sincerely,

Henry A. Waxman
Ranking Member

G.K. Butterfield
Ranking Member
Subcommittee on Commerce, Manufacturing, and Trade

iPhone Address Book Rage (Comic)

Nitrozac and Snaggy — Sat, 18 Feb 2012 00:20:36 +0000

Here is the latest comic from our Joy of Tech friends at Geek Culture, Nitrozac and Snaggy. Joy of Tech appears three times a week in the Voices section of this site.

Apple: App Access to Contact Data Will Require Explicit User Permission

John Paczkowski — Wed, 15 Feb 2012 18:33:44 +0000

After a week of silence, Apple has finally responded to reports that dozens of iOS applications have been accessing, transmitting and storing user contact data without explicit permission. Path was the first to be flagged for this, and others, including Twitter, Yelp and Foursquare, have since tidied up the way they ask for address book data. Apple has faced growing criticism that it has given iOS developers far too much access to address book information without requiring a user prompt.

Today, the company agreed with that assessment, and said that soon, apps that use address book data will require explicit user permission to do so.

“Apps that collect or transmit a user’s contact data without their prior permission are in violation of our guidelines*,” Apple spokesman Tom Neumayr told AllThingsD. “We’re working to make this even better for our customers, and as we have done with location services, any app wishing to access contact data will require explicit user approval in a future software release.”

So Apple has done the right thing, arguably something it should have done long ago: Assure users that no app can read their contact data without their permission.

Apple’s comment follows, by minutes, an inquiry from Congress, expressing concerns that iOS developers may be accessing and storing user data without proper permission. “This incident raises questions about whether Apple’s iOS app developer policies and practices may fall short when it comes to protecting the information of iPhone users and their contacts,” House Energy & Commerce Committee Chairman Henry Waxman and Commerce Manufacturing and Trade Subcommittee Chair G.K. Butterfield said in a letter to Apple CEO Tim Cook. “How many iOS apps in the U.S. iTunes Store transmit information from the address book? How many of those ask for the user’s consent before transmitting their contacts’ information?”

The Committee’s full letter, below:

Mr. Tim Cook
Chief Executive Officer, Apple Inc.
1 Infinite Loop
Cupertino, CA 95014

Dear Mr. Cook:

Last week, independent iOS app developer Arun Thampi blogged about his discovery that the social networking app “Path” was accessing and collecting the contents of his iPhone address book without ever having asked for his consent.[1] The information taken without his permission — or that of the individual contacts who own that information — included full names, phone numbers, and email addresses.[2] Following media coverage of Mr. Thampi’s discovery, Path’s Co-Founder and CEO Dave Morin quickly apologized, promised to delete from Path’s servers all data it had taken from its users’ address books, and announced the release of a new version of Path that would prompt users to opt in to sharing their address book contacts.[3]

This incident raises questions about whether Apple’s iOS app developer policies and practices may fall short when it comes to protecting the information of iPhone users and their contacts.

The data management section of your iOS developer website states: “iOS has a comprehensive collection of tools and frameworks for storing, accessing, and sharing data. … iOS apps even have access to a device’s global data such as contacts in the Address Book, and photos in the Photo Library.”[4] The app store review guidelines section states: “We review every app on the App Store based on a set of technical, content, and design criteria. This review criteria is now available to you in the App Store Review Guidelines.”[5] This same section indicates that the guidelines are available only to registered members of the iOS Developer Program.[6] However, tech blogs following the Path controversy indicate that the iOS App Guidelines require apps to get a user’s permission before “transmit[ting] data about a user”.[7]

In spite of this guidance, claims have been made that “there’s a quiet understanding among many iOS app developers that it is acceptable to send a user’s entire address book, without their permission, to remote servers and then store it for future reference. It’s common practice, and many companies likely have your address book stored in their database.”[8] One blogger claims to have conducted a survey of developers of popular iOS apps and found that 13 of 15 had a “contacts database with millions of records” — with one claiming to have a database containing “Mark Zuckerberg’s cell phone number, Larry Ellison’s home phone number and Bill Gates’ cell phone number.”[9]

The fact that the previous version of Path was able to gain approval for distribution through the Apple iTunes Store despite taking the contents of users’ address books without their permission suggests that there could be some truth to these claims. To more fully understand and assess these claims, we are requesting that you respond to the following questions:

- Please describe all iOS App Guidelines that concern criteria related to the privacy and security of data that will be accessed or transmitted by an app.

- Please describe how you determine whether an app meets those criteria.

- What data do you consider to be “data about a user” that is subject to the requirement that the app obtain the user’s consent before it is transmitted?

- To the extent not addressed in the response to question 2, please describe how you determine whether an app will transmit “data about a user” and whether the consent requirement has been met.

- How many iOS apps in the U.S. iTunes Store transmit “data about a user”?

- Do you consider the contents of the address book to be “data about a user”?

- Do you consider the contents of the address book to be data of the contact? If not, please explain why not. Please explain how you protect the privacy and security interests of that contact in his or her information.

- How many iOS apps in the U.S. iTunes Store transmit information from the address book? How many of those ask for the user’s consent before transmitting their contacts’ information?

- You have built into your devices the ability to turn off in one place the transmission of location information entirely or on an app-by-app basis. Please explain why you have not done the same for address book information.

Please provide the information requested no later than February 29, 2012. If you have any questions regarding this request, you can contact Felipe Mendoza with the Energy and Commerce Committee Staff at 202-226-3400.

Sincerely,

Henry A. Waxman, Ranking Member

G.K. Butterfield, Ranking Member

Subcommittee on Commerce, Manufacturing, and Trade

*These are the guidline to which Apple refers

17.1: Apps cannot transmit data about a user without obtaining the user’s prior permission and providing the user with access to information about how and where the data will be used

PLA
3.3.9 You and Your Applications may not collect user or device data without prior user consent, and then only to provide a service or function that is directly relevant to the use of the Application, or to serve advertising. You may not use analytics software in Your Application to collect and send device data to a third party.

Path Apologizes for and Removes Automatic User Address Book Uploads

Liz Gannes — Wed, 08 Feb 2012 20:24:24 +0000

Personal social network Path got called out yesterday for automatically uploading users’ address books to its servers. Now the company has formally apologized and introduced a fix. CEO Dave Morin wrote in a blog post, “We now understand that the way we had designed our ‘Add Friends’ feature was wrong. We are deeply sorry if you were uncomfortable with how our application used your phone contacts.”

Plaxo Drops Social and Returns to Address Book Roots

Liz Gannes — Wed, 16 Mar 2011 12:30:45 +0000

Plaxo, the address book maintainer founded in 2002 that was bought by Comcast in 2008, had gotten into social Web aggregation along the way, launching a social network called Pulse (later “Stream”) that aggregated users’ contacts’ online activity. It was an interesting move back in the summer of 2007, and probably helped the company get acquired.

But now, at a time where you can find such social aggregators everywhere, and with much of the company leadership having left the building, Plaxo is getting rid of social. At the same time, the company is launching a paid “Personal Assistant” tool that scours public Web information (including social networks) for contact information updates and keeps address books updated.

This comes at a time when the address book is increasingly relevant as a core battleground for the center of users’ online social lives, whether on their phones, email or a social network. For instance, Google recently dropped Facebook merging from its phone book on the Android Nexus S. Plaxo has never been too far from the zeitgeist, but it’s always been out the outskirts.

Video: Ning's Andreessen and Rosenthal Talk About New Social Chat Service Mogwee

Kara Swisher — Tue, 01 Mar 2011 02:56:21 +0000

Yes, it’s actually called Mogwee, which was the codename for the new mobile social communications service being launched tonight by Ning, the high-profile social networking platform co-founded by Silicon Valley icon and investor Marc Andreessen.

Part Twitter, part SMS, part Path and any number of such social start-ups, Mogwee actually stands for “more great weekends,” said CEO Jason Rosenthal, who has been focusing Ning on premium offerings.

BoomTown interviewed Rosenthal and Andreessen–who is also chairman of Ning–at an overpriced tea salon in San Francisco last week about the latest entrant into the crowded socializing of smartphones market.

The Mogwee app was approved today for the Apple iPhone and iPad. The Google Android version is coming in about a week and the one for Research in Motion’s BlackBerry is to come after that.

Also on deck: Integration with big social networking sites such as Facebook and Twitter. Currently, the only way to bring in friends is via your cell phone’s address book.

Once loaded, you can use Mogwee to chat live, share photos, play games, make analog plans and–horrors–throw sheep.

As you can see from the video and screenshots below, a user creates any series of “Hangouts”–such as a whiskey one by Andreessen–for real-time groups or one-to-one chat.

Here is the video interview I did, as well as a look at the service (click on the images to make them larger) and a blog post Rosenthal did about Mogwee:

[ See post to watch video ]

I’d like you to meet Mogwee.

