American Customer Satisfaction Index

Apple Tops ACSI Customer Satisfaction Survey — Again

John Paczkowski in News on September 20, 2011 at 12:01 am PT

Apple claims the ACSI’s top score for the eighth year in a row.

IPad More Satisfying Than Mac

John Paczkowski in News on September 21, 2010 at 12:10 pm PT

The latest American Customer Satisfaction Index this week gave Apple its highest-ever score, awarding the company 86 points out of 100 in its 2010 survey of consumer sentiment. That’s a new record in the personal-computer category–one driven by the iPad, which is evidently even more satisfying than the Mac.

Users Rate Facebook Slightly Above the Tax Man

Geoffrey A. Fowler, Reporter, The Wall Street Journal in News on July 20, 2010 at 8:00 am PT

Facebook plans to announce it has reached a milestone 500 million users this week — but that doesn’t mean the masses are happy customers. The American Customer Satisfaction Index, developed by the University of Michigan’s Business School, included Facebook in its regular survey of consumer satisfaction with companies.

Well, This Is Pretty Funny …

John Paczkowski in News on August 19, 2008 at 7:58 am PT

My God, the irony– it BURNS. The American Customer Satisfaction Index (ACSI) on Tuesday gave Apple its highest-ever score, awarding the company a record 85 points in its 2008 survey of consumer sentiment. This, as customer satisfaction with Apple’s iPhone 3G and MobileMe service presumably plummets thanks to some much-publicized outages and failures.