92 posts and columns on Apple Store
News BytePersonal Pickup option for aspiring buyers of its iPhone 5s. The service, which allows customers to purchase the device online and pick it up at a local Apple Store, was available for just a day before Apple withdrew it, unable to keep up with demand. Its return suggests that iPhone 5s availability is improving, albeit slowly.
Employees … are required to wait in line and be searched for … merchandise taken without permission and/or other contraband. [...] A large number of Specialists and Managers leave for lunch at the same time and/or end their shift at the same time. This creates lengthy lines and backups.
– From a complaint filed in San Francisco federal court by two former Apple Store employees on behalf of thousands of others, seeking unspecified damages for unpaid time spent waiting in line each shift to have their bags searched by managers