In January I talked to you about the custom social revolution that is fueling our business as more and more customers come to us to create powerful, custom social websites for their group, band, cause, classroom or business. Since then we launched the Ning Design Studio, major enhancements to the Ning Engagement System, and are in beta with our next killer feature, Paid Access. We have more on the way as Jonathan shared in his recent road map post, and I can’t wait to see Ning help even more customers bring their websites and brands into the social age.

With our road map in place, our business growing and the team humming–I spent some time last fall working with Diego, our CTO and Marc, our Chairman, to think about the next major area for Ning to tackle. We have this awesome team, a deep bench of talent, and 5 years of experience in group and social dynamics. We also knew that with the advances in smart phones mobile was going to be a critical part of the next break through services.

Enter Mogwee–with a very small team (just 2 at first) we began work on a new product–it would be both mobile and social at its core–not an adaptation of an old service for mobile. It would also rethink the modes in which we communicate for the modern age–a native app with chat as the backbone, real time and asynchronous sharing, additional mobile services built in–and it would be fun. A fun, consumer social product, that would be great for anyone to use!

I’ve been asked a few times–how does this relate to Ning? I believe that innovation (not the word, the act) is critical to making Ning a great company, not just building one great product, but a host of amazing new products for the future. Is Apple just the iPod? Google just Search? HP just a printer? We need to be pushing into new businesses that make sense and relate to our “social” DNA. We have an extremely talented engineering team–giving them new challenges and the freedom to invent makes Ning a better company and one that attracts and retains amazing people who want to do amazing things.

After several months of preparing we take Mogwee on its maiden voyage, launching today in Apple’s App Store, and very quickly after for Android and the web, we’re feeling excited, and for the 6 people now working on Mogwee–pretty tired.

Mogwee is a new social communication service that brings together all of the things you love to do with your friends and family on your phone. From chatting live and sharing photos, to planning a night out or playing a game, with a single tap, Mogwee gives you instant access to everything that makes life fun. I can’t wait for you to give Mogwee a try!

Aro Offers a Parallel Universe Where Mobile Apps Work Together

Liz Gannes — Tue, 16 Nov 2010 05:00:29 +0000

Aro Mobile on Tuesday will be presenting at the Web 2.0 Summit in San Francisco. The company makes a set of search-driven mobile apps for Android that link together so they can be more useful. (It is still in private beta, but as of tomorrow those who sign up on the waiting list will get in more quickly.)

After analyzing your address book, emails (only Gmail and Google Apps for now), calendar and other information you give it, Aro compiles a linked library of topics and people that are relevant to you. Then it uses that information to help you complete actions that usually are tedious on a smartphone because they require users to open all sorts of different apps.

Say you’re using the Aro mail client: Any name that’s mentioned in an email will be highlighted in a bubble that you can click on to see all the people by that name in your address book and call one directly. You can also search through all your correspondence with that person over time, through various email addresses and phone numbers.

Or if someone schedules an appointment with you and you view it in Aro, you can add it to your calendar from within email, look up more information and get directions to the location right there.

Aro synchs all this information back to the original hosts of your email and calendar, though you don’t ever have to open the old apps on your phone.

I’ve been trying Aro for the last couple of days and I can start to see the potential. However, it’s pretty awkward to have the Aro parallel experience layered on top of everything I’m used to doing. My existing phone, email, SMS, address book, calendar and mobile browser apps are now all redundant with Aro versions. The simple action of making a phone call on my setup now requires clicking through an Aro dialog, then a Google Voice dialog–it’s a little too much.

These tools would be much more awesome if they were more tightly integrated into the operating system itself rather than as a whole bunch of apps. Aro CEO Jon Lazarus says he’s working to strike deals with carriers and handset partners to release phones with tighter Aro integration, which would help a lot.

Playing around with Aro makes me think about the potential for a smarter mobile phone that combines Aro-integrated apps with something like Siri’s voice-activated commands. Siri, which launched at D7 and was bought by Apple, is a virtual personal assistant iPhone app that helps users tie into a whole bunch of Web services to do things like make reservations at nearby restaurants. You can start to imagine how a phone would understand a lot more about its owner, and actually help get things done.

Seattle-based Aro, whose parent company is called Kiha, has raised more than $20 million over the past three years from Microsoft co-founder Paul Allen (the company was originally developing for Windows Mobile, actually, but it switched to Android last year). Aro came out of stealth only a few weeks ago in the run-up to Web 2.0. Here’s a (somewhat cheesy, yes) demo video of how it works:

Is My Email Address My Identity?

Liz Gannes — Thu, 11 Nov 2010 05:46:31 +0000

Google and Facebook may act like toddlers fighting over a toy, but there is a lot more going on in their recent too-public spat about user emails.

Google publicly shamed Facebook this week for not giving its users the option to export the email contacts of their Facebook friends and import them to Gmail. The rapid-fire kerfuffle between the two companies came after private talks about sharing such data had broken down, and is apparently working, with tech industry opinion seeming to side with Google, even though few if any users seem to actually care about the issue. Sooner or later, if users start demanding to own their email lists and complaining about Facebook being evil, it will happen.

But the actual battle isn’t about reciprocity. If it’s on purely moral grounds, everyone’s hypocritical here. Facebook has arrangements to share user email addresses with Microsoft and Yahoo, and Google has in the past impeded Orkut users from exporting emails to Facebook. The reason this is playing out this way is because of the contentious relationship between Facebook and Google, and Google’s planned competitor to Facebook, a.k.a. Google Me.

As a larger question, what captivates me is how much value people are putting on user email addresses. Are our email addresses really the best proxy for who we are?

If you peel back the back-and-forth, the substance of Facebook’s argument is that Facebook users are on the service because it’s a social network, not an email application. When you use Facebook, your friends are identified by their (usually real) names, and you hardly ever see their email addresses. From Facebook platform tech lead Mike Vernal’s comment on TechCrunch:

Email is different from social networking because in an email application, each person maintains and owns their own address book, whereas in a social network your friends maintain their information and you just maintain a list of friends. Because of this, we think it makes sense for email applications to export email addresses and for social networks to export friend lists.

But to Google’s point, if people want to deactivate their Facebook accounts and/or try another service, they shouldn’t lose what they’ve created. When you join a new service, the best way it becomes useful and interesting is to quickly find and invite your existing friends (see: network effects)–and the best way to do that is to import a list of your email contacts.

The problem is you don’t own your friends’ email addresses; they do. Email is the only successful example of a decentralized social network.

Facebook has a privacy setting that lets you decide who specifically can view your email address. But that’s just within the centralized system of Facebook; you don’t (yet) get to choose where your email address can be shared. Plus, as we all know, Facebook’s privacy settings can get rather complicated, and both we users and the company change them over time.

Say I have a business contact I don’t want to share my personal email with, and she goes and exports her Facebook email contacts so she can fill out her Yahoo Mail contact list. Those settings need to carry over. And even if they do, spam and invasions of privacy are pretty much inevitable.

But am I my email address? As someone who’s very recently changed jobs, I know firsthand that link can be broken. I registered for so many of the sites I use with my old work email, and my whole address book was locked up there too. Now I have to reconstruct those relationships with a new identity. But I can do it. I’m still myself, after all.

Probably all of you reading this have more than one email address, and often multiple people use the same email address or the same computer. There’s not a one-to-one link between self and email, and the overlaps are often confusing and annoying.

Besides email, other options for an identity token might be your phone number, your social security number, your Facebook user name or your fingerprint.

But email seems to be the agreed-upon best proxy for Web services. Companies like RapLeaf run their businesses on connecting and aggregating information about people based on identifying their valid email addresses (and incur concerns about the implications of getting all that data in one place and selling it).

The stakes in this battle are increasingly high. Both Facebook and Google want to be our identity on the Web. I stay logged in to Gmail and Facebook all day from my laptop, and reap the benefits of those services being integrated with other ones, whether it’s a related service like Google Calendar or a new doodad that I can use Facebook Connect to register for.

Both Facebook and Google are striving to do two things:

Represent us best by collecting our connections and experiences
Be our token to bring that identity the rest of the Web

So think about where this is going. Facebook last week introduced a single-sign-on feature for phones (first on select Android apps and soon iOS). The way this will work is when you open a participating app, you have the option to connect to Facebook and bring your identity and friends with you. So the first time you use the app, it knows you and your context. You can imagine if this were to extend to Facebook’s Instant Personalization product, and you were to get a phone that out-of-the-box got your Facebook account and then automatically set up your contacts, preferences, apps and anything else you want or need. It’s powerful stuff.

Please see the disclosure about Facebook in my ethics statement.

Google Settles Buzz Suit

John Paczkowski — Tue, 02 Nov 2010 20:21:31 +0000

In the end Buzz, Google’s ill-starred, privacy-violating social networking service, proved more of a public relations burden than a financial one. The company on Tuesday settled the class action suit brought against it, for its foolish decision to use Buzz to transform our private Gmail address books into public social networks, by agreeing to establish an $8.5 million fund for Internet privacy education and policy.

Google’s Bungled Buzz Launch "Irresponsible," Says FTC Commissioner

John Paczkowski — Wed, 17 Mar 2010 19:44:40 +0000

Outgoing Federal Trade Commissioner Pamela Jones Harbour had some choice words for Google today. In remarks delivered at the last in a series of three FTC privacy roundtables, Harbour, who is leaving the agency in April, lambasted Google for the privacy-violating launch of its new social networking service, Buzz, and the company’s foolish decision to transform our private Gmail address books into public social networks.

The way Google (GOOG) handled the Buzz rollout was “irresponsible,” said Harbour. “Google constantly tells the public to ‘just trust us,’” she said. “But based on my observations, I do not believe consumer privacy played any significant role in the release of Buzz….When Gmail users created their accounts, they signed up for e-mail services. Their expectations did not include social networking.”

Indeed, they did not, as evidenced by the breadth and volume of the outcry over the service. And while Google, to its credit, quickly adjusted Buzz to address privacy complaints, the fact that it had to do so at all is cause for concern. Publicly exposing user data first and addressing questions about the exposure later is poor form and sets a lousy precedent.

Said Harbour: “Technology companies are learning harmful lessons from each other’s attempts to stretch the privacy envelop. Even the most respected and popular online companies, those who say they respect privacy, insist on launching products where the guiding privacy policy seems to be, ‘Throw it against the wall and see if it sticks.’”

Tough to argue with this given what we saw with Buzz, though I’m sure Google will try. I’ve asked the company for comment and will update here if I hear back.

UPDATE: Google spokesman Brian Richardson just called in with the following statement: “User choice and transparency are top of mind for us. When we realized that we had unintentionally made users unhappy, we worked quickly to make immediate changes.”

[Image credit: Asaf Hanuka, Tropical Toxic]

An App With a Knack for Contacts

Katherine Boehret — Tue, 16 Mar 2010 22:08:08 +0000

In the same way cellphone address books helped people stop memorizing phone numbers, the magic of auto-complete helped them stop memorizing email addresses. This feature, which is built into most email programs, lets users type as few as one or two letters before seeing and selecting from a list of addresses that may or may not be saved in the email program’s address book. Too bad auto-complete on your mobile device doesn’t work the same way.

[ See post to watch video ]

On mobile devices, the suggested names in the “To” line only include those of contacts that are saved in a device’s digital address book. This leaves people stuck mid-thumb, trying to remember an email address, or worse, being forced to wait until they return to their desks to send a message.

This week, I tested an app that generates contact information for every person a user has ever communicated with in Microsoft Outlook—or if Outlook isn’t a factor, just with the device. I tested Xobni Mobile for BlackBerry, available as of March 16 at http://xobni.com/mobile. Xobni Mobile costs $10 as a stand-alone app from Xobni Corp. or $7 if it’s bought with Xobni One, the company’s new cloud-based storage service that costs $4 monthly. One year of Xobni Mobile with the Xobni One service costs $40.

I tested Xobni Mobile on my BlackBerry Curve 8900 and used the Xobni One service to connect with Outlook, which was running on my PC with Xobni’s desktop program installed. This app makes a big difference for people like me, who rarely sync their devices with their PCs, don’t primarily correspond with people in their corporate Exchange networks and don’t like taking the time to manually add names, email addresses and phone numbers into the Contacts section of the BlackBerry. This app also uses Xobni’s analytics feature to rank people, thus returning results sorted according to how much a user emails with someone.

More Meshing

Xobni Mobile could stand to do a better job of meshing with the BlackBerry’s operating system, especially considering that the company worked with Research in Motion (RIMM) to build a deeply integrated app. I’ll admit that it comes close—a finger swipe up on the email-compose screen opens the Xobni app. But as my high-school economics teacher always said, close only counts in horseshoes and hand grenades. The process required to open the app, type the contact’s name, select the name from within the Xobni app and return to the compose screen can feel too long and a bit clumsy.

Another downside is that the Xobni Mobile app doesn’t yet integrate with text messaging or dialing numbers, so rather than pull up a phone number from within the device’s texting or dialing interface, users must open the app and select a contact before calling or texting. A Xobni representative said the company is working with RIM on deeper integration.

Xobni (“inbox” spelled backwards) started a couple years ago with its namesake product, a downloadable add-on for Outlook that analyzed and indexed all emails and ran in a side panel within the email program. Since its introduction, Xobni for Outlook has added enhancements, including the built-in ability to display an email contact’s Twitter and Facebook profiles. And some of these spill over into the mobile app.

Souping Up a Device

The Xobni desktop program currently works only on PCs (not Macs) that have Outlook installed, and runs only on high-end BlackBerrys, including the Curve 8900, Tour, Storm, Bold and Bold 2. The Xobni Mobile app connected to Xobni for Outlook using Xobni One considerably soups up the experience, adding an average of 10-times more contacts than the BlackBerry alone. The top 6,000 contacts (according to the analysis of who you email the most) will be stored locally on the device, as well as each contact’s photo, which gets pulled in from Outlook, LinkedIn, Facebook or a Xobni account. Additional services connected to Xobni include Hoovers, Twitter and Salesforce.

People who don’t use Outlook and/or don’t want to pay for the Xobni One service can still use the app by itself with Web-based email programs running on the BlackBerry.

Finding Mom

I found myself using Xobni on my BlackBerry a lot, despite its extra steps and slightly cumbersome interface. For instance, it gave me three different emails for my mom, rather than the one outdated email of hers that I long ago manually stored in my BlackBerry Contacts and hadn’t updated since. I also liked Xobni’s way of pulling photos for many contacts onto my device.

I didn’t see a noticeable change in my BlackBerry’s battery life while using the Xobni app, though its battery will be taxed when it grabs large bunches of contacts and photos from the server. By default, this only happens when the BlackBerry is charging.

The Xobni One service demonstrates the company’s move into the increasingly crowded realm of backup software programs. When the BlackBerry is charging, this service updates the PC’s Outlook program with any changes on your BlackBerry and sends new contact data added to Outlook to the BlackBerry. If I lost my BlackBerry tomorrow or changed jobs next week, I’d still be able to retrieve several years’ worth of Outlook contacts and their profiles on a new BlackBerry using my Xobni One log-in credentials. (These same credentials, an email and password, are required when installing the app on the BlackBerry.)

Xobni hasn’t announced any definite plans for integration with other mobile devices, but a representative said that the company is considering making iPhone and Android apps.

If you use a PC, Microsoft Outlook and a BlackBerry, Xobni offers a smart solution for automatically organizing all of your contacts into one place and allows for your contacts to be stored somewhere other than just in Outlook or just on your mobile device. If it was a little easier to access on the BlackBerry, I’d like it even more.

Email mossbergsolution@wsj.com

Write to Katherine Boehret at mossbergsolution@wsj.com

EPIC FAIL: Electronic Privacy Information Center Files FTC Complaint Over Google Buzz

John Paczkowski — Tue, 16 Feb 2010 23:25:50 +0000

While well-intentioned, Google’s “sorry, we didn’t get everything quite right” apology hasn’t absolved the company of the bungled launch of Buzz, its new social networking service and its foolish decision to transform our private Gmail address books into public social networks. On Tuesday afternoon, the Electronic Privacy Information Center filed a complaint with the Federal Trade Commission claiming Buzz violates federal consumer protection law.

“EPIC urges the Commission to investigate Google, determine the extent of the harm to consumer privacy and safety,” EPIC said in its complaint. “[And it asks that the Commission] require Google to provide Gmail users with opt-in consent to the Google Buzz service, require Google to give Gmail users meaningful control over personal information, require Google to provide notice to and request consent from Gmail users before making material changes to their privacy policy in the future, and seek appropriate injunctive and compensatory relief.”

Another embarrassing blow for Google (GOOG), which has spent the better part of a week being pilloried for its unfortunate misstep. Responding to EPIC’s complaint, Google again stressed its efforts to improve Buzz and, somewhat ironically, thanked the group for airing its concerns.

“We designed Buzz to make it easy for users to connect with other people and have conversations about the things that interest them,” the company said. “Buzz was launched only a week ago. We’ve already made a few changes based on user feedback, and we have more improvements in the works. We look forward to hearing more suggestions and will continue to improve the Buzz experience with user transparency and control top of mind. We also welcome dialogue with EPIC and appreciate hearing directly from them about their concerns. Our door is always open to organizations with suggestions about our products and services.”

Evidently, Buzz is a work in progress to which all are free to contribute–even if they do so in the form of an FTC complaint.

New Mozilla Email Is Easier to Use, But Not Easy Enough

Walter S. Mossberg — Thu, 28 Jan 2010 02:04:53 +0000

The good thing about open-source software is that it harnesses the talents of techies around the world. The bad thing about open-source software is that it’s too often geared toward such techies, not average folks. That’s why there haven’t been many widely popular open-source products for mass-market computer users. The shining exception is the Firefox Web browser, which is published by the nonprofit Mozilla Foundation.

Now, Mozilla is trying for another win, with a new, overhauled version of the companion email program for Firefox, called Thunderbird. Unlike Firefox, Thunderbird never really caught on, partly because it was too complicated. The foundation has spent two years streamlining, simplifying and automating the email program. The result is the newly released Thunderbird 3, which will compete with products such as Microsoft Outlook on Windows and Apple Mail on the Mac.

[ See post to watch video ]

While many people these days are content to store and manage all their email using Web-based interfaces provided by Yahoo (YHOO), Google (GOOG) and others, plenty of folks still want to use local programs. These save the messages to their own hard disks, include oodles of customized features, and can be more easily used offline.

But the choices among such local email programs are dwindling. Outlook, which can be bloated and slow for consumers, has driven out many competitors on Windows, and the new Windows 7 doesn’t even come with a built-in email program. On the Mac, most people seem to use Apple’s (AAPL) very good built-in email program, Apple Mail, but it’s hard for third parties to customize.

So, can Thunderbird 3, which is free and runs on Windows, Mac and Linux computers, become the Firefox of email, the go-to choice for average users looking for an alternative to the big guys?

After testing the new edition for about a week, I believe that Thunderbird 3 is a significant improvement over earlier versions of the product. It is indeed a step forward, with some interesting new features and generally simpler operation. But, in my view, all the techie rough edges still haven’t been sanded off and it’s still clumsy in a few places.

First, the pluses. Mozilla has brought tabs, now standard in Web browsers, to Thunderbird. If you simply double click on an email in a list, it opens in its own tab. That way you can consult key emails when you need them without opening a welter of overlapping windows. If you do a search, the search results appear in their own tab.

The new Thunderbird also has a very cool filtered search system. It not only brings up all messages containing your search term, but shows a graphical timeline of the message traffic on that search term. In a left panel next to the list of search results, it lists all the people mentioned in the messages turned up by the search—even if you weren’t searching for them—and lets you further refine the results by just clicking on their names.

There is also a rapid way to add email addresses in a message header to your address book: You just click on a star icon next to the name. There also are multiple ways to view folders. With one click, you can choose to see a list of only unread folders, or favorite folders, or recent folders.

Another cool feature is an attachment reminder. If you are writing a message and you include words like “attachment,” “attached,” or “enclosed,” Thunderbird will pop up a yellow warning at the bottom of the screen reminding you to attach a file.

And, throughout the program, the designers have tried to simplify things, so you don’t have to be an engineer to use it. One example, which is a catch-up feature, is an account set-up wizard that spares you from knowing the names of servers.

But there are still too many issues for me. Thunderbird can’t be set to automatically show a CC or BCC line in a new email you’re composing. Every new address you add is set as a “To” address, and you must click on a drop-down menu to change it to CC or BCC—an extra step that becomes tedious quickly.

In addition, unlike in Outlook or Apple Mail, you can only have a single signature for each account. The program also doesn’t support Microsoft Exchange for corporate mail, unless IT administrators make changes at their servers.

And I found that the program’s preferences and settings, while improved, can still be too techie. For instance, to tell the program to display certain graphics in email, even though they can pose a security risk, you must choose an option called “mailnews.message_display.disable_remote_image.”

To be fair, because Thunderbird is an open-source program, it relies on third-party add-ons and extensions for some features, such as multiple signatures. But some of the add-ins I tried, like a built-in calendar that can synchronize with Google, took multiple complicated steps that would likely deter a mainstream user.

If you’re looking for a new email client, the new and improved Thunderbird is worth a try, but it’s not yet the Firefox of email.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

More on the Nexus One

Walter S. Mossberg — Wed, 13 Jan 2010 23:08:52 +0000

In reviewing Google’s new Nexus One phone, you said its memory is expandable to 32 gigabytes, but that the portion of memory used for storing apps is just 190 megabytes. Is the expandable memory unusable for apps? Is memory for apps expandable?

A: On the Nexus One, the Motorola Droid and other Android phones, there are two main types of memory: one internal, which is fixed, and the other external, in the form of removable memory cards, which the user can increase in capacity. In general, apps can be stored only in a small, restricted portion of internal memory, which on the Nexus One is a meager 190 megabytes. Although there are exceptions, apps can’t generally be stored on the roomier removable memory cards, though some files they rely upon, like graphics, can be offloaded onto the cards.

Google acknowledges this is a limitation, but says it designed the system to protect apps from being copied by merely removing the memory card and inserting it into a PC which could duplicate its contents. The company says it is working on ways to secure the memory cards to the satisfaction of the app developers, so that apps could be stored on them. Meanwhile, Android phones can’t hold nearly as many apps, especially sophisticated large apps, as some users might like.

AT&T and Verizon are each saying that they have wide areas of coverage. Can you tell me who really has the widest area of coverage for cellphone signals?

If you are comparing basic cellphone signal availability, each of the two leaders has a very wide footprint. However, Verizon claims a larger geographic footprint when it comes to 3G networks, which are currently the fastest widely deployed cellular data networks. AT&T claims its 3G is the fastest. But, partly because AT&T has the iPhone, which is both popular and makes heavy data usage very easy, its network too often seems overwhelmed in large cities, in my experience. Verizon so far lacks a specific phone with similar popularity which users employ to consume as much data, and thus network capacity, as iPhone users typically do. However, iPhone-class phones like the Motorola Droid and the Nexus One, if they sell well, will test the Verizon network’s robustness.

Any idea how well or badly the new Google Nexus One syncs with Macs for things like Calendars, Notes, Address Books etc.?

The Nexus One doesn’t come with software for syncing with computers, whether Macs or PCs. It is primarily intended to sync with online calendars and address books, not those stored locally on computers. It also lacks software for syncing even larger files, like music, photos and videos. Its method for transferring those files from Macs and PCs is to connect the phone via a USB cable, causing the phone to appear to the computer as an external hard disk. You then must manually drag and drop files onto the Nexus One’s icon. In other words, Google doesn’t supply any equivalent to Apple’s iTunes or the BlackBerry media-syncing software. However, the third-party program doubleTwist, available at doubletwist.com, is designed to function as a sort of iTunes for syncing Android, Palm and BlackBerry devices. It runs on Macs and PCs and even looks a bit like iTunes. But it only syncs media files, not calendars or address books.

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital Web site, http://walt.allthingsd.com.

Opening a Window on the Mac

Katherine Boehret — Tue, 22 Dec 2009 23:13:05 +0000

‘Tis almost the night before Christmas, and plenty of households are hoping Santa will slide down the chimney with a new computer in his pack. For longtime Windows users who receive new Apple (AAPL) computers, the unfamiliarity of the Mac operating system could leave them pining for their old PC.

I’ve put together a quick and dirty guide for new Apple users that explains some of the ways the Mac operating system differs from Windows. It’s true: The way you’ll quit programs is different, the keyboards are set up a little differently and even the mouse is different. But once you adjust to these changes, you’ll be fine. Here’s some help:

[ See post to watch video ]

Key to the Keyboard

Your keyboard is missing a Backspace button, so just use the Delete button, which is set up by default to work as the Backspace button does on a Windows keyboard.

If you want to delete forward on a Mac laptop or a new iMac, hold the Function key (FN) while pressing Delete. And for keyboard shortcuts like pressing Control+C to copy or Control+V to paste on a Windows keyboard, use the Command key, which has a flower-like symbol, in place of Control. Likewise, use the Option key rather than Alt to type special characters.

If you miss Control+Alt+Delete, you can end frustratingly slow applications on the Mac by pressing Command+Option+Escape to force programs to quit.

Mousing Around

The mouse on a desktop Mac looks like it has only one button, and the trackpad on most Mac laptops has no visible buttons at all—the whole pad is a single, large button. These designs send people who usually use two-button mice into a tizzy about how to right click.

Never fear, right click is still near! On Mac laptops, right click by placing two fingers down on the trackpad (it’s easiest with your pointer and middle fingers) and click the trackpad with another finger (like your thumb). New MacBooks also will right click when you place two fingers on the trackpad and press down. Using a one-button Apple mouse, just press Control and then click to see the same right-click functionality. On the Mighty Mouse, enable right-click functionality in System Preferences, then just touch where the right-click button should be and it will work.

If you’re sick of these new shortcuts, just plug in a mouse with a real right-click button and it will likely work on the Mac.

Scroll up or down on any screen by placing two fingers anywhere on the trackpad and motioning up or down. New MacBooks have a large, glass trackpad that responds to iPhone-like multi-touch gestures like pinching to zoom in or out on a screen. Four fingers on the trackpad initiate one of three gestures: Swiping up clears everything off the screen to show the desktop; swiping left or right opens the application switcher view so you can select which application you want; swiping down launches Exposé, which shows all opened windows.

Maximize, Close, Quit

In Windows, users can hit one button in the top right corner of each window to maximize the window; Macs have a small green circle in the top left corner that makes a window larger, but not maximized, so this can be irritating.

Windows lets users close an application by hitting the “X” in the top-right corner; the Mac version of this is a small red dot in the top left, but clicking it only closes a window rather than quitting the application. To do that, you’ll need to press Command+Q or choose to quit from the application menu at the top left of the screen.

Where’s My Stuff?

Rather than opening My Computer as you would on a Windows PC, double click on the desktop icon representing your hard drive to see all files, folders, applications and software programs. Spotlight, located in the top right corner of all screens, can be used to search for anything on your Mac. The Dock, located by default at the bottom of the screen, replaces the taskbar to hold applications, folders and files.Items can be dragged into the dock for quick access. Applications are located on the left side of the Dock; Stacks are on the right and these enable instant folder access from the Dock.Two built-in Stacks come pre-loaded for Documents and Downloads.

The Apple menu, represented with a small apple icon in the top left of any screen, works like parts of the Windows Start menu.

System Preferences in the Mac Dock works much like the Control Panel on a Windows PC. Here, you can change your screensaver, desktop picture, mouse and keyboard settings, energy-saving options, parental controls and network setup.

An optional Mac version of Microsoft Office runs Word, Excel, and PowerPoint programs that are compatible with Office files from Windows PCs. Instead of Outlook, Microsoft (MSFT) includes in Mac Office a program with similar functions called Entourage. Macs come out of the box with Apple-produced programs that include Mail, Address Book and iCal. Mail works with a range of email services.

Where’s Internet Explorer?

Instead of Internet Explorer, Apple comes loaded with its own Web browser called Safari, represented in the Dock by a blue and red compass. Browsers like Mozilla’s Firefox or Google (GOOG) Chrome will work on the Mac if you want to download and install them, but Internet Explorer still runs only on Windows.

Ejecting Hurts

On a Windows PC, anything inserted into the computer—from memory cards to USB flash drives—can be pulled out almost anytime with no repercussions. On a Mac, you must first eject these items before you yank them out. Ejecting can be done by dragging the icon representing that item from the desktop into the Trash, Apple’s version of the Windows Recycling Bin, or by selecting an Eject button beside its name. If you delete something on your Mac, it’s tossed into the Trash, and an option in Trash will empty it just as you can empty the Recycling Bin in Windows. Macs offer a Secure Empty Trash command in the Finder that securely deletes files so no part of them can be recovered.

Ask at the Store

If you buy a new Mac, Apple retail stores will recycle your old computer free, and if you buy Apple’s $99-a-year One to One membership, you can take your PC into an Apple retail store to have its data transferred to the Mac or to get personal tutorials. Stores also offer free workshops. More information is at apple.com/findouthow/mac.

–Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

A Windows to Help You Forget

Walter S. Mossberg — Thu, 08 Oct 2009 01:02:03 +0000

In just two weeks, on Oct. 22, Microsoft’s long operating-system nightmare will be over. The company will release Windows 7, a faster and much better operating system than the little-loved Windows Vista, which did a lot to harm both the company’s reputation, and the productivity and blood pressure of its users. PC makers will rush to flood physical and online stores with new computers pre-loaded with Windows 7, and to offer the software to Vista owners who wish to upgrade.

[ See post to watch video ]

With Windows 7, PC users will at last have a strong, modern successor to the sturdy and familiar, but aged, Windows XP, which is still the most popular version of Windows, despite having come out in 2001. In the high-tech world, an eight-year-old operating system is the equivalent of a 20-year-old car. While XP works well for many people, it is relatively weak in areas such as security, networking and other features more important today than when XP was designed around 1999.

After using pre-release versions of Windows 7 for nine months, and intensively testing the final version for the past month on many different machines, I believe it is the best version of Windows Microsoft (MSFT) has produced. It’s a boost to productivity and a pleasure to use. Despite a few drawbacks, I can heartily recommend Windows 7 to mainstream consumers.

Like the new Snow Leopard operating system released in August by Microsoft’s archrival, Apple (AAPL), Windows 7 is much more of an evolutionary than a revolutionary product. Its main goal was to fix the flaws in Vista and to finally give Microsoft customers a reason to move up from XP. But Windows 7 is packed with features and tweaks that make using your computer an easier and more satisfying experience.

The new taskbar shows small previews of many windows and allows for larger previews.

Windows 7 introduces real advances in organizing your programs and files, arranging your taskbar and desktop, and quickly viewing and launching the page or document you want, when you want it. It also has cool built-in touch-screen features.

It removes a lot of clutter. And it mostly banishes Vista’s main flaws—sluggishness; incompatibility with third-party software and hardware; heavy hardware requirements; and constant, annoying security warnings.

I tested Windows 7 on 11 different computers, ranging from tiny netbooks to standard laptops to a couple of big desktops. These included machines from Lenovo, Hewlett-Packard (HPQ), Dell (DELL), Acer, Asus, Toshiba and Sony (SNE). I even successfully ran it on an Apple Macintosh laptop. On some of these machines, Windows 7 was pre-loaded. On others, I had to upgrade from an earlier version of Windows.

In most cases, the installation took 45 minutes or less, and the new operating system worked snappily and well. But, I did encounter some drawbacks and problems. On a couple of these machines, glacial start-up and reboot times reminded me of Vista. And, on a couple of others, after upgrading, key features like the display or touchpad didn’t work properly. Also, Windows 7 still requires add-on security software that has to be frequently updated. It’s tedious and painful to upgrade an existing computer from XP to 7, and the variety of editions in which Windows 7 is offered is confusing.

Finally, Microsoft has stripped Windows 7 of familiar built-in applications, such as email, photo organizing, address book, calendar and video-editing programs. These can be downloaded free of charge, but they no longer come with the operating system, though some PC makers may choose to pre-load them.

In recent years, I, like many other reviewers, have argued that Apple’s Mac OS X operating system is much better than Windows. That’s no longer true. I still give the Mac OS a slight edge because it has a much easier and cheaper upgrade path; more built-in software programs; and far less vulnerability to viruses and other malicious software, which are overwhelmingly built to run on Windows.

Now, however, it’s much more of a toss-up between the two rivals. Windows 7 beats the Mac OS in some areas, such as better previews and navigation right from the taskbar, easier organization of open windows on the desktop and touch-screen capabilities. So Apple will have to scramble now that the gift of a flawed Vista has been replaced with a reliable, elegant version of Windows.

Here are some of the key features of Windows 7.

New Taskbar: In Windows 7, the familiar taskbar has been reinvented and made taller. Instead of mainly being a place where icons of open windows temporarily appear, it now is a place where you can permanently “pin” the icons of frequently used programs anywhere along its length, and in any arrangement you choose. This is a concept borrowed from Apple’s similar feature, the Dock. But Windows 7 takes the concept further.

For each running program, hovering over its taskbar icon pops up a small preview screen showing a mini-view of that program. This preview idea was in Vista. But, in Windows 7, it has been expanded in several ways. Now, every open window in that program is included separately in the preview. If you mouse over a window in the preview screen, it appears at full size on your desktop and all other windows on the desktop become transparent—part of a feature called Aero Peek. Click on the window and it comes up, ready for use. You can even close windows from these previews, or play media in them.

I found this feature more natural and versatile than a similar feature in Snow Leopard called Dock Expose.

You can also use Aero Peek at any time to see your empty desktop, with open windows reduced to virtual panes of glass. To do this, you just hover over a small rectangle at the right edge of the taskbar.

Taskbar icons also provide Jump Lists—pop-up menus listing frequent actions or recent files used.

Desktop organization: A feature called Snap allows you to expand windows to full-screen size by just dragging them to the top of the screen, or to half-screen size by dragging them to the left or right edges of the screen. Another called Shake allows you to make all other windows but the one you’re working on disappear by simply grabbing its title bar with the mouse and shaking it several times.

File organization: In Windows Explorer, the left-hand column now includes a feature called Libraries. Each library—Documents, Music, Pictures and Videos—consolidates all files of those types regardless of which folder, or even which hard disk, they live in.

Networking: Windows 7 still isn’t quite as natural at networking as I find the Mac to be, but it’s better than Vista. For instance, now you can see all available wireless networks by just clicking on an icon in the taskbar. A new feature called HomeGroups is supposed to let you share files more easily among Windows 7 PCs on your home network. In my tests, it worked, but not consistently, and it required typing in long, arcane passwords.

Touch: Some of the same kinds of multitouch gestures made popular on the iPhone are now built into Windows 7. But these features won’t likely become popular for a while because to get the most out of them, a computer needs a special type of touch screen that goes beyond most of the ones existing now. I tested this on one such laptop, a Lenovo, and was able to move windows around, to resize and flip through photos, and more.

Speed: In my tests, on every machine, Windows 7 ran swiftly and with far fewer of the delays typical in running Vista. All the laptops I tested resumed from sleep quickly and properly, unlike in Vista. Start-up and restart times were also improved. I chose six Windows 7 laptops from different makers to compare with a new MacBook Pro laptop. The Mac still started and restarted faster than most of the Windows 7 PCs. But the speed gap has narrowed considerably, and one of the Lenovos beat the Mac in restart time.

Nagging: In the name of security, Vista put up nagging warnings about a wide variety of tasks, driving people crazy. In Windows 7, you can now set this system so it nags you only when things are happening that you consider really worth the nag. Also, Microsoft has consolidated most of the alerts from the lower-right system tray into one icon, and they seemed less frequent.

Compatibility: I tried a wide variety of third-party software and all worked fine on every Windows 7 machine. These included Mozilla Firefox; Adobe (ADBE) Reader; Google’s (GOOG) Picasa and Chrome; and Apple’s iTunes and Safari.

I also tested several hardware devices, and, unlike Vista, Windows 7 handled all but one smoothly. These included a networked H-P printer, a Canon (CAJ) camera, an iPod nano, and at least five external flash drives and hard disks. The one failure was a Verizon (VZ) USB cellular modem. Microsoft says you don’t need external software to run these, but I found it was necessary, and even then had to use a trick I found on the Web to get it to work.

System Requirements: Nearly all Vista PCs, and newer or beefier XP machines, should be able to run Windows 7 fine. Even the netbooks I tested ran it speedily, especially with the Starter Edition, which lacks some of the powerful graphics effects in the operating system. (Other netbooks will be able to run other editions.)

If you have a standard PC, called a 32-bit PC, you’ll need at least one gigabyte of memory, 16 gigabytes of free hard-disk space and a graphics system that can support Microsoft technologies called “DirectX 9 with WDDM 1.0.” You’ll also need a processor with a speed of at least one gigahertz. If you have a newer-style 64-bit PC, which can use more memory, you’ll need at least two gigabytes of memory and 20 gigabytes of free hard disk space. In either case, you should double the minimum memory specification.

Aero Peek lets you see your desktop by making your windows transparent.

Installation, editions and price: There are four editions of Windows 7 of interest to consumers. One, a limited version called Starter, comes pre-loaded on netbooks. A second, called Professional, is mainly for people who need to tap remotely into company networks (check with your company to see if you need this). A third, called Ultimate, is mainly for techies who want every feature of all other editions. Most average consumers will want Home Premium, which costs $120 for upgrades.

The system for upgrading is complicated, but Vista owners can upgrade to the exactly comparable edition of Windows 7 while keeping all files, settings and programs in place.

Unfortunately, XP owners, the biggest body of Windows users, won’t be able to do that. They’ll have to wipe out their hard disks after backing up their files elsewhere, then install Windows 7, then restore their personal files, then re-install all their programs from the original CDs or downloaded installer files. Then, they have to install all the patches and upgrades to those programs from over the years.

Microsoft includes an Easy Transfer wizard to help with this, but it moves only personal files, not programs. This painful XP upgrade process is one of the worst things about Windows 7 and will likely drive many XP owners to either stick with what they’ve got or wait and buy a new one.

In my tests, both types of installations went OK, though the latter could take a long time.

Bottom line: Windows 7 is a very good, versatile operating system that should help Microsoft bury the memory of Vista and make PC users happy.

Correction: The edition of Microsoft’s Windows 7 operating system aimed at business users is called Windows 7 Professional. This week’s Personal Technology column erroneously stated it was named Business.

Write to Walter S. Mossberg at walt.mossberg@wsj.com

HTC's Hero May Be Your Scene

Walter S. Mossberg — Thu, 01 Oct 2009 01:02:02 +0000

Super-smart phones based on Google’s Android operating system have been relatively slow to take off since the first one appeared a year ago. Despite Google’s iconic brand, they have yet to develop the strong bond with U.S. consumers achieved by the Research in Motion (RIMM) BlackBerry or the Apple (AAPL) iPhone. And, after a year, Android has less than 10% of the 85,000 apps the iPhone now offers.

[ See post to watch video ]

But Android is beginning to blossom in the market for this class of device, which is really a hand-held computer that performs many laptop-like functions.

In August, T-Mobile began offering a new $200 myTouch Android phone. Motorola (MOT) will shortly launch a new $200 Android model called the CLIQ. And, on Oct. 11, Sprint (S) will start selling perhaps the most unusual Android phone so far, the $180 HTC Hero. I’ve been testing the Hero, a touch-screen phone without a physical keyboard that has some important distinctions from earlier Android models. In general, I like the Hero and can recommend it to Sprint customers, or others looking for something powerful, but different.

HTC, a veteran Taiwan-based maker of phones, has altered Android more than anyone else so far. It has been gradually developing its own signature software layer that sits atop phone operating systems. With the Hero, it has applied this software for the first time to an Android phone, and that’s what sets the Hero apart from its Android brethren. The latest, beefed-up, version of this HTC software is called “Sense.”

Sense includes handsome, large widgets with extra features that go beyond the vanilla Android experience supplied to everyone by Google (GOOG). So the Hero looks and behaves somewhat differently. For instance, a contact page in the address book application consolidates that contact’s Facebook and Flickr accounts. The music player and photo album look better, and the Hero with Sense can use Microsoft’s Exchange service to synchronize mail, calendars and contacts.

Sprint’s HTC Hero

Sense also offers something called Scenes—entire collections of sets of screens and apps, either canned or customized, that can change the phone software’s look and feel. With just a couple of clicks, you could switch between a work-oriented “scene,” that prominently features apps such as a stock tracker and your work email, and an entertainment-oriented scene filled with the music player, photo album and other apps.

As with Sprint’s Palm (PALM) Pre, the Hero’s price is a bit deceptive. To get the phone for $180, you must remember to mail in a rebate form worth $100. At purchase, you have to put up $280. On the other hand, Sprint’s monthly fees can be much cheaper than those for other carriers. You’ll have to pay at least $70 a month to use the Hero, the same minimum fee that AT&T charges iPhone owners. But Sprint’s fee, unlike AT&T’s (T), includes unlimited text messaging and unlimited free calls to any mobile number on any network.

The Hero’s hardware isn’t especially beautiful. It’s a dull grey, noticeably thicker than the iPhone, with a smaller screen and six buttons plus a trackball, which adds another navigation option to the touch screen. It’s the same length as an iPhone, but is a bit narrower and lighter. It comes with just two gigabytes of memory, compared with eight gigabytes on the $99 iPhone and 16 gigabytes on Apple’s $199 model, though the Hero’s memory, unlike the iPhone’s, is expandable via a hard-to-reach slot under its removable back cover.

One big drawback is battery life. Sprint is only claiming up to four hours of talk time for the Hero, versus five hours for the Pre and iPhone. But, unlike the iPhone’s, the Hero’s battery is removable. Another drawback: I sometimes found the touch screen unresponsive, requiring multiple pokes at an icon.

On the plus side, the Hero has a much higher resolution camera than the iPhone’s or Pre’s—five megapixels versus three megapixels.

It also functions as a video camera, and in my tests, both still photos and videos I took looked very good. Phone calls, even on speaker phone, were clear and strong, and the phone has Wi-Fi and Bluetooth in addition to Sprint’s high-speed network, which in my view is better than its reputation. Web browsing was adequate.

HTC’s Sense gives the Hero seven screens on which to place apps, versus Android’s standard three screens.

And, in addition to the standard Android apps and the 8,000 downloadable apps from Android’s Market app store, there are a variety of large, beautiful HTC “widgets” you can use. The downside of these is that they can occupy an entire screen.

The most impressive widget is called People. It’s an address book in which each contact’s page features a scrolling bar at the bottom with icons that allow you to see that person’s most recent Facebook status, photos from Facebook and Flickr, plus emails and text messages she’s sent to you and recent calls between you. This is somewhat similar to Palm’s Synergy feature, which is also based around people.

Overall, I found the HTC Hero to be the best Android phone I’ve tested, and a worthy competitor to the iPhone, the BlackBerry and the Pre.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

A Program That Makes Your Inbox Less Scary

Katherine Boehret — Wed, 09 Sep 2009 04:02:03 +0000

For many people, email is the main way they communicate with friends, co-workers and family members. It contains bills, class assignments, trip itineraries, photos and love notes. But as much as it gets used every day, the software that we utilize to read and sort our email isn’t as clever or time-saving as it could be.

This week I tested Postbox 1.0, a program designed to handle your email in a smart, helpful manner. Starting Wednesday, this program is available at www.Postbox-Inc.com. Postbox sorts through your email and detects its contents so you can see Web links, photos, contacts and other items themselves with one button click—whether Microsoft Word (MSFT) documents, PDFs or spreadsheets—without digging through messages. Since its inbox is constantly being indexed, all search queries return near-instant results.

Postbox uses an Inspector Pane on the right side of each email to extract and display elements like images, attachments and contact information.

Postbox’s founders come from Mozilla Corp., maker of the popular Firefox browser, so Postbox is based on Mozilla technology and its security standards. Email is indexed locally on your computer, so none of it is sent back across the Web to Postbox. It uses Content Tabs (tabs are another feature borrowed from Firefox) to help visually organize folders, messages and content extracted from those messages. It displays the most important elements of each message in a right-side panel. Received emails can even be edited so they aren’t sitting in your inbox with subject lines like, “Fw: Re: Re: Sept.” Instead, you can rewrite the subject to something like “Flight times.”

But this program isn’t free like Gmail, Hotmail or other Web-based email programs, nor does it come preloaded on a computer the way Apple Mail (AAPL) is on every Mac. Users can try Postbox for a free 30-day trial period after which each license costs $40, allowing one person to use their license on multiple computers (i.e. at work, at home, on a laptop). For another $20, a Family Pack option will give up to five family members use of Postbox. An additional $25 buys a Lifetime Upgrades plan that entitles you to receive free of charge any major version of Postbox that’s released; other nonmajor releases are free upgrades.

I used Postbox on a Mac and a Windows Vista computer, filling it up with thousands of emails from Gmail, Hotmail and .Mac accounts. It didn’t run properly on my company-issued computer, which is plugged into a network firewall. Postbox says it supports open protocols like IMPAP, POP and SMTP, and that it would work with Microsoft Exchange if Exchange were set to use those open protocols.

For all of Postbox’s terrific features, it can be hard to suddenly see your email in a different way since most of our email programs haven’t changed much in years. Outlook, for example, has plenty of hidden features that many people never learn how to use. Postbox seems to know how slow users are to adapt to change and so it reveals many of its features whenever it gets the chance.

For example, Postbox pops up an alert that shows you how to connect this email program to Facebook and Twitter so that you can post status updates or tweets without leaving your email. These connections also let Postbox try to pull one representative photo for each of your email contacts by matching a name in an email with someone’s Facebook or Twitter name—if you follow the person. It also uses photos assigned to contacts in the Mac OS X address book, which is used by Apple Mail.

Or take a feature in Postbox called Topics. This is a way of auto-organizing messages into different groups after you label them as being part of a certain topic, say “Mom’s Birthday.” All messages in an email conversation are grouped into “Mom’s Birthday,” as are any future responses to the same conversation. Postbox gives you three ways to label an email conversation as being part of a certain topic: from the toolbar, using a Topics button in the message header or by pressing “T” from within a message. You can also select a topic as you’re composing an email, pre-sorting that conversation into a designated topic.

Not everyone will like Topics because, however helpful the feature is, it makes the user do more work when he or she just want to get through a huge pile of unread emails. Labeling each email with a certain topic doesn’t take long, but it’s still an extra step. I would like Postbox to create automatic topics for sorting emails. For example, I recently sent and received at least 50 emails related to rescheduling tennis matches. Even though all the messages had the word “tennis” in them, not all of them were related to the same email, so they wouldn’t sort into the topic I created, “Tennis Make-Up.” Postbox says it has considered automatic options like these and may try to incorporate something similar in future versions of the product.

If my 30-day trial ran out tomorrow, I’d miss Postbox’s Inspector Bar the most. This feature works like a filter, instantly sucking out the most important parts in each email—including messages, attachments, images or links—and displaying them in a blue, right-side panel.

Another useful tool in Postbox is the Compose Sidebar. This also appears as a right-side panel but it shows up when someone is writing an email. This panel can display attachments, images, links or contacts found in all emails so you can simply drag and drop that item into your email as you’re composing it. This took me a while to get comfortable using because I’m so used to hunting through emails for things that I need to find. But once it became a habit, I found myself using the Compose Sidebar often.

If you have Postbox running in the background and you get an email, small notifications appear in the bottom left of your screen telling you which email account received the message and who sent it.

In the Content Tabs, which fill up with all attachments, images, links or contacts found in your indexed email, a feature called the Action Bar lets you save, send, or instantly glance at a document. This saves you from opening each email and its attachment, a process that sometimes requires opening a slow-to-open program to see the document. A slider in this Action Bar lets you adjust the size of images from small to large.

Postbox shines a unique light on email and the way we work with it every day. Not all of its features will come naturally for long-time users of the same email program. But for someone who wants a fast search option built into email, Postbox is a winner.

Edited by Walter S. Mossberg.

Email mossbergsolution@wsj.com

Windows 7 Minimum Requirements

Walt Mossberg — Wed, 05 Aug 2009 20:14:02 +0000

Microsoft has been disclosing only minimum system requirements for Windows 7. In the past, they offered both minimum and higher “recommended” system requirements. There was a big difference between the two. Are you aware of a set of recommended system requirements for Windows 7?

Microsoft tells me they don’t plan to issue a “recommended” hardware configuration for Windows 7, because the company believes there are too many varied uses to cover, and that any such statement would be too complex. The company also claims its minimum requirements have proved “generous” enough to cover most cases during the year of widespread testing of pre-release versions.

The minimum required hardware for Windows 7 is as follows: a 1 gigahertz or faster 32-bit or 64-bit processor; 1 gigabyte of memory for the 32-bit version of Windows 7 or 2 GB for the 64-bit version; and 16 GB of available hard disk space for 32-bit or 20 GB for 64-bit. In addition, Windows 7 will require a graphics card or integrated graphics chip that is compatible with at least Microsoft’s DirectX 9 graphics system and at least the 1.0 version of its graphics driver standard called WDDM (Windows Display Driver Model).

More details are at: windows.microsoft.com/systemrequirements. I would suggest at least doubling the memory Microsoft recommends, not because I believe the company is lying, but to give yourself some headroom as your needs and interests grow.

I have used Mac laptops for the past 15 years, and am in the market for a new machine. When it comes to computers, I’m not “the sharpest knife in the drawer,” and I only use my laptop for very simple, basic tasks. What new laptop would you recommend? I do not desire or need exceptional file storage, graphic capability or any other esoteric spec.

You could get a cheap, small Windows laptop called a netbook, which would meet your simple needs. Acer, Asus, Lenovo and others make good ones. But I’m not sure that’s the best choice for you, given your self-description. If you’re a longtime Mac user, and you are used to the Mac, I’d suggest you consider sticking with it, because any netbook would require you to learn a new operating system and new software, even for simple tasks. Mac laptops are excellent machines, with a great operating system and built-in software. The only negative is cost, which you didn’t mention as a criterion. Apple doesn’t make bargain laptops. The cheapest Mac laptop, at $999, costs about triple what you could pay for a netbook.

I would like to change my Internet Service Provider (ISP), but fear doing so, since the task of informing all my email contacts of the new address seems grossly laborious. Are you aware of any utility available that will perform this task accurately?

The only one I ever tested is called TrueSwitch, and is available at trueswitch.com. It is a service that copies all your email, address books, calendar entries and bookmarks from the old ISP to the new one; notifies everyone in your address book of your new email address; and even forwards email from your old address to your new one for 30 days. It costs $20, but is free if you are switching to certain services, including Yahoo or Comcast.

One caveat: My test of TrueSwitch occurred five years ago, and, while it worked well then, I can’t be certain that it still does.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

Upgrading to the iPhone 3G S

Walter S. Mossberg — Thu, 25 Jun 2009 22:05:03 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

In your review of the new iPhone 3GS, you said that AT&T had changed its upgrade policy so some buyers of the previous model could get the new-customer price earlier than planned. Can you explain this in more detail?

Almost all cellphones in the U.S. are subsidized by the carriers to bring down prices. Typically, existing customers—who have already benefited from a subsidy—can’t upgrade at the lower new-customer price (in this case $199) until they reach a point in their contracts where this subsidy has been recovered. These dates vary, based on a formula that takes into account things like the customer’s monthly spending rate.

When some early adopters of the 2008 iPhone model, the 3G, discovered they wouldn’t immediately qualify for this $199 “standard upgrade” price—the same as the new-customer price—they got angry. So AT&T made a concession, but only a partial one. It declared that any customer who had been told he or she couldn’t get the $199 price until sometime in July, August or September of 2009 would in fact now be able to qualify for that lower price starting on the first day of availability.

This concession doesn’t apply at all to owners of the original 2007 iPhone, or even every owner of the 2008 3G model. And it isn’t based on when you bought your 3G, but when the system told you that you could buy the new model at the “standard” upgrade price of $199. You can check the price AT&T or Apple will charge you for an upgrade by going to www.att.com/iPhone and clicking on “Check upgrade eligibility.”

I’ve recently heard that the new Palm Pre smart phone is unable to import data from the old Palm Desktop program. In other words, if you have Palm Desktop filled with data from a previous Palm model, you’ll be unable to get that data into your new Palm Pre. Is this true?

No. While the Pre isn’t designed to repeatedly sync with the old Palm Desktop software, Palm does offer a program, for Windows and Mac, that will perform a one-time import of your old data from Palm Desktop. It can also do a one-time import of data from certain other desktop programs as well, including Microsoft Outlook on Windows, and iCal and Address Book on the Mac. This program will help you move your data to one of the online services, such as Google, with which the Pre is designed to sync continuously. The software is called the Palm Data Transfer Assistant and is free at http://bit.ly/3lIaZ.

I am contemplating purchasing the 17” MacBook Pro rather than the 13” or 15” models because the antiglare matte screen is offered only with the 17”. How bad is the glare on the smaller screens and how cumbersome do you find the larger 17” MacBook Pro?

For a laptop of its size, the 17” MacBook Pro is remarkably thin and light. But I did find it cumbersome to use in coach seats on airplanes and to cram into small briefcases. As for the glossy screens, which are now the most common option on many laptops, they bothered me at first, but I don’t notice the glare now. However, both of these are personal issues. So my suggestion is to go to a store and see for yourself.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

WWDC Keynote LIVE: Microsoft Exchange and Snow Leopard

John Paczkowski — Mon, 08 Jun 2009 18:15:28 +0000

“We’ve decided to build Microsoft Exchange support into Snow Leopard,” says Serlet to much applause. A quick demo of this new feature shows set-up is extraordinarily easy. Corporate Exchange accounts are auto-discovered and searchable via Leopard technologies — regardless of whether a user has Microsoft Office installed on their local machine. iCal and Address Book offers integrated views of Exchange events and contacts and local events and contacts. The integration seems very slick and easy. It also supports Exchange’s location and availability features. Serlet points out that Microsoft (MSFT) charges for Exchange support, Apple (AAPL) and Snow Leopard will provide it for free.

Price? Leopard arrived at market at $129. Snow Leopard will be just $29 for Leopard users. Massive applause. Developer preview available today. The OS will ship in September.

Check out our WWDC 2009 Full-Coverage special feature for more WWDC news.

Syncing to an iPhone on MobileMe

Walter S. Mossberg — Thu, 23 Apr 2009 00:52:02 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I saw your column last week saying Apple’s MobileMe now does a better job of syncing contacts, calendar items and email. But will it allow me to sync to my iPhone directly from my company’s corporate calendar, address books and email?

MobileMe is meant for consumer data, not corporate data. Essentially, Apple’s own servers act like a company’s servers in order to bring corporate-style push syncing to consumer data that isn’t kept on corporate servers. To sync your corporate contacts, calendar items and email to an iPhone, you would use a different built-in option in the iPhone: Microsoft Exchange. Assuming your company’s IT department certifies the iPhone as an acceptable device, and your company uses Exchange, as many or most do, you can use an iPhone to perform instant two-way syncing of corporate contacts, calendar and email. It works just like a BlackBerry or Windows Mobile phone in this scenario. I have tested this, and found it worked well.

Is it possible to sync a Treo or BlackBerry using MobileMe? If not, how can I transfer my Treo contacts and calendar items to the iPhone?

While MobileMe is agnostic when it comes to computer platforms, working on both Windows and Macintosh computers, it is single-minded when it comes to handheld devices. It synchronizes data only to Apple’s own iPhones and iPod Touch devices. It doesn’t work with the Treo, the BlackBerry, or any other smart phone or handheld device beyond those made by Apple. One simple way to move contacts and appointments from Treo to iPhone is to use Outlook as an intermediary. First, sync your Treo to Outlook. Then, just plug your iPhone into your PC, launch iTunes, and sync the iPhone with Outlook. The data from your Treo should then be on the iPhone. MobileMe isn’t required.

I can’t find the location of the files contained in my Personal folders in Outlook that contain my contacts and saved emails. Can you help?

To find the location of the single combined Outlook data file that contains your email, contacts and calendar, follow these steps. First, select “Data File Management” from the File menu. A window will open showing the name of your data file, which includes its location on your hard disk. Click the button to the right that says “Open Folder,” and you will be in the folder that contains this file, with the file’s name or icon highlighted. Outlook data files use the extension “pst” at the ends of their names.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Transferring Data to an iPhone

Walter S. Mossberg — Thu, 26 Feb 2009 01:00:02 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I am thinking about buying an iPhone to replace my Palm Treo. However, I have an extensive contact list and calendar within my Palm software. How would I transfer them to the iPhone?

There are a number of cumbersome methods, but a simple approach would be to sync the Treo to Microsoft Outlook, which can then later be synced to the iPhone.

You say Vista’s graphical interface works best with a separate, or “discrete,” graphics card that has its own memory. You add that some “integrated” graphics systems work fine, too, but they claim some of your main memory. So, if I get an extra 1 GB of main memory, will that compensate for not getting a dedicated video card?

Buying extra memory can help overall performance on systems with minimal standard memory and integrated graphics, which do drain memory. So I’m all for that. But the superiority of discrete graphics cards for Vista goes beyond the fact that they have their own memory. In general, they are more capable than integrated graphics at doing the actual graphics processing. So adding more memory to a system with integrated graphics doesn’t give it all the ability of one with a discrete card.

Is there any program or easy way of transferring email addresses when you change your ISP? Everybody I have talked to says it is a mess.

Although I haven’t tested it in some years, a service called TrueSwitch, at trueswitch.com, is in business to do exactly that. It copies over your address book, and even notifies your contacts of your changed email address, if you wish. When I did test it, it worked fine.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Lost Cellphone? Your Carrier Has Your Backup

Katherine Boehret — Wed, 25 Feb 2009 04:22:02 +0000

By the time you’ve left your cellphone in a taxi or dropped it into a pot of soup, it’s too late. All those phone numbers you had at your finger tips — your best friend, your boss, your mom — are gone. (Well, maybe you’ll remember Mom’s.)

Some companies have tried to soothe backup concerns with gadgets like the $50 Backup-Pal from Advanced Wireless Solutions LLC, or wireless services like Skydeck. But for many for people, it’s just as easy to ignore the risk.

[ See post to watch video ]

Cellphone carriers caught on to this problem, and all of them now offer solutions that make it a cinch for you to automatically back up your cellphone contacts. It doesn’t hurt these companies to know that if your contacts are saved with one of them, you might be deterred from switching to another. Indeed, whenever a customer replaces his or her cellphone with one from the same carrier, a backed-up address book can be wirelessly loaded onto it in minutes.

But the details on how each carrier handles or transfers contacts can be a little dicey. This week I spoke to Verizon Wireless (VZ), T-Mobile, AT&T (T) and Sprint (S) to get the lowdown on how these cellphone backup services work. Is a phone’s address book backed up free of charge, or do users pay a monthly fee? Can people access and edit their stored contacts, and can they transfer these contacts to new cellphones or different carriers, entirely? Will carriers charge users to move contacts to a new phone? How often is the cellphone’s address book synchronized, and can someone specifically set what time this occurs? The responses yielded some interesting information that customers may not know.

Each carrier has a different name for its service, though they all do roughly the same thing: wirelessly tap into the phone’s address book on a regularly set schedule to back up its contents. This backed-up data can be accessed online via each carrier’s Web site, and there, content can be typed in at a PC and pushed to the phone, a much easier option than using numeric keypads to enter names.

Verizon uses Backup Assistant, a free service as long as users are registered online at My Verizon (MyVerizon.com); otherwise it costs $1.99 a month. T-Mobile’s service (my.t-mobile.com) is also free, and works on the majority of phones currently sold by the company, but not all older models. Its service was originally called T-Mobile Address Book, but is now called Mobile Backup, the same name used by AT&T for its service (mobilebackup.att.com).

AT&T charges customers $2 a month for backup. Sprint’s backup offering (sprint.com/services) is a bit more confusing in that it has three types of service depending on your phone type: Wireless Backup is the name of its $2 monthly service that applies to a majority of the carrier’s phones; for six of its newest phones, Sprint Mobile Sync, a free service, will work; for Nextel phones, MyNextel Address Book is available, and it costs $5 a month.

Wireless synchronization occurs according to a set schedule that users can determine. Verizon backs up data daily and lets people choose between the morning, afternoon, evening or late night. AT&T lets its customers set Mobile Backup to work daily or once a week, and they can set the specific syncing time down to the minute. T-Mobile’s Mobile Backup and Sprint’s three backup services work automatically: Every time a phone’s address book changes, a sync is initiated.

These syncs occur unobtrusively, and don’t require any action on the part of the user after the initial setup, nor do syncs incur any extra fees like text-messaging charges.

However, if you’re planning to switch from one carrier to another and you’d like to take your contacts with you, these carriers — unsurprisingly — don’t make it easy. Verizon suggests printing out contacts prior to disconnecting your line with them. T-Mobile says its service is exclusive to its users and doesn’t give people a way to export their data. Sprint allows users of Sprint Mobile Sync and MyNextel Address Book to export their contacts into a common type of format called a .CSV data file, which allows the data to be imported into an application like Microsoft Outlook. AT&T doesn’t currently allow exporting of contacts, but says it will enable exports to .CSV sometime this summer.

All carriers will help you synchronize your old phone’s saved address book onto a new phone — as long as you’re buying the new phone from them and your old phone was from the same carrier. Verizon will help you with this free if you use Backup Assistant; if not, they’ll charge $10 to move your contacts over from an old phone. T-Mobile and AT&T say they will move a customer’s contacts from one phone to another for free, even using older phones that weren’t originally synced to Mobile Backup. Sprint says it supports migration between phones using Wireless Backup and Sprint Mobile Sync at no additional cost.

So instead of keeping your fingers crossed that you never lose your cellphone and all the numbers stored on it, talk to your carrier about what it offers in the way of backup services. You might be pleasantly surprised to learn about a free or low-cost service that works automatically and will pay you back in spades should you need to replace your cellphone. But, if you want to make your data portable across carriers, you may be out of luck.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